Meridian Credit Union

Meridian has some great offers that are not available at the big 5 banks, I am happy to be a member of this credit union.

I have been around a long time and this is the best banking institution I have ever been to. They are always polite and professional NEVER any negative attitude. This Location and staff are great and a pleasure to visit.

Unfortunatlly,nobody at this location knows how to do a money order. I waited there for 1 hour for them to ask each other how to do money order and in the end they asked me to go to another bank. This is not acceptable.

Fast, and I courteous service. Staff really seemed to care about getting my problem resolved and took ownership every step of the way.

My client has an account with Meridian, they deposited few drafts into their account, since they bought a house and they needed the funds from their account to do their closing we were surprised to find that meridian will put a hold on your money even if it is a draft for 10 business days, after multiple efforts we asked them to verify the draft with the bank that the draft was originated from, Meridian mentioned to us that they had faxed BMO and waiting for an answer, we went to BMO following up on the fax received from Meridian and found that the BMO was never faxed, Meriden manager had lied to us, later once we confronted Meridian they changed the story telling us that they had called BMO and that BMO had not responded to them, during the whole process of us visiting Meridian we found that staff are extremely rude with no manners, you ask them to do their job right and they will confront you with the gang of other workers at the branch and a manager supporting the rude behavior of the team, be careful with these credit unions they will hold your money and make you beg for the money that belongs to you when you need it the most, because of Meridian and the inefficiency of the staff of this bank in a simple verification of a draft, my client ended up borrowing from a private lender facing extremely high fees just because Meridian did not want to simply verify the draft, a simple fax or call to BMO would have saved us fees and hassle, the story of not verifying the cheque is one thing, staff lying to us is another thing, and once you ask them to do their job they will accuse you of interfering, anyways after a heated conversation between I and the bank another Meridian staff approaches me saying if you are in good terms with us we would have given you referrals, trying to bribe me? why??? because I told them I will escalade this matter to a lawsuit. Beware and do not work with this credit union, given that I am a realtor and I had similar experiences with other major banks I have seen these sorts of issues resolved within minutes with few simple calls made by banks. Given the large volume of clientele that I have I will never advise any of my clients to choose Meridian and I will never do business with Meridian. . . Just updating my review it has now been 4 days that I have asked the district manager to call me and no one has contacted me yet for an explanation. Seems like they do not care.

Unlike Mr. Kam’s review (funny: when someone writes so much detail and on behalf of someone else you wonder what really transpired), I find the staff at the Richmond Hill branch extremely friendly, knowledgeable and professional. 100% better than the big banks! I will be a client forever!

As another reviewer has previously written, dealing with this financial institution can be considered a pleasure. There is no pushing of product on my husband and I, and we are always treated with respect. Whether you have a 'white-collar' job, or a 'blue-collar' one and rush in with your dirty work clothes on, you are treated the same. After our first experience with this Meridian credit union, and dealing with one young man in particular (I won't mention his name due to respecting his privacy) we were very impressed with his efficiency and how truly nice he was to deal with. With so many complaints you hear about 'The Big Banks', I can honestly write that dealing with this credit union is a much different - and much better - experience. Edit: My husband and I just met our new MCU service rep, due to our former long time rep receiving a promotion. Mike made the transition seamless, introducing us to his former co-worker Jordan. Jordan was personable,-friendly and very efficient. It is always difficult to say goodbye to a valued business relationship, but we are very happy that there is a very nice young man that we now have the pleasure of dealing with.

When we bought our house 6 years ago we got a mortgage from Meridian and it was a good experience. However, with time they are turning more and more into a big bank, but without the resources of a big bank. People are still friendly, but the additional bureaucracy slows things down considerably. I am in the process of making changes to my HELOC which seems to be taking forever. It's taken almost 3 months so far, and still ongoing.