Beacon Health

Just got my tetnus vaccination and Rigbi (sorry if I butchered her beautiful name) was AHMAZING!! Didn’t even feel it, please ask for her ALWAYS! Great staff, clean facility, organised, great attitude and more

I am pleased I selected Dr. Dongni Zhang as my Primary Care physician. Dr. Zhang is professional, personable & very patient. We had our first phone consultation a few weeks ago after which she ordered my FIT package delivered & sent me the blood work requisition form electronically. Today I visited Beacon Health in person to complete the rest of my physical examination. Dr. Zhang offered concise guidance regarding health matters that are not urgent but may require follow-up. Calm & reassuring. I live Downtown but not in the neighbourhood. It's helpful that Beacon Health is conveniently located & accessible by public transport. The premise is modern & clean. Well appointed consultation rooms. While I most often get sent to voicemail when I call Beacon Health, the receptionists were always helpful & polite when they returned my call. I met them for the first time this morning. Since it wasn't a busy morning, I was well taken care off.

I was assigned to Dr. Raveendra for care and she’s been nothing but diligent and kind. This was the first time I needed care in Canada after being here for 3 years. Due to the time sensitive need for care due to my pregnancy, I got frustrated trying to navigate system, but since my appointments with Dr. Raveendra that I feel like I have the right support, required exams and explanations to kick of the crucial beginning of my first pregnancy.

I moved to this new patient-centred practice in August, after 30 years with my former primary care physician (who didn't "see" patients in any way after March 2020). Beacon Health is fantastic. Emails/phone calls are promptly answered. Dr Raveendran is very attentive and hands-on. Our introductory phone appointment lasted 45 minutes. I then saw her for a physical and further discussion in person. She sent me off for a round of long overdue tests. Then, bowl me over, she emailed me ultrasound results on a Sunday night. I'm very happy to have found Beacon Health.

My god where do I start, this is the best clinic I have ever experienced. I absolutely LOVE my doctor, literally so nice and understanding and really makes me feel like he actually cares about my wellbeing. If there is one good thing that has happened to me the entire year of 2021 its that I changed my family doctor to Dr. Penner-Chea. Adding to that, I really appreciate the the advanced way of communication this clinic uses, how the receptionist emails me and I can get my doctors notes through a portal.

I am in care of Dr. Kennedy, and could not be happier. The receptionists are understandably busy, but they always call back after you leave a message. Dr. Kennedy is knowledgeable, kind, and I never have the impression of being rushed in my visits. I can not recommend Beacon Health enough.

Horrible experience at front desk this morning. I came in for an appointment at 10:15am and was late (my fault but I cannot control how bad or good traffic is). Receptionist checked me in and asked me to wait (which I did), then asked me to come to the Pharmacy to check if my vaccines are ready. When I came back, she said you’re late so we have to reschedule you. I understood that part and was totally okay with that. But why would they check me in, ask me to wait just to tell me it will be rescheduled. That’s not the worst part though. She didn’t fail to inform me that this is your first time being late, next time there will be $40 charge. It just sounds inhumane and unreasonable; I didnt cancel without notice, I did show up. Can anyone always be sure they are gonna be on time 100% with Toronto downtown traffic in the middle of a work day? It felt as if I was under their mercy and getting medical care (which is not free - either govt pays from my tax money or out of my pocket) is getting charity. The whole delivery was a huge disappointment. It could’ve been way better had she shown a bit of empathy and understanding.

Terrible experience with the Receptionist this morning at Beacon Health. As a recent immigrant to Toronto, this was my first ever appointment with a family doctor (after having waited over 4 months) and I don't think I have ever met a clinic receptionist with a lower sense of empathy. My appointment was initially scheduled for 12.45pm - however, just one night before the appointment, they changed it to 11.45am. I cleared my calendar at the last minute to make sure I wouldn't miss it. I was running a few min late because of work and called the clinic 3 times to inform them, but no-one answered nor did they respond to my voicemail. I reached the clinic about 12 min late, and was informed by the Receptionist that the doctor had left. The Receptionist also provided false information that if you are more than "8 min" late, the doctor will not wait for you. When I asked where this '8 min' policy existed in their policies/guidelines, it turns out that number was pulled out of thin air by the Receptionist. Nor do they provide this information to you when they are confirming your appointment. Turns out, they only give you a 15-min time slot at Beacon Health for a check-up (another red flag for anyone thinking of going to this clinic). And of course, when I went to reschedule my appointment - there was no near-future availabilities. I find it bizarre that patients end up waiting months to get an appointment, and then hours to see the doctor when they're at the clinic - whereas at Beacon Health doctors barely wait 5-10 min for their patient. I find it even more bizarre that the Receptionist didn't bother to pick up my calls or call back after I left a message (keep in mind, I was there for 15 min while all this was going on and their phone only rang once AND they have 2 receptionists sitting at the desk). They also had no other patients in the waiting area nor did they make an effort to accommodate me at a later time (contrary to their automated replies to negative reviews). If you're new in Toronto and new to the healthcare system, save yourself the time and effort, and find a clinic where the staff is kinder, more empathetic and honest.