BonLook
4/5
★
based on 8 reviews
Contact BonLook
| Address : | Square One Shopping Centre, 100 City Centre Dr, Mississauga, ON L5B 2C9, Canada |
| Phone : | 📞 +87779 |
| Website : | https://www.bonlook.ca/blogs/stores/square-one-shopping-centre |
| Categories : | |
| City : | B |
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Gail Flannigan on Google
★ ★ ★ ★ ★ Very happy with the prices and the staff here! They were so helpful & I ended up picking a pair of frames that the person helping me had suggested. Will be buying my future glasses here for sure.
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K Poulter on Google
★ ★ ★ ★ ★ I bought a pair of glasses at the Square One location. The glasses are fine, but I found their customer service is highly lacking. When picking up my new purchase, and once fitted, I asked if they could tighten my current pair so I could keep them as a spare pair. The person assisting me asked if I purchased them from BonLook, and when I said no, she replied that it is policy they do not adjust any glasses other than their own. I said I have never had this response from anywhere I have ever purchased any previous glasses. Any other company I have purchased from has gladly tightened current glasses no problem. Receiving glasses that you are happy with are great, but the even larger part of the equation is getting good service. I will never purchase another pair from BonLook. I want good glasses and service.
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Matthew Catahan on Google
★ ★ ★ ★ ★ Great experience, as always! I've been coming to this store for the past 4 years for glasses and they have offered excellent customer service since day one! Highly recommend Bonlook to anyone looking for quality shades at solid prices.
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Ryan Zeegers on Google
★ ★ ★ ★ ★ I bought a pair of glasses back in Calgary before moving to Mississauga, and I thought my glasses had broken. Brought them in without an appointment to see if they were saved, and they told me it was just a screw that fell out! Replaced quickly for me and I went on my way! They were amazing and saved my butt! Thank you again!
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Sarah Elborno on Google
★ ★ ★ ★ ★ Giving this place a 1/5, the store associate and manager didnt make eye contact with me and refused to help me out to shop. They said I needed a mask. They didn’t offer me one as well.
I told them I am a lenscrafter customer as well, that didn’t budge for them, they missed a good sales opportunity with me.
If they spoke to me nicer I would have refrained from posting this review.
I will let my friends and family know about this negative shopping experience.
There are plenty competitors eye glasses stores in square one mall, I am looking for the right shopping experience.
This review was given after the provincial mask enforcement was dropped*
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Divisha Thurairajah on Google
★ ★ ★ ★ ★ This store is nice, has an amazing selection of glasses for a decent price. I was helped by Sobi who was very sweet and super helpful. She knew exactly what I wanted by a brief description. Her suggestions were amazing. I ended up going with the frames that she recommended and I can’t wait to receive them soon. I’m definitely going to recommend this place to friends in the future.
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Christopher Amorim on Google
★ ★ ★ ★ ★ I had a great experience at the Square One location! Though the store was full of a lot of customers the staff made sure I was well taken care of. From my doctor's appointment to glasses purchase everything went smoothly. Can't wait for my new pair to come in!
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Carol F on Google
★ ★ ★ ★ ★ Great location on the second floor. This unit is very organized and staff is very helpful. Definitely knowledgeable with all the products they have. They have a great appointment system and protocol in place for the pandemic to serve their customers. Customers can try on the glasses and place them in a tray to get sanitized later by employees.
Hit or miss on the one employee that has a weird customer service vibe (kept telling me I'm wrong about my previous order from 2 years ago and gave me a slight off-putting experience from the previous and current service). Also, glasses are supposedly delivered around the 8-10 days mark, but mine had not passed a quality check and took a total of full month to pick up due to disruption. Could have ordered from somewhere else like Warby Parker and got my glasses in 2 weeks instead of 4 weeks.
Otherwise, store is good, reliable staff and outputs all your receipts via email to submit for work benefits/insurance.
Note: There's at least 3-4 other glasses shop stores in the mall if you can't find the style you want at Bonlook.
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