Bicycle Sports Pacific
4.1/5
★
based on 8 reviews
Contact Bicycle Sports Pacific
| Address : | 999 Pacific St, Vancouver, BC V6Z 2K2, Canada |
| Phone : | 📞 +87 |
| Website : | http://bspbikes.com/ |
| Categories : | |
| City : | Z |
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Ava Peacock on Google
★ ★ ★ ★ ★ I went into BSP for a bike safety check before a triathlon event and was not expecting to have a lot of repairs and need to replace my helmet. However, Marc explained in detail to me what was wrong with my bike and the reasons the repairs needed to be done. He made every effort to accommodate my tight timeline as well. The kind girl at the register (I'm sorry we didn't get your name) was also very helpful in answering questions about the new helmet we'd picked out and was simply very nice to talk to! Long story short, if you want great people who do great work, go to BSP Vancouver.
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Eric F on Google
★ ★ ★ ★ ★ My wife and I bought 2 bikes from this store, at a thousand bucks each. The week after my chain broke, I went in the tech said it was not installed properly at factory. A few days after he fixed the chain, my gears started slipping when I would go up hill it got very unsafe so I went in to see what was going on with my bike. At this point I wanted to bring my bike back, very unsatisfied with what I just paid 1200 bucks for and I was told when I purchased it that I was covered under warranty. What a horrible expirence for something that should be easy going and friendly. I can't talk to no one about this there, the woman says I'm threatening them like what, I just asked how my warranty works and trying to have service for problems with a bike I bought a couple weeks ago. My bike from Canadian tire was better than this. Bottom line no service or anything to do with professional sales people at this place. I would stay far away if looking to buy a serious bike with real customer service. I've never been treated so poorly as a customer buying something this expensive.
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Sam Marshall on Google
★ ★ ★ ★ ★ Friendly, professional, and knowledgeable staff. They will go the extra mile to make sure their customers are well taken care of. I will be returning for all of my bike needs and recommending this business to friends, family and colleagues. Thank you BSP!
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Zak Johansson on Google
★ ★ ★ ★ ★ I purchased my Checkpoint ALR 5 here and I'm impressed.
I wasn't pressured to purchase the bike immediately. I have come in for several hundred things since I've had the bike and they're always patient, willing to answer questions, and make sure that I enjoy my bike to its fullest extent.
If you want a bike that comes with great aftercare, come here. If you want great service, come here.
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Jeffrey Quon on Google
★ ★ ★ ★ ★ The staff here are friendly, professional, and very knowledgeable. Help is offered generously but without the pressure to buy or the feeling of being oversold. I ordered something online for in-store pickup and really appreciated the notification I received once my order was ready, and the personal reminder afterward when I wasn’t able to actually pick up my order right away. Great shop. Great service. It really was a pleasure to shop here.
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Lara de Beer on Google
★ ★ ★ ★ ★ The staff member I had performing my bike service/inspection for the UBC triathlon (Will I believe) was SUPER friendly, and was also really great about identifying the areas of concern on my bike and providing details on what he was doing to fix the problems.
Would highly recommend BSP again for how informative and friendly the service was. They also got me in super quickly on a busy Sunday with no reservation.
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Dave H. on Google
★ ★ ★ ★ ★ Absolutely fantastic experience purchasing my new Trek road bike. Friendly & knowledgeable staff made me feel supported & confident throughout the process.
Was pleasantly surprised by the level of expertise on my bike fitting. I’ll be returning to BSP for all my future needs. Great selection of gear too!
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Gareth Cj. Wee on Google
★ ★ ★ ★ ★ John was great to work with. We started emailing first about my bike options. When I got to the store, the Kiwi woman was very nice and helpful and asked me to wait for John to be available. John was very patient and took his time with me. He also told me that I could come back to have some modifications done to the bike, since the bike is just a little too big for me but it was what I wanted (because of the price). Very friendly!
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