CIBC Branch (Cash at ATM only)
2.3/5
★
based on 8 reviews
Contact CIBC Branch (Cash at ATM only)
| Address : | 2245 160 St Unit 10, Surrey, BC V3Z 9N6, Canada |
| Phone : | 📞 +7 |
| Website : | https://locations.cibc.com/bc/surrey/04120 |
| Categories : |
Bank
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| City : | Z |
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Zhi Li on Google
★ ★ ★ ★ ★ Why there is no negativity star?? Extremely bad customer service! The manager there never knows how to make a smile, there is a teller who is an India woman, her attitude is awful, no patience at all! Bad banking experience!! I have been a CIBC customer for almost 15 years, and this is the worst branch I have ever seen!!!
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Lee Young on Google
★ ★ ★ ★ ★ Hate to say it, but I am not happy with this branch. I phoned ahead to their branch needing to ask an important question, to save myself the drive over there to ask. I called several times and nobody picked up. So finally I drove there (assuming they must be busy due to not answering my many calls) only to find a virtually empty bank with three employees standing there chatting with each other. it was 3 young girls. I asked them why nobody answered the phone, they looked at me like I was speaking another language. Terrible customer service.
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Jessica Preston on Google
★ ★ ★ ★ ★ Even prior to covid this location has been useless. The "no cash" policy not only affected me but also other individuals but also businesses I saw wanting to do cash transactions. The ATMs are only where you can deposit or withdrawal cash from so if you need to get change for your small shop or withdrawal larger then your limit on your card do not go here. It's the first bank I have ever seen that has had this policy of "no cash". Even now during covid they are closed which makes no sense as CIBC felt this location would be helpful for clients with physical cash. I needed a new bank card today and I see they are closed. This location was useless to me prior to covid and now confirms it still remains useless.
CIBC should rethink their business model for this location or shut it down and let another business open in the location.
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Edward Averill on Google
★ ★ ★ ★ ★ 20 minutes before closing all desks closed. Bank seems empty. Waited 10 minutes before someone came out to open a desk. Very poor customer service.
Update:
Had horrible interaction with teller Lulu and switched banks. Now getting a better deal down the road
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ShandAlmaty on Google
★ ★ ★ ★ ★ Worst experience at all.
Long lineups and all that person on the frontdesk can do - is only send you with your inquiries to ATM or other branch after 20 min staying in line.
Staff is rude and pushy during phone call after getting email feedback with 8 points or less. But honestly even 8 points are way more than they deserve.
Just wasting space.
CIBC should shut down this location or add more helpful or qualified staff.
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G. cho on Google
★ ★ ★ ★ ★ They have 2 broken ATM but they didn't fix it so I waste my money and time. Their solution was just to go another branch but they don't give any compensation for my money and time. They are soooooooo mean and rude.
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Basim Aljohani on Google
★ ★ ★ ★ ★ Hands down best CIBC branch in Surrey. Thank you Rose Deo for all the hard efforts and excellent consumer service.
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Delta Singh on Google
★ ★ ★ ★ ★ Completely useless branch. Cash is at the ATM only, and the machine can not provide all the bills. What kind of bank does not deal with cash?
Inside was empty with only two staffers. One manager was extremely rude because I asked to split some bills to smaller ones.
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