York Region Transit Head Office

Name: York Region Transit Head Office
Address: 50 High Tech Rd, Richmond Hill, ON L4B 4N7, Canada, B, Canada

2.7/5 ★ based on 8 reviews

Contact York Region Transit Head Office

Address :	50 High Tech Rd, Richmond Hill, ON L4B 4N7, Canada
Phone :	📞 +97
Website :	http://www.yrt.ca/
Categories :	Corporate office ,
City :	B

50 High Tech Rd, Richmond Hill, ON L4B 4N7, Canada

Best Corporate office in Canada

s	samantha on Google ★ ★ ★ ★ ★ Worst transit system in the world. The busses are usually 25+ minutes behind (even when they have their own lane). I've heard a driver tell a new one to that all drivers know to "never arrive to a stop on time" because it's a long day. Drivers often pull over (with a bus full of passengers) to go and get Tim Hortons. Apparently passengers don't have to get anywhere on time. Customer service is incredibly rude and unhelpful. I've had one agent harass my cell phone at incredibly inappropriate hours to ask about my experience and issues with the transit system.
A	Alicia Koebel on Google ★ ★ ★ ★ ★ Machine at a stop didn't work properly (which I didn't notice cause I was in a rush) when I tapped and they happened to be checking fares at the stop I got off at. I thought there wouldn't be an issue when the guy approached me but suddenly they were telling me at had to pay a price 38 times more than the fare. I'm not disappointed about how the enforcement officers treated the situation, they were actually quite understanding because this was the first time I 'haven't paid for a fare' (never even had a driving offence) and suggested I call the number on the back of the ticket to figure something out. I'm disappointed at the person I talked to over the phone about possibly scheduling an over the phone hearing since I work 4 jobs and am a uni student, I just don't have time to get to the court. They were rude and even said that I'm a spoiled university student and that I should have a higher fine. I know people that work in call centres like this and that is no way to talk to someone that's just trying to get a slightly lower fee.
n	nicole creates on Google ★ ★ ★ ★ ★ Currently writing this review while waiting over 25 minutes for a bus on a 30° summer day. Running late for work! The digital schedule board at the stop now shows the bus isn't coming. Would love for someometo explain this to my employer. This happens at least 2x a week. Awful.
D	Daniel Veremchuck on Google ★ ★ ★ ★ ★ The schedule is always wrong because the bus always ends up being late. Furthermore, I understand saftey is a big priority, but your drivers drive always below the speed limit when the roads are clean ahead which ends up causing everyone on the bus to be late.how does that make sense when we rely on you guys to be on time and get us to where we have to be; fast and efficiently. And, when drivers end up switching shifts, instead of being considerate of the passengers that are on the bus, both drivers will stand for a few minutes just chatting. How can you guys expect to have good reviews when you promise everyone such an incredible bus experience. Absolutely fed up with your service. Unfortunately in my area only YRT is available. Otherwise, I would have never recommended using YRT.
M	Maria Yasnitsky on Google ★ ★ ★ ★ ★ I loved YRT and I take the VIVA blue bus every night from Finch, yesterday at 5:42pm this lady bus driver closed the door on my shoulder and refused to let me on. She let a different lady in right in front of me and we were walking on at the same time. She drove away fast so I couldnt get the number!! Next time I will and will not let this go. The bus was empty so that is not the issue either. The worst part is that she looked straight at me while she did it!! I think that the bus drivers need to be better trained at Customer Service.
S	Syed Rizvi on Google ★ ★ ★ ★ ★ YRT BUS DRIVERS NEED PROPER CUSTOMER SERVICE TRAINING: The southbound bus stop at Elgin St. & Yonge intersection has been covered with 'Not in use' signs & a temporary stop set up further south. At 1:05 am July 17, 2021 I flagged down Bus No.99 & after boarding the driver (Operator 1024) kept arguing that the bus stop was 'back there' & told me to remove the 'not in service' signs. Such drivers need to be given breathalyzer/sobriety tests or kept off the road & taught proper manners talking to customers who fund their salaries
G	Greg B on Google ★ ★ ★ ★ ★ We hired YRT Mobility-on-Request to take my mother to her doctor's appointment. They cancelled on her at the last moment two times leaving her unable to get to the appointment. The driver arrived late for one appointment and spoke in a nasty tone.
G	Gilbert Tong on Google ★ ★ ★ ★ ★ Today my 60 year old mother was trapped in this decade's worst blizzard and was forced to abandon her vehicle at her workplace and resorting to taking local transit. After two buses "not in service" passed her in the snow, a good hearted YRT driver who was also "not in service" pulled over to ask her destination and pick her up out of waist high snow. Through the chaos of the roads, despite cars stalled all over woodbine and clogging both lanes, the driver skillfully maneuvered past a maze of stranded vehicles and after a stop at his bus depot he delivered my mother to 14th and McCowan "just on the way" to his normal assignment. Due to needing to rush to an incoming transfer, my mother did not get his name or bus number, but he was likely a kind older man of Indian or Pakistani heritage with greying hair. Regardless, my family and I would like to express our thanks for the benevolence and skill of this unnamed driver who represents the most excellent qualities of a public servant. In my mother's words: "He saw the cars spilled all over the frozen road, but he just said 'no problem, I'm a bus driver'" and drove through the worst storm in the last 20 years. That's pretty badass. Thank you nameless bus driver! P.S. If you are management reading this, your people deserve the most excellent coffee - they are doing great out there. P.P.S. I originally tried to send this message via your YRT website, but it sucks and doesn't work nearly as well as your drivers.