Hakim Optical Mississauga - Square One
2.9/5
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based on 8 reviews
Contact Hakim Optical Mississauga - Square One
| Address : | 100 City Centre Dr Unit 1-720, Mississauga, ON L5B 2C9, Canada |
| Phone : | π +98999 |
| Website : | https://hakimoptical.ca/ |
| Categories : | |
| City : | B |
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Ashley H on Google
β β β β β I dropped off my glasses at Hakim to be fixed because one of the hinges for the arm was missing. I never got a call back, i physically went to the store twice within about 3 weeks. Both times i went, they seemed to have forgotten that it was there. Nothing was done. I questioned what was being done to fix them, and the MANAGER felt the need to tell me that they were "doing me a favour". You're not doing me a favour if you haven't done ANYTHING. They didn't even call me within those 3 weeks to let me know that there is nothing that they can do. I could have left it there for months and nothing would have been done. That's not doing someone a favour.
When i took my glasses back from them, THAT SAME NIGHT, i went to a further HAKIM OPTICAL location in Heartland (Brtiannia and Mavis). The associate there searched if the same model was available, which he told me it wasn't, but he notified me that he can find an arm for the glasses and he'll call me within 2-3 days. THE NEXT DAY, it was ready.
Square One location took 3 WEEKS for nothing and Heartland fixed it in less than 24 hours. THAT'S doing me a favour.
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Eric Kivell on Google
β β β β β My brother bought two pairs of glasses here. The first prescription was too weak in one eye so we returned to get them fixed. When we went to pick up the 'fixed' pairs, one pair had not even been sent to be fixed. The second pair had the weak lens fixed, but the lens that required no adjustment had been adjusted. So once again the glasses have to be shipped out for adjustment. After about two months of waiting, the glasses are supposed to be ready later today. Then the employee tells me that because of the second adjustment we have to pay 35 dollars per pair. They royally screw up and tell us that we have to pay for it. The guy tells me "the doctor and the store are separate" and blames the doctor. The doctor blames the store. All the while my brother has to live without glasses without the correct prescription. This experience has been absolutely horrible, and I would recommend that you stay far, far away from Hakim optical.
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Ahmad Abuzaid on Google
β β β β β Really amazing service. Came early in the morning asking to be checked by an Eye Doctor. I was the second person to see the Doctor. Dr. Dani De Luca is absolutely amazing in terms of making you feel at ease, very down to earth and humble Person. Takes his time explaining things to you. Really exceptional. I would highly recommend him to anyone. I was prescribed a pair of glasses. The service of the store team is also second to none. Would give them more than 5 stars.
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N. Gomes on Google
β β β β β Dr. Danny is wonderful and that's where the experience stops. Aside from Hung, the rest of the staff are useless. I got lenses replaced on two pairs of reading glasses when a month later found a crack in one pair. No warranty on them except to say they aren't responsible for damages when working on the glasses...huh???I went there and was told I had physically damaged them...how,???
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Nirmala Mahipal on Google
β β β β β The staff are very helpful and patient. The manager was great! He took the time to assist me with my insurance coverage. I have been going to the Square One location for many year, and I would recommend this location. Dr. Ma is a wonderful optometrist. He takes the time to explain the results of the eye exams. Heβs also very friendly and makes the appointment fun.
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Michael Anderson on Google
β β β β β I would give minus ten starts if I could.
This place is an absolute disgrace. Do not waste your time or money here. I wish I had seen the reviews first.
The concept of customer service does not exist here.
Long story short ; there's a complication with my prescription and there is no estimated date for completion. They refuse to update me, they also lied and said they called me. Blaming fellow staff for the mix up, while nobody takes ownership of the situation.
If i don't call, I get no information. If I do call, I still get no information. Hopefully I can get a refund.
You would think as a business, they would care about the horrible experiences customers continue to have. Sir Hakim would be disappointed.
TLDR:Stay away
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Ed Mac on Google
β β β β β Square one Hakim has closed indefinitely and they lost my glasses. I paid but they canβt locate it. Fayaz is not helping, and is not offering a solution. Very poor service. Go somewhere else!
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Jerry Zhou on Google
β β β β β I wish I could give a negative star. Worst place ever. First of all, the quality is EXTREMELY poor. Both my mom and my wife bought pairs of glasses from them and both of them were broken within a year and half. And after lots of negotiation and argument, finally they agreed to repair the broken ones without charge. Then it took 2 months to get them fixed and get back to our hands. And we were happy just for 4 months - then both the repaired ones broken down into pieces AGAIN!! (didn't do hard just from regular uses!!). And this time the warrant had gone expired and obviously they now have the legal right to refuse any further services. The staff was very tough and the only thing I got from them is their headquarter phone number which I called and emailed with no answer. Horrible horrible experience. Unbelievable staff. Would never ever go into their door!!
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