Victoria Glass

Good guys, very knowledgeable

Great Service, fast response, friendly people.

Requested a quote. They never got back to me.

Horrible service. Received a quote, someone was suppose to come and measure..no show for 2 weeks. Called them back "oh, what's your number I'll call you right back"...no return call. Will not recommend them.

I've used Victoria Glass twice now and each time they were prompt and very friendly. I don't even bother calling other glass companies in town now either because I've found that they also have the best prices. Highly recommended.

Victoria Glass installed a new custom bathroom mirror for us. Came when they said they were going to come (both for measuring and install). Very professional and the end product looks great! Would definitely use them again!

If you visit their location in-person, this group is kind and helpful. They also have great prices and suggestions. I had to buy a replacement crisper shelf, so I ordered a new one. When I brought the shelf home, the size was a bit wrong, so I ordered a new one. The problem for me is that these guys don't answer their phone. I work until 4pm on weekdays, and they close at 4:30, and I don't have a car. A common game of phone tag began: they'd call me with a question when I'm at work so they'd leave a message. At 4, I'd call them back, and no one would answer, so I'd leave a message. A week later, I'd realize they weren't going to call me, so I'd call them two to three times in a row before someone picked up. The shelf only took a few days to be cut, but all this running around has made the process become two months. And I don't think they have voicemail. Over the past two months that I've been trying to get a new shelf, I have left eight messages. Zero have been returned. When I had a rare day off, and I really needed to ask them a question, I called 12 times over the course of an hour, between 8:30 and 9:30 am on a Friday -hardly a time to be too busy to answer. I tried all the different extensions, because I just needed to reach someone, and I had other things to do. Finally, on the ninth dial, someone answered. I gave him my message, and he said that he wasn't in charge of my shelf, but he'd leave a message for the person who was, and that person would call me back "after 11". But nobody ever called me back. Also, their shop doesn't have a sign, so you better know where you're going. I gave up the first time after walking around the entire block. If they can afford a website, I think they can afford to write their name in Sharpie on a piece of printer paper and tape it to the window. I'm not someone who has a lot of spare time, so I don't like it when it's wasted over something so easily fixed. If you have a car, and more time during the day, then you won't have a problem with Victoria Glass. But if you have to take the bus and have a similar work schedule as mine, save yourself the stress.