TD Canada Trust Branch and ATM

I was not able to complete my business transactions that I need to finish that day because of this TD staff actions. I have an account at this branch with my siblings. They refused to cash a cheque for me from this account and branch (written out to my name and signed by my sibling) even though they could see that the money was in there. I had ID in the form of Passport, drivers license and more. The "customer experience manager", Nancy Gill, and the teller said I was not a "customer" even though my name was on this account. They refused to help me and would not give me my money owed. They did not honour this cheque from their own branch. It is very upsetting when the bank you have your account in refuses to give you your own money and they can see that the money is in there. I am a very honest, polite person and did not deserve to be treated like this. It was humiliating, extremely disturbing and the worst service. Even after my sibling called to confirm the transaction is okay, Nancy the "customer experience manager," did NOT call me to apologize although I had given her my number for her to contact me once she talked to my siblings. We will be moving our account from there. This not only humiliated me as a customer of theirs but also jeopardized my business standing. I still can't believe this DISSERVICE happened.

Christina helped us so much! We came here looking to set up a new debit card for me, and a new account for my parents, and Christina took her time and helped us set everything up perfectly. She went over the alloted appointment time by a few minutes, and didn't even rush us one bit. This is the kind of service that's needed at all branches, she's definitely a great employee. Thanks Christina!

Harsha the manager there was a pain to deal with. After a 40 minute drive there he cancelled my appointment. Left my paperwork with them and never got back to me even though he assured me he would. Then when I finally got a hold of him a day later. he was rude. Can't believe someone with his laziness and arrogance could actually become a manager. Sorry it's my first time buying a house and need some help. Sorry I don't know everything. I found the house I wanted and am desperately trying to buy it. This guy is a complete joke. Sorry this review brings down everyone else that works at this location but one hole in a ship will still sink

Their staff is always incredibly nice, but it seems they are all quite incompetent. I closed my account and opened a new one due to a bank fraud last year. This new account has been an absolute nightmare to open up. After waiting ages on the phone, I was finally connected to someone and told they would open a new account for me. They opened the new account and said I could access EasyWeb through a temporary username and password until I received my access card. It NEVER worked online and only sporadically worked on the app. It usually would say no account existed or the password was incorrect. I was out of the country and was not able to visit a TD location to receive this new card. They told me in no uncertain terms that they would NOT mail me a new card and I would have to come in person. The temporary username and password was notoriously difficult to log into. This was during the time when borders were still incredibly difficult to cross due to COVID-19. I understood and said that was fine. Next time I was in Canada I went to TD (my home branch since I was a child) and got my new access card. I told her to close my old chequing account completely and to ensure I could use this with EasyWeb. She had a lot of trouble and consulted with other co workers and supervisor before finally saying it would work with EasyWeb and that I could use all functions as normal. I clearly said I wanted one chequing and one savings account which she said would work fine. After this visit, I went home and lo and behold, I had received another new card in the mail...even though they told me they wouldn't send one to me and that I would have to make a trip to the bank...so now I have two access cards but unfortunately both are unusable. I tried to use the one I got at the bank with EasyWeb and although I was able to log into the account, it wouldn't let me conduct any actions (transfer, E-transfers, etc) as it said I had to "call the administrator." I called, waited ages again, then the customer representative I connected with told me that he would be unable to help me do anything online as I needed to come into the branch to receive this support. Mid-conversation our call disconnected (not on my end) and I did not receive a call back. Took a deep breath and called again and this time the person who picked up said she would be able to help me. (NO consistency!) I explained that I wasn't able to do any functions once logged in and she said that the account hadn't been properly enabled so she said she re-did it and re-set my password. I told her I never had an issue with my password and she said sorry she misunderstood and said she fixed it. I asked her would this change my password since she re-set it? She said no. Lo and behold, when I get off the phone and log into the app OF COURSE my password is changed and I need to re-set it. Fine, at least this saga had come to an end and I completed the e-transfer I needed to do. Next time I'm near the branch, I go in to deposit some cash in the ATM. The ATM says there is no designated chequing account and that it will deposit it into a "default" account. 17 years with TD bank and I've never seen this...You can imagine my frustration when I thought everything on my card was set up. I went to the desk and he told me that there was no set, designated chequing and savings account and the cash deposited had just gone into the savings. I told him I wanted distinct chequing and savings accounts (like I expected they had done 3 visits ago!) and he said he fixed it. He also said tap had been enabled on the card as well since apparently it wasn't already? I said thank you profusely for FINALLY getting everything sorted out and then went to shoppers to buy something. Of course, the tap did NOT work. Fine. I let it all go and now, today, I went into my TD App to deposit a cheque via picture and guess what it says? "You're not eligible to use TD Mobile Deposit at this time." I don't understand WHY TD is so incompetent???????

Staff were pretty polite and helpful in guiding me through the transaction I was making. The branch wasn't too full and I was done within 5 minutes. The service was good all in all. Thanks

Visited today in last 15 mins of the closing of bank. Already felt sorry for bothering them at last moment because the work was urgent. But didn’t like the way the employee treated at the counter. Sorry to say madam, but that wasn’t sign of good customer service. Before handing over my work to TD employee, i already mentioned sorry and apology for the last minute work but her way of taunting at the beginning and at the end of service was more disrespectful. I totally agree last minutes are not easy to handle but customers who visit at last minutes do have their urgencies, which need to be accepted rather than showing disrespectful attitude. I never felt such negative as much as today after dealing with this. Very disappointed :(

Not good first impression. Made an appointment to discuss the options for opening accounts with the bank. The executive I had an appointment with appeared 10 min late (saw him entering the branch) and didn't even apologize. All in all, the information that he could provide me was not more or more useful than what you see online. I guess his work is just opening accounts...

I needed to add my daughter on my account and change my address. Seems like this teller didn’t want to do any of theses services. Simply started telling me to make an appointment to have my daughter on my account and to change my address my postal code is not correct. I stood there told this is the right postal code showed her on google. Finally she end up changing the address. I stopped 2 other branches being so busy and end up at the white rock branch. And I have been with this bank almost 40 years. Very disappointed.