Champs Sports - Calgary

i had the most fabulous experience at this store today. My daughter bought a pair of Jordans for my grandson in Barrie Ontario. The shoes were too big for him but his heart was set on the shoes and she bought them anyhow to bring joy to the young fellow. We went to Champs and as soon as we walked in we were greated as though the fellow knew us and we were his family even the customer he was with was joking with my grandson. He called over a staff member named Jim said he would assist us. Jim was beyond professional again we were treated as though we were friends and family. At first my grandson was heart broken when Jim showed him the display of shoes in his size then Jim said hang on buddy let me go look in the back and Jim came out with 2 pairs of the same Jordans one a different color same style and then Jim showed him the exact same Jordans as my grandson had. well Timmy jumped up excitedly high fived Jim tell him he was awesome and right until Tim's bed time he has been glowing and telling everyone. Called his Aunt Juels to tell her how excited he was to be wearing his Jordans. The story doesn't stop there Tim's lil sister was able to get a pair of Jordans as well and only cost $10.40 .... the difference refundable to Tims Jordans as this day the Jordan's were on sale. Thank you Jim for making this lil 9 year old happier than i've seen Santa make him feel and thank you to all the staff there today for making this lil guy's day and for making us feel welcomed and like friends of yours. I'm a very happy and proud Grama from Ontario Canada. YOU GUY"S ROCKED IT TODAY. Respectfully Susan McGuire

Awesome customer service from Mako and Simon. Friendly and accommodating and even got great discounts of 3 pairs of shoes I bought. Keep up the great work. You guys rock.

Really great customer experience here. All the reps working were very friendly and helpful. There were definitely cute selections for everything! My receipt says I was rung out by Jhonna so she may be the one who helped me find some cute shoes. Thanks again guys! Would recommend and would shop again here!

They don't serve guests, they just talk to each other...??

Thank you so much to Sarah! I needed to buy red air force 1's for a birthday gift and I was told they were sold out across Canada. Sarah found a way to use the barcode and order me a pair online! Thank you so much for saving the day (: You really went above and beyond with your customer service

I can’t rave enough on the service from this location, calum and Emmer went above and beyond to help us with a very specific pair of runners my kids have asked for Christmas. Seriously Helped us so much and very knowledgeable. Would go back and will be recommending 100%

Very friendly staff and found our shoes we were looking for quickly.

Always have had a great experience here. Staff is always friendly and helpful. Nice selection of footwear, which is why I shop here; Jordans, Airmax, Reebok classics. Could be a bit more wiggle room on discounts for last pairs, floor models, or last size in clothing.