Carpet Craft & More - Edmonton

Name: Carpet Craft & More - Edmonton
Address: 16307 111 Ave NW, Edmonton, AB T5M 2S2, Canada, M, 5, Canada

4.1/5 ★ based on 8 reviews

Contact Carpet Craft & More

Address :	16307 111 Ave NW, Edmonton, AB T5M 2S2, Canada
Phone :	📞 +789
Postal code :	5
Website :	http://www.carpetcraft.ca/
Categories :	Home improvement store ,
City :	M

16307 111 Ave NW, Edmonton, AB T5M 2S2, Canada

Best Home improvement store in Canada

A	Avery on Google ★ ★ ★ ★ ★ Thanks Alex for helping us organize, and plan our new flooring project. Edit: Was 5 stars, now 4. We needed a few more materials for our project and we contacted the store a few times to order in some more product from us. Haven't heard back. I will find the remaining materials somewhere else, I guess.
D	Darby Fazackerley on Google ★ ★ ★ ★ ★ The service provided was promised and delivered on time. The representatives were available and responsive to our telephone enquiries Pricing competitive and quality is top of the line. We have utilized Carpet Craft for our business and personal residence flooring and window covering needs. Good solutions to unique requirements.
B	B G on Google ★ ★ ★ ★ ★ We wouldn't consider shopping anywhere else for any of our home improvements or renovations than CCM. If we ever build a new home, the multitude of products and services they have will be used from start to finish. We didn't know they did so much more than flooring until we walked into their show room, very impressive for sure. The service was great! The sales staff professional and very knowledgeable about all of their products. We would not hesitate to highly recommend them to anyone. Save time shopping around and just go there, you'll be happy you did. Bob & Tracy
C	Candice Kichton on Google ★ ★ ★ ★ ★ I am so disappointed with the level of service I have received here. The owner has poor personal skills and communication. This was the second time returning due to an unfortunate event of floods in my home. The installation was sub par to say the least the first time. I was asked to go back to them with the second flood. Rob uses poor communication and I would never recommended them. After having another quote in my home they have also pointed put how poorly the first install is. Both the carpet and vinyl. I guess I should have known better giving them a second chance and I am happy Im taking my services elsewhere. Rob doesn't know how to have fluid conversation when bouncing ideas, he gets frustrated and short. If you just do exactly what he wants then you should have no issues but don't make suggestions as it might be too much effort/work for them. I was even hung up on when I explained my frustration. Places like this won't withstand in this day and age with customer service like this. I see the owner has responded to my review but at no point was money an issue and I was trying to spend more and do an upgrade as well finish my basement project. I was simply questioning a few things. Unfortunate for this company as I spent more elsewhere. I felt like he was pushing in stock products to make a larger profit.
C	Cendrine Griffon on Google ★ ★ ★ ★ ★ Based on my last impressions of Carpet Craft, I would not recommend it. The product and the installation were great, but when we sent a complaint to Alex, the Project Manager, he did not even BOTHER answering us to apologize. They made us pay in advance so we had no recourse. The installation crew did a great job installing the carpet, but left a mess in our house, which we are still cleaning 2 weeks afterwards. They used a shop vac that they did not empty or clean beforehand and that dust (from somebody else's house, I'm assuming) covered all our house, they parked it in our living room and sitting on our upholstery results in severe asthma attacks. They did not wear masks when they were working and left marks on the stairs with their tools. The lack of accountability from Carpet Craft is appalling.
D	Donna Fruhwirth on Google ★ ★ ★ ★ ★ Service was outstanding! I had a pipe burst in my basement and had to go through my insurance company. Rob (owner) made sure to follow up with them so I never had to deal with a lot of the stress that is often involved in an insurance claim. He remained in constant communication with me so I was never left guessing what was next. His team that came in to install the carpet was respectful, careful and once the job was done, there was no sign that any workers had been in the house. The site was left neat and clean. Rob followed up after the job was complete to make sure everything was done to my satisfaction and that I was happy with the work. I would recommend Carpet Craft to anyone who is interested in dealing with a company that cares about quality work and excellent customer service!
T	Thomas Chibri on Google ★ ★ ★ ★ ★ Rob and his team recently helped us with new carpet in our master bedroom. He went above and beyond by ordering in carpet samples from a manufacturer he did not carry. This allowed us to see the product in person and in the room where the end product would be installed. He was able to work around the other trades and installed the carpet perfectly. Extremely happy with the service and price. Will not hesitate to recommend Rob to anyone.
M	Mike Locke on Google ★ ★ ★ ★ ★ We were satisfied with this company. Rob was very knowledgeable and able to help us choose the right carpet for us. The installers did a good job in a timely manner, were friendly and did a thorough cleanup when they were finished. We would consider their services again in the future.