BMO Bank of Montreal
2.4/5
★
based on 8 reviews
Contact BMO Bank of Montreal
| Address : | 9350 Yonge St, Richmond Hill, ON L4C 5G2, Canada |
| Phone : | 📞 +988 |
| Website : | https://branches.bmo.com/on/richmond-hill/b2211/ |
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| City : | C |
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Cynthia Liu on Google
★ ★ ★ ★ ★ The worst attitude and helpless customer service I have ever seen. They made a mistake holing my balance and refused giving me a draft from my own account while there's money there. I understand sometime people make mistakes at work but her denial and not being patient surprised me.
I read the reviews and I realized that I'm not the only customer who complained about the 30's middle age East Asian female teller...
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Svetlana Migunova on Google
★ ★ ★ ★ ★ Unprofessional service. The meaning of "funds available" was explained in a very confusing way. Money is available but I could not get it or transfer it. The teller did not bother to send a file via email with the information of the money wired which I asked. One hour of my time was waisted; for the teller and her supervisor it was an hour of paid job.
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kiki H on Google
★ ★ ★ ★ ★ I was there today needed to withdrawal some cash, the teller first told me to come back tomorrow they don't have enough cash (As a bank, they don't prepare enough money to meet the clients' need???). Then, I insisted to withdraw today cause I don't want to waste time to drive back and forth. Then she said OK but all in $20. I feel the whole bank environment is slow and sluggish, THINKING to close my BMO account....
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Silvana Russo on Google
★ ★ ★ ★ ★ I'm tired of paying service charges and not getting any service.
If the bank wants us to do all our transactions at an ATM then stop charging service fees and stop giving the top execs millions of dollars in bonuses.
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Marjan Alizadeh on Google
★ ★ ★ ★ ★ I rate 5 star because of my great banking experience with Anahita.
She was very polite and helpful.
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Sis Aria on Google
★ ★ ★ ★ ★ Not helpful. The girl who helped me seemed very new and not familiar with the system, she was slow and her manager wish her to be quicker, so they kind of pushed me to leave without my problem was solved. The entire experience was awful. The online banking was not helpful and it should be a simple task that I can just do it myself on online banking. Instead, I had to waste my own time to come here, line up, and explain my needs to the girl, and she’s slow and reluctant to help, which also made me late for my next appointment
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Anvar Zakirov on Google
★ ★ ★ ★ ★ Just came in here on a regular business day. Not a weekend or holiday. Only two tellers working exceptionally slowly and there a is a mile long line! All the while I see staff having a meeting in the plain view of all anxiously waiting customers!!! It is almost like mocking! Terrible customer service and totally unprofessional! Would never come back here!
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sandra glisic on Google
★ ★ ★ ★ ★ If I could give 0 stars I would. I had to get. Anew debit card today and had the worst experience.
I provided two pieces of ID, phone number, work location, recent transactions as well as where I opened my account.
Instead she quizzes me on why my drivers license has an out of town city (still Ontario). Then takes the phone and secretly tries to call me, without notifying me which I have never in my life seen someone do. When I asked if she is calling me as my phone is ringing, she says yes It’s to verify me. What was the goal here? To see if my phone rings? What if it was in the car?
Then she gives me my debit card, and tells me she has to see me sign it. Would not let me update my pin without me signing it lol. We got into a slight argument, and I said this isn’t my first time that I lost my card. And she actually says yes you lost it on -insert date- as if to shame me.
This doesn’t end here. I asked for my ID back TWICE. Instead of providing me with it, she proceeds to lecture me on the expiry of my drivers license. I am fully aware of this, and for my personal reasons I do not need to disclose why I am waiting to renew it (in line with government updates). However she is not giving me my ID back, instead is now discussing information that has nothing to do with her.
I have never in the 10 years I’ve been banking with BMO gone through that. If you wanna feel like a criminal, please go to this location.
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