Budget Car Rental
3.5/5
★
based on 8 reviews
Contact Budget Car Rental
| Address : | 317 Banff Ave, Banff, AB T1L 1A2, Canada |
| Phone : | 📞 +7 |
| Website : | https://www.budget.ca/en/locations/ca/ab/banff/yba |
| Categories : | |
| City : | L |
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Michael Jacobs on Google
★ ★ ★ ★ ★ Don't waste your time.
After two online reservations as well as doing my due diligence checking physically, in person. No dice. The first time I waited over 6 hours to collect my rental, leaving my confirmation and phone number for the guy (So he would know i didn't want a new reservation [trying to make his life easier!]). After repeat visits within the 6 hours and a "I'll call you in 10 mins" from him, I came back to a closed store, he'd gone home. $280 spent and no car......
Second time round, again reserve online AND check in person so they can arrange what they need (should there be any dislocation between online & in person systems). Lo and behold after waiting 45mins by the "Back in 10" sign, i was greeted with "Sorry we have no cars".
A waste of my time on both counts as well as the fuss of paying ($400+) despite being refunded. Budget has failed on both these occasions, sad that the brand has been let down by the Banff franchise.
Being a 5 year Local to Banff I have never experienced such bad customer service, nor trouble with a car rental. Furthermore, such a weak "offer of compensation" of $20 off my next rental, no not per hour, $20 total. (Insurance for 1 day is $40)
As summarised above. Don't waste your time.
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Yuka Takayama on Google
★ ★ ★ ★ ★ This is a fraud company!!!! I and my friend paid in cash for the rent(they didnt give us a receipt) and I put my credit card as a deposit but they charge me both!!! After that I went to the desk again and explained the situation. They said sorry and they thought they didnt charge my credit card according to their system. So I thought there should be a mistake by my credit card company. And now I am back in my country and checked the situation with my credit card company and they are sure that this Rent car company is still charging me! Please fix the situation if you see this! And I want to warn a international customer! it could happen to you too!!!
After this review, I had a email saying sorry and it was the companys error. They also said they were going to fix this problem but they ended up doing nothing and changed me double. Well, thanks for nothing and double cherge. I'll never ever gonna use your company.
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Dylan Caverson on Google
★ ★ ★ ★ ★ I rented a car and the rental itself went smooth. I paid credit and signed the agreement for the price.
Next thing I know I've been charged an additional $100 for a "drop" fee that was never in the agreement, and they knew where I was picking up and dropping off the vehicle prior to me signing.
I called and told them, and they had admitted that they were not supposed to charge it and they were going to refund my $100.
1 week passed and no refund so I call to see what is happening, they tell me it takes 5-10 business days, so that is fine and I leave it to wait.
That brings us to today, 10 weeks later, where I have called in excess of 30 times up to this point, all of which result in them either not answering the phone or saying yes we owe you the money and it will get refunded.
I am so tired of this crap from them as I do not see my money, and I will never rent another car from budget and will be telling all my friends and family when they are renting to do the same! Ridiculous...
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Gareth Smith on Google
★ ★ ★ ★ ★ The car i picked up from Calgary developed a problem on the first day in Banff, just as we were about to head out to Sunshine skiing.
Romil and Oliver turned up at the hotel within an hour of the phone call with a new car, no hassle signed the paperwork and drove off on with our day.
Brilliant.
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Xu zhang on Google
★ ★ ★ ★ ★ Of all the rental places in Banff, by far the friendliest staff in town. They actually listen to what you have say and try to work with your needs. Everyone seems more concerned about just getting you to spend your money and leave. I had to wait half an hour for a car but other then that it was great rental experience.
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Ashley Dyal on Google
★ ★ ★ ★ ★ Rented car in Calgary and they STRONGLY URGED me to get insurance and gas fill up bc if a crazy snow storm that just came through. After realizing that the snarky girl at the counter upsold us for a spiff, we had to go to the Banff office to cancel the insurance - they guys there told us that they couldn’t cancel the fill up service but if we returned the car fill, they would remove t from the bill at return. When we returned the car they REFUSED TO REFUND US!!! So budget basically STOLE a tank of gas from us! I never would have rented from them had it not been prearranged by a travel agent. This is BY FAR the worst company EVER - don’t book with the unless you enjoy being swindled.
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Umma Wadu on Google
★ ★ ★ ★ ★ The rental agent took their time to explain everything to us so we knew exactly what were signing up for. I didn't know that there was hold on our credit card when you a rent car from most Canadian rental car companies. I verified this with other providers a short time later and it is true! This transparency is appreciated! The car was great as well!
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Katrina Ooms on Google
★ ★ ★ ★ ★ HEADS UP: they do not offer winter tyres.
If you don’t need winter tyres though, they’re a great option, they upgraded us to a lovely AWD that was very flash compared to what I was expecting, heated seats were amazing and car was in great condition.
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