Christie-Phoenix (Victoria) Ltd
3.7/5
★
based on 8 reviews
Contact Christie-Phoenix (Victoria) Ltd
| Address : | 4430 W Saanich Rd #101, Victoria, BC V8Z 3E9, Canada |
| Phone : | 📞 +8 |
| Categories : | |
| City : | Z |
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Keith Fraser on Google
★ ★ ★ ★ ★ Exceptional service for my limousine business. Always welcoming! Staff take care of all my ICBC and business insurance. Kudos to Liz and Piers- exceptional positive experience!!
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Stacey Hodding on Google
★ ★ ★ ★ ★ Worst customer service ever. I just stopped in on my lunch break to renew my car insurance and had the displeasure of dealing with a middle aged woman (brown hair & glasses) who obviously did not like her job or me. The attitude I got from her was totally and completely unnecessary and immediately turned me off. She seemed super inconvenienced that I was even there, but also the fact that I lease and she may need to look into a blanket letter from the leasing company. I know these things can be looked up and said this to her, and I got "We don't do that here"...wow...sorry! As an older woman comes over with a binder and does what....looks it up!! Then the condescending attitude that followed lasted about 20 seconds until I grabbed my papers off her desk, told her she was far too abrasive and I wasn't going to deal with that, as I walked out. Unreal - will never go back or recommend anyone to this place!
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Pierre Beauvais on Google
★ ★ ★ ★ ★ Very poor customer service here. ICBC printer was not working (regional issue) but staff was unwilling to hand write papers. Had to go elsewhere and staff there had no problem accepting my business and hand writing coverage for me. Christie Phoenix, you should take note of what true customer service is. BTW, you just lost a customer.
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Rebecca Bradley on Google
★ ★ ★ ★ ★ Helped me set up contents insurance for my Elderly Mother , VERY helpful, accomadated my specific needs and helped get all the forms done in socially distant manor
Would reccomend to friends or Fam :)
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Elizabeth D on Google
★ ★ ★ ★ ★ I have been going to Christie-Phoenix, now Gallagher, for years. They handle my car, home, health, and business insurance. Everyone I work with is very friendly and helpful. I appreciate that they make it easy for me!
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Greg S on Google
★ ★ ★ ★ ★ Basically stranded. Bought a car and I needed insurance. I walked 5 km to the place. Called the phone number outside. Spoke to the front desk and looked at 4 agents sitting at desks with no customers. Agent said sorry we cant help you. I said I'm stranded. Sorry we can help you until January. Today is Nov 26...
Zero stars. You can see from other peoples reviews customer service is not something they excel in.
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J G on Google
★ ★ ★ ★ ★ the only insurance place still engaging in zero contact despite so many safe ways to conduct business, drove there to find them all "working" inside and completely unwilling to do anything but shrug. when i phone their phone number they made what i wanted (day insurance for a vehicle) sound impossible, meanwhile literally any other insurance place was able to help me and whole process took about 7 minutes with zero contact. wish id believed all the bad reviews before wasting my time going there! they should also adjust their google hours to say closed considering they essentially are closed other than phone calls. right wrong who can say
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Bill Penhallurick on Google
★ ★ ★ ★ ★ An extremely unpleasant experience dealing with Marcy. I was having difficulty remembering when I had claimed a loss on house insurance and she affectively insinuated that I was uninsurable. Strangely had zero issues obtaining multiple quotes from other brokers.
This would be a great place to avoid.
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