Britannia Health Clinic

Everyone is super friendly and professional, both Dr. Beshay are easy to talk to and they are sincerely care about their patients. And yes they are bothers! Very nice to see families work side by side with each other. Highly recommended!!!

Came at 9am which is the hours posted online, no where on the door are there hours aside from a note stating the close at 6:30pm, called the number on the door and the call just drops, waste of time

I would recommend this clinic if you like wasting your time. I've been accessing this walk-in clinic before they had relocated since I regularly need prescriptions. The experience has not been stellar but bearable, considering the convenience factor. Since COVID, it has been increasingly difficult to be able to speak with any doctor, which is understandable. However, the experience I've had at this clinic over multiple occasions, begs to be shared with the public. First of all, it is near impossible to get a hold of the receptionist. I don't mind holding, but the line would not even connect. The call automatically gets rejected, so I have had to dial 20+ times just to be able to speak with the receptionist. Secondly, they would forget to send my prescription to my pharmacy (more than once). And when my pharmacy called them to request for the prescription, they require you to speak with the doctor again. I'm not sure if it is because of the nature of my medication that they had marked me as non-urgent, but the fact that this happened more than once is beyond ridiculous. I understand that we all make mistakes, and that delays are to be expected since they are most likely swamped with patients. HOWEVER, I do not understand why I would need to speak with the doctor a SECOND time, for a prescription that I have already waited over an hour to get a couple days prior. The thing that frustrated me the most, is that certain doctors in the clinic do not give out refills. That is allegedly this one doctor's policy (3 month's amount maximum), and although I personally find this inconvenient, I can respect that. Interestingly enough, there are other doctors in the clinic that are more generous and are willing to give refills. In this particular instance, I had spoken with the more generous doctor (who failed to send my prescription to the pharmacy) and she had agreed to give me a refill so I wouldn't have to call back for another 6 months. However, since I was had no choice but to speak with another doctor for my prescription, this doctor had refused to give out a refill. I let this doctor know that I do not need a second prescription, as I had already gotten one two days prior, and that the clinic can simply send the prescription again to the pharmacy, which had the refill. This doctor refused to listen to any reasoning, cut me off and continuously repeated that he does not give out refills ("3 months maximum"). When I asked this doctor about if there were any case notes or records of the prescription that the previous doctor had written, he said that there were. However, he still refused to send the other prescription to the pharmacy because it was not his, and I therefore cannot get any refills as a walk-in patient, although I was being sent around in circles to speak with two different doctors over a simple prescription. The moral of the story is this: if you are finding yourself idle, enjoy wasting your time, and would like to jump through hoops trying to get a simple prescription, I would definitely recommend this clinic.

Was looking for a walk in near my house and this place popped up first. Came after work and spoke to the doctor within 10 minutes. Doctor was very professional and took his time talking to me. Provided me several options to take care of my concerns. Convenient location at Britannia and Erin Mills, near my favourite restaurant too! The actual location is really nice clean and spacious. Washrooms are extremely clean as well. I will definitely be coming back and recommending it my family and friends

Closed clinic with no functioning/working forwarding notice during Covid (for 3 months). Anyone who had prescriptions was locked out and had no way of getting paperwork and tests transferred. Operating currently (July)? Left several voicemails. No calls returned and no reception to answer calls.

Dr. Saima is an amazing Doctor but also She is super empathetic and her human sense is very special. All clinic staff has an awesome service. Thank you

Came into the clinic to be examined for a concussion. Called ahead and asked if they would see me on such short notice and if they were accepting new patients even during Covid and they said yes.The person at the front desk seemed concerned which was nice. I was asked to fill out a form and then I was seen promptly. The doctor performed a good assessment and made it seem like he knew what he was doing. However, I asked for a doctors note and was provided with one. I had to pay for it which I knew would likely be the case however the grammar wasn’t checked properly and it was written quite poorly. Other than that I have no complaints. Overall I thought the clinic was clean and the staff were prompt and efficient. Was in and out of the clinic in less than 45 minutes!

I went to 3 different clinics for a walk in prior and no one allowed a walk in. The doctor here is fantastic and knowledgeable. He addressed my concerns and put my mind at ease. I’d definitely recommend this clinic to everyone!!!