Brittany Glen Medical Centre

Doctor Yusuf, One of the best doctors we met. She is very knowledgeable,compassion and very friendly, she is listening carefully to all your issues and treated with patience. Thanks again.

Dr. Nakhla is a thoughtful compassionate man. He always takes his time and works very hard to solve any issues. He has kind and pleasant staff. Thank you for everything you do for me and my family.

Hate writing a negative review because I appreciate Dr. Nakhla and all that he does, but the staff is just horrid and incompetent at best. On one occasion, they booked me for an appointment and I went in only to find that there are 0 doctors on duty and I was not informed. I went back home. The second occasion, I called to see Dr. Nakhla, I was told that I cannot see him that day (Tuesday) because there are no appointments and that I can walk-in on Wednesday and see him. I called on Wednesday to ask till when he will be available, and I was told that he is not even in and that I can only see him on Tuesdays on a walk-in basis. What kind of sorcery is this? And not only that, but they are extremely rude, even when they are in the wrong! It is truly beyond me how these receptionists can be so incompetent at every aspect of their job.

We've been visiting this clinic for several years and have always been more than satisfied with the level of service from the front office as well as with Dr. Nakhla. He is extremely attentive and always takes the time to listen to our concerns.

The doctor I spoke to was absolutely wonderful, quick yet throughout. The only reason I’m writing this review is due the the AWFUL receptionist. She was so rude! Cutting me off, interrupting me, rushing me, saying false statements, left me on hold for 35+ minutes, and so much more. I will never again come to this walk in clinic due to their horrible receptionist. I worked at a doctors office, I understand that you’re stressed and busy but WOW!

All doctors at Brittany Glen are great, specially Dr. Youssef. Every-time I called in for an appointment I received a realistic appointment time and specially when calling regarding my son. Dr Youssef is very patient and always diagnosed any symptoms correctly for myself and my son. Not sure why reviews are bad, but life is hard right now and we all need to be human and have patience. The receptionist won’t have issues if you are polite and willing to listen, they are only doing their job.

December 2021 on New Years Eve I felt very nauseous and decided to make the dsion to walk in and see if I was pregnant, they were very distant, not very friendly with me coming in. I could tell they made sure I was out very quickly and to leave the clinic to get a call back… the nurse called me back within fifteen minutes to tell me I WAS NOT PREGNANT. They did not give me any recommendation to what I could do with the symptoms I having but more so just to say my results and pretty much hung up on me. Twenty minutes goes by an unknown number calls me and it is the doctor this time from that clinic to tell me the nurses made a mistake and that I WAS PREGNANT. He did not apologize for the incident but instead told me that I would need to get all these test done to verify if it were true. I did end up getting those test done however not with that clinic as I lost trust and comfort from them…. My second experience now, my son seven months old. I decided to try to end breastfeeding as I though I was getting mastitis and was no longer enjoying it as I have a low supply. My family doctors was out of town and I needed something to release this pain I was having. I made the decision to go to that clinic since it is the closest to me… first making the appointment over the phone was very confusing as it is a walk in but the doctor only comes in at 3:30pm??? I made the first appointment at 3:45 to see the doctor, this doctor was not the same as the last. She was not very friendly nor comforting, she stood up the whole time and didn’t ask me to sit or anything. She judge the fact that I wanted to stop breastfeeding and recommended I continued even though I clearly told her it’s not what I wanted… after that she bluntly asked me to show the area that hurt and did not softly touch the area (which caused me a good amount of pain). She mentioned the lump and I kept asking her is it or is it not mastitis.. I could tell she did not want to say those words but just kept repeating I had a lump (as if I did not know that). Finally she mentioned she would give me something and was not able to answer my questions about mixing medication I’m already taking. But just when I though it was over she looks at my son and says “Oh a girl yes?” ( my son was wearing a black galaxy onesie with blue trimming and an orange beanie) I have no idea where she though my son looked like a girl but I understand some babies you can’t tell but in this case I think it was pretty obvious… I want to spread light for those who are anxious coming into clinics after this pandemic because I understand how weird and awkward communication can be now, I hope this helps for those who need a warm hearted environment when it comes to their health and this place was definitely not giving that.

I really wanted to give this clinic a good review. This is one quite close to where I live, and I was hoping that I find a good walk-in clinic close to home. I called the clinic, and I was assured that I would be seen by the doctor at 2:30pm to see my son who was hurt. When we went there, the receptionist refused that the conversation ever happened, and turned us back.