ARC PHARMACY AND CLINIC

Very poor quality service provided. I went in as a walk-in with an appointment and it took forever. The receptionist hurriedly rushed me in to meet with Dr. Sarwa and she did not have the time or the patience to deal with me and kept saying that there are other patients after me when no one was even at the reception area. Totally a waste of time and no professionalism. I am a very patient person and booked a prior appointment for a meet and greet but it was utterly disappointing. I would never recommend this place or go there ever again

Got Dr.Sarwah as the Family Doctor for my family and so far she has been great in terms of discussing medical issues and she also suggests some options in case we want to avoid medication. The receptionist and Pharmacist are excellent too and quite friendly. My only con is the appointments feel a little rushed sometimes with the Doctor being quite busy. Overall, great place so far and hoping to build a good connection for my family with this Doctor.

Really great people here. They are fast and always try to accommodate. Communication is so easy with the doctor and they always follow up with me when lab results come back. It is nice and clean as well so add benefits. Next door is the pharmacy so i don't need to walk far to get medication. Great combination of doctors and pharmacy!!

We are changing the review to 5 stars because Dr. Sarwa is wonderful. We were given an appointment for 10:45 am and at 11:35 am we had to leave before seeing the doctor because we had another appointment for my pregnant wife. I've really given up trying to find one decent clinic that RESPECTS it's patients. It seems like this is all about making money nowadays. Overbook and make your patients wait 45 minutes to one hour. It's really sad.

The Physician Dr. Halka, the Pharmacist Mike (Maged) and the medical assistant Dina are amazing and true professionals in their field. I dont want to fall sick often but visiting them is a pleasure.

The worst clinic, staff and doctor you can ever imagine. Totally unprofessional! Book the appointment then have to wait for 1-2 hours and if you ask they ask you to leave. Stupidity at it's best over there!

If you are looking for a new family doctor, they are truly great here. They are good with kids and listen to your concerns. Dr Hany Halka is the best doctor we’ve ever had. He is very attentive and proactive, especially with our young kids. He also referred both my children to an incredible paediatrician. Whenever my wife needs a blood test for her thyroid, we come here because it is so much faster and easier than visiting a life labs. I love that they also have free parking in an underground lot. The office is new, clean and beautiful looking. Overall we would be very sad if they ever closed or couldn’t take us anymore. When our toddler got her vaccines here, they even gave her a lollipop. Very sweet. Thank you for the service!

Do not go to this clinic if you are pregnant!! Because of the negligence of this clinic i waited 2 weeks for a URGENT blood test (because the doctor wasn't registered in the system - I also NEVER actually received the results from the clinic, i had another doctor in another clinic get them for me), and i MISSED a vital scan because the doctor did not request it in time (i went at 12 weeks and they didn't request until 14 weeks - 13 weeks, 6 days is the cut off to undergo the ultrasound). I didn't get an apology or any kind of empathy for these delays - no thought process at all on how this would impact a patient. The receptionist was embarrassingly rude - i don't know whether to laugh or cry at her professionalism. They do not pick up the phone so i walked over and had to wait in the clinic for 2 hours, 2 days in a row to get answers regarding urgent matters the clinic had delayed. I was told - they just don't pick up the phone, they are busy and i had to deal with it. THEN they tried to make me pay for the consultation again, with the doctor and nurse making me feel guilty for the time they spent with me. I initially agreed to pay, although i adamantly believe that i shouldn't have to pay the same clinic twice about the same thing within a week. Essentially, i am paying for the initial doctors mistakes. Clearly taking advantage of cash paying patients. The doctor left as i was about to pay - while the nurse started being rude about how i was ungrateful for not agreeing to pay the doctor because she had spent time with me. I was explaining the situation, that i respect the doctors time, but that was not the issue - the issue was that no one was following-up with me, requesting the right tests in time, or communicating any of these delays with me. The issue was that i was asked to pay for a repeat consultation that i had already paid for (but the appropriate care wasn't given) - which meant that my health and health of my baby were jeopardised. The nurse constantly spoke over me, didn't let me finish my sentence, then started shouting that she didn't want to speak to me anymore or get involved in this situation (but yet kept talking - but wouldn't let me respond). Terrible patient care. A horrible experience. I was extremely stressed at this situation. I still haven't received the blood test results from this clinic. Strongly urge you find somewhere else. No regard for the patient - especially if you have any serious medical concerns. I don't know the names of staff, but this happened on a Tuesday.