Violette Boutique

Lovely little shop- great prices and such helpful people. I had no issues with the exchange policy and I loveee the jewelry I have bought there.

Very nice store in Downtown Victoria. My fiancé purchased a couple of necklaces from here and the service was fantastic, great selection and very nice jewelry.

A little slice of sparkly heaven in Victoria. I love this place and the team of amazing & knowledgeable people working there. They have the best selection of jewelry and gifts, and it's a true pleasure to peruse their beautiful displays. The owners are two of the most lovely and helpful women I have ever met, and it's been wonderful getting to know them over the past 10 years. Whether you're looking for a gift for someone special, or looking to treat yourself, Violette is the place to go.

Beautiful space and a wide variety of jewellery options. The staff are extremely knowledgable and kind. Love their own line of necklaces and earrings!

Violette Boutique has long been one of my favourite places to shop here in Victoria; this is my go to place when I want to treat myself or want to find the perfect gift for someone I love. While there are many things I love about this store, the fantastic customer service is at the top of my list. The owner and staff always go above and beyond to help me find what I am looking for - whether I'm shopping for myself or a loved one. The owner has even gone out of her way to special order something for me when they didn't have exactly what I needed in stock. Violette has recently moved locations and their new space is even more beautiful than the last - something that is hard to believe, so you have to see it for yourself! They are in the perfect shopping location, now on Lo Jo where all the best shopping is. I'm sure I could go on and on about all the reasons I love supporting this fantastic local business, but I'll finish by raving about their social media presence! They are very active on different social media platforms, making it easy to find out information in real time. New shipment in from Leah Alexandra? Ohh and aww over Instagram before heading down to the shop. Closing early due to a snow storm? Posted to their insta story so you don't have to head out in a wild Victoria snow storm! Want some inspo on the latest trends? Pop over to their Instagram feed!

Unfortunately the service here has gone downhill. Between myself and my husband purchasing gifts for me we have purchased over 5 Pyrrha pieces at Violette to add to my collection, amongst other items. I previously had one Pyrrha chain repaired by dropping it off at violette, and it was convenient and easy. I went in today with another chain that I had purchased from them, and the sales representative was short with me doubting I had purchased from them, and said that they could not send it to Pyrrha without a receipt. She said I could do it myself. My next Pyrrha and jewelry purchase I will “do it myself” and purchase through the Pyrrha website and eliminate dealing with the rude sales representatives. Edit: This appears to be a one time experience - the owner responded to me incredibly quickly and resolved the issue with lovely customer service, the type that we have normally received from Violette. I am changing my one star review to a 4 star - the owners are lovely, and the jewelry lines they carry are some of my favourite. Thank you for your prompt reply.

On the Saturday of the February long weekend, I went to Violette to return jewelry that I bought the week before, but didn’t fit for an exchange. They were closed early due to the weather. I knew the owner so I contacted her to ask if I could come in to exchange on Sunday or Monday. She told me they will not reopen until Tuesday. Their hours are 11-5 and those are the hours when I work—all weekdays, like most people do. I explained this to her that I won’t be able to go in on weekdays because the store is only open during my work hours. I offered to pay for the item over the phone so that I could have that item set aside for me and then I will just have to bring back the other to return, but she didn’t agree to that either. Even though they decided to close for three consecutive days on the long weekend—unexpectedly— which was not announced on their website nor Google search, I was basically told that they won’t even make a small exception to accommodate my exchange due to their own closure. This shop had been my favorite in Victoria AND I was a regular customer for well over a decade. Over those years I didn’t have to do a return—and especially a return when the owners had decided to close shops early for their own reason. Despite this, Erin told me (not in so many words) that it sucks to be me and they won’t make any exception to their policy! Up until recently, I myself was working in retail, including being a manager in local small business retail, and I would have dealt very different for this situation myself, especially when it was not the fault of the customer who came into the store during business hours, but the store was closed that day plus the next 2 days when the customer can rightly have the exchange done! I shall not shop at this boutique again, even when I always prefer to support local small businesses because of the usually more personable and customer-friendly services. As a follow up on the reply of the owner: Erin NEVER offered to extend the exchange period when she communicated with me. She was adamant that the item must be returned for a change within the 14 days period. She simply told me to contact the store on Tuesday to sort things out as she was unwilling to help me any further.

This is a beautiful shop with so many gorgeous pieces, lovely displays, and the staff are super kind and helpful. Highly recommended!