Ancaster Medical Centre

STAY AWAY! The most despicable excuse for a doctors office I’ve ever been to. Never in my lifetime have I ever experienced such unprofessionalism like I have there. To begin, they need to fire their miserable receptionist immediately. How you have someone so unpleasant and rude dealing with families and ill individuals is beyond me. My family and I are patients with Dr. Mazhar and I’ve tried contacting them for over a month to make an appointment for my son and then myself with no luck. I Called during their office hours only to have the phone not answered or be sent to an auto message when they’re suppose to be open and accepting calls. I decided to go in and make an appointment for myself and 2 year old son. The lights were on and the door was open with someone inside so I entered holding my son. The receptionist greeted me with such disgust and attitude which I then asked why and she replied by telling me “because we’re closed” (maybe don’t leave your door unlocked then) either way, the lack of kindness and compassion from someone who works in healthcare was simply unwarranted. How about, “I’m sorry, not my intention” instead. But no, more attitude. I was greeted with such distaste and when confronted about her rude demeanor and why she felt it was okay to treat me so unkindly she threatened to call security as if I was being irate and wild, again, I’m with my 2 year old son. Come on. This girl needs to be booted immediately! Literally mind blown that a doctors office would treat one of their own patients in such a demeaning and heartless way while with their infant son. She clearly was not happy to be working during the holidays and directed her anger towards me. Needless to say, I will be changing family doctors and I strongly suggest staying away from Dr. Mazhars office if that is the type of staff she chooses to hire. I foresee many of her patients leaving as I’m sure I won’t be the only one her receptionist treats unkindly. Also, you’re likely to never get ahold of them anyway, so there’s that.