Aerie Store
4.2/5
★
based on 8 reviews
Contact Aerie Store
| Address : | 3147 Douglas St Space 143, Victoria, BC V8Z 6E3, Canada |
| Phone : | 📞 +88 |
| Website : | https://storelocations.ae.com/ca/bc/victoria/01515-3147-douglas-street.html |
| Categories : | |
| City : | Z |
| Description : | Chain selling trendy casualwear, activewear, intimates & swimwear for young women. |
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Kristyna M on Google
★ ★ ★ ★ ★ First time trying to visit... door was closed with what appeared to be very few ppl in the store but advised that they were “at capacity for the rest of the day” even after stating I only wanted to pick up a gift card and watching a couple customers walk out. :/
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Andrew Downie on Google
★ ★ ★ ★ ★ The store was clean and well stocked. The staff were super friendly and helpful. My daughter got sized for a bra and we got two for her for back to school. Music was really good so i could dance and not look like an awkward dad in the middle of an underwear store.
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Ras Kass on Google
★ ★ ★ ★ ★ I had never shopped at Aerie before but had decided to try ordering a couple of things online- the sizing is quite strange and the items I ordered were very small. A friend told me I could exchange them at this location and I thought that would be a great idea since the thought of sending them back myself sounded very tedious...
I checked the hours and called ahead to ensure I could do a quick exchange when I was done work. I arrived at the store at 5:40pm when it was due to close at 6pm, and because of Covid it seemed like they were trying to shut the doors and get customers out early. I was turned away without even being asked what I needed. I felt very let down since I had called and talked to someone earlier who assured me this would be an easy exchange. I decided to call the store directly and ask if I could still come in to do the exchange since I did not need to touch anything or try anything on- all I wanted was a bigger size... Luckily the assistant manager Lauren answered my call and allowed me to come and exchange the items. I felt bad delaying their early closure but didn't know if I would be able to make it back with enough time to avoid this in the future since I often work till 530.... Lauren helped me with such a cheerful and helpful attitude that it totally made me want to shop there again, and shop online again if this company supports their employees to allow then to give such wonderful customer service. In the challenging times we are all dealing with people like Lauren who can maintain such a positive and helpful outlook are a diamond for any organization and a joy to encounter. I hope they keep her and give her a promotion! Thanks Lauren!
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Kavi Gorana on Google
★ ★ ★ ★ ★ First time visitor - buying undergarments in Canada - amazing experience
Not only is their collection superb, but also their customer service
They're great at what they do!!
I didn't have any idea about my correct size, but their associate Carrie was extremely understanding and polite to help me out even with my different accent (sometimes it gets tough ??)
I've heard they have good return policies, and also that they give some mutual benefits with American Eagle
Sometimes if they don't have product in stock, they will order it for us at home for free, and they also give b'day discount
It is a little pricey, but was just my personal choice to go for good quality when it comes to some clothings, and wasn't disappointed going there!! ?
Thanks Carrie, appreciate you & fellow associates going above and beyond to help me buy the best piece ?
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Jessica Gordon on Google
★ ★ ★ ★ ★ Honestly, I quite like Aerie's stuff. But the store always has the WORST selection compared to online. And you can't see whether a specific store stocks an item on the website.
Online returns can be done in-store (otherwise there is a cost), but if you want to exchange for a different size/colour? Forget it. The store inevitably won't have it. So I'm done with being constantly disappointed.
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Dale Wendy Smith on Google
★ ★ ★ ★ ★ I had a very good Black Friday shopping experience in the Mayfair store. I was greeted at the door by a staff associate who explained the store sales and other pertinent info. All in-store staff were helpful and very professional. There was plenty of stock and all sizes available. The next day I had to make a size exchange on two items. It was the most seamless experience. I left the store feeling very appreciative of this shopping experience. Thank you Aerie!
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Robyn Oliver on Google
★ ★ ★ ★ ★ Great staff that are always kind and welcoming!! I hate bra shopping, but they make it very easy and quick and the 40% off sales always make it feel a bit better too. Thanks for always making me feel welcomed into your store ☺️
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J K on Google
★ ★ ★ ★ ★ I am a mom shopping for a teenager - not easy to do without them present. ??♀️ The young people in this store are professional, friendly and they know their product. Though it's sales, I felt no pressure and valued their expertise - which had me buying more than I intended. Well done. Great experience.
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