North Toronto Endoscopy Clinic
3.6/5
★
based on 8 reviews
Contact North Toronto Endoscopy Clinic
| Address : | 7155 Woodbine Ave, Markham, ON L3R 1A3, Canada |
| Phone : | 📞 +99 |
| Categories : | |
| City : | R |
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L S on Google
★ ★ ★ ★ ★ Three stars go to the nurse and the doctor. The lost two stars were because of the receptionist and the overall efficiency.
I got missed call for this number. No message left. So I googled and found out this was the place I was expecting phone calls from.
Called back. No one answered. And even the mailbox was full.
The same round happened again.
When I eventually got hooked up with this clinic, the receptionist said, I have been trying to call you so many times. For God's sake, I only had two missed calls from them. And why not leave a voicemail telling me the best time to call them back? and why their mailbox was full the whole time?
Anyhow, conversation continued. But just like E Chung's said below, in terms of instructions, she would only say once, no repetition!
The actual visit turned out to be fine. The receptionist was actually very efficient in multi-tasking. In a clinic busy like this, they should be able to afford another one.
The nurse and doctor were very friendly.
The overall procedure took almost 4 hours. It was 2 hours when my husband had the same procedure at another clinic.
I hope they will improve in the next five years. Will check back on reviews when the time comes. Otherwise, would definitely go somewhere else.
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Helen on Google
★ ★ ★ ★ ★ I called this clinic,The reception lady picked up the phone so quickly and gave me appointment for next week .she told me how to prepare to do endoscopy. I was so confused I called her back again,she so nice to answer my questions she is very nice and professional . I canceled the other clinic because those clinic only asked to leave messages and don’t know when to call you back .only this clinic always picks up phone so quickly and very nice to talk to you! Thanks
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colin toronto on Google
★ ★ ★ ★ ★ So this clinic called me today (29th December 2020) and left a message on my voice-mail. 3 to be exact. The tone in the voice in the phone call was terrible. I then got 2 additional voice-mails where I was told to pick up the phone because they have been trying to reach me all day. There is an obvious reason I didn't pick up the call. I WAS AT WORK. I'm not in a position to take personal calls during the day. Once I had finished work, I called the clinic and guess what, the office was closed at 4pm. The same time I finished work. So I figured I'd leave a message. You guessed it. Their voice-mail was full and I can't leave a message. What a joke.
The message went on to say. We have booked your appointment and we expect you to be there. Expect me to be there. I'm thinking Who do you think your talking to?
Let's see if there so mouthy when I get them on the phone.
Terrible customer service and incredibly rude. I will not be tolerating this kind of attitude on the phone and I will be voicing my concerns to the doctor.
DO NOT GO TO THIS CLINIC. STAY AWAY UNTIL THEY LEARN SOME PHONE ETIQUETTE
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Tamara BC on Google
★ ★ ★ ★ ★ I have been calling them to confirm my appointment for 3 days already, no one picks up the phone and the mail box is always full. It seems like they don't clear the mail box.
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Catherine Liu on Google
★ ★ ★ ★ ★ Very caring nurse (who prepared me) and receptionist! Efficient process. Trilingual- English, Cantonese and Mandarin. Thank you! Highly recommend!
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K Chu on Google
★ ★ ★ ★ ★ I am not paid to post this review. My experience today was excellent! The reception is quick and friendly. The nurses was friendly, talkative and helpful and so nice! I had such a pleasant conversation with them and the doctor! if you follow instructions and answer the questions and do what you need all is good!! I recommend people coming here. Even on the phone, she told me specific instructions, I follow with questions and she answered. I showed up at my appointment when I’m suppose to, I mean, these people run a clinic that have appointments, can’t expect them accommodate people’s schedule all the time. ??♀️
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Jay Hugh on Google
★ ★ ★ ★ ★ The doctors are very nice, receptionist was efficient and professional. The nurse who prepped me was kind and gentle. I would recommend this clinic highly. This is better than going to a hospital, I feel less nervous.
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S.A. Reviews and Comments on Google
★ ★ ★ ★ ★ I brought my mom here for her endoscopy. Check-in process was smooth. The whole procedure (including prep and rest) took about 1 hour and 30 min. My mom told me she had a pleasant experience. The staff were very friendly and helpful. She didn't feel intimidated at all to ask any question. It's a big plus to any elderly patients. My mom barely felt or noticed anything. Everything was done after a quick nap. There's no complication after.
The staff here can speak Cantonese, Mandarin and English (probably Vietnamese too? Just a guess).
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