VCA Canada Pretoria Animal Hospital

Name: VCA Canada Pretoria Animal Hospital
Address: 16 Pretoria Ave, Ottawa, ON K1S 1W7, Canada, S, Canada

4.5/5 ★ based on 8 reviews

Contact VCA Canada Pretoria Animal Hospital

Address :	16 Pretoria Ave, Ottawa, ON K1S 1W7, Canada
Phone :	📞 +88
Website :	https://vcacanada.com/pretoria/
Categories :	Animal hospital , Veterinarian ,
City :	S

16 Pretoria Ave, Ottawa, ON K1S 1W7, Canada

Best Veterinarian in Canada

M	Marjory Bonyun on Google ★ ★ ★ ★ ★ Good place for run-of-the-mill complaints but often don't answer the phone or respond to messages even when urgent. My dog was ill and I finally drove over after several hours (and messages) later and told that Piper needed to be seen but they were too busy. The local emergency pet hospital was full, I called Pretoria back - no answer. It was a different local vet who put me in contact with an emergency vet service where Piper was diagnosed and treated. Icing-on-the cake - Pretoria called the next day concerned about Piper...
D	Deirdre Whitmore on Google ★ ★ ★ ★ ★ Most caring staff from the first phone call. Welcoming, compassionate and caring. Highly recommend this clinic for your precious fur baby.
K	Kyra Hoyte on Google ★ ★ ★ ★ ★ Amazing hospital! Couldnt say anything bad about my experience, not only did they heal my very sick kitten but, they love seeing him and make his experience at the vet amazing. We love our little animals and we want them to be safe and loved, this hospital truly cares about the animals and i couldnt recommend them more! Tubbin thanks you guys a million times! I attached a before and after of Tubbin!
L	Lisa Glutting (lisel_pisel) on Google ★ ★ ★ ★ ★ We‘ve been bringing our newest addition, Murphy here for all of his puppy needs. They actually caught 2 problems for our guy (itchy dirty ears and a UTI) that we may not have noticed otherwise. He’s always treated well, the staff are really friendly & he gets lots of treats. They explain the medications to us, care for after shots and discuss different options with us, as well as leaving my partner and I to discuss our thoughts in private (so you don’t have to say yes right away to treatments/shots/etc.). We’ve seen several vets and techs and have had no concerns with any of them, and they even remember our little guy when we come in. They’re very patient and kind and I’m happy we found them to ease the transition of becoming puppy parents and caring for Murphy!
A	Anne Marie Montpetit on Google ★ ★ ★ ★ ★ Professional and very friendly staff. I have only lived in Ottawa a few months and my puppy has been visiting the Pretoria Animal Hospital for his routine vaccinations. He had a small cut one of his toes I was worried was infective that I didn't notice, as he has been acting normal and running around as his usual self. I called and left a voicemail on a Friday night and received a call on Saturday morning with an appointment time that day. As a precaution I decided to have an x-ray done and luckily there is no infection or break, likely just from trauma playing because he is a little hellion, and told to watch it. I am very impressed with how friendly the staff is and how knowledgable they were, and the entire experience was very positive for my puppy, completely fear free, with lots of treats. I payed about $240 for the appointment with x-ray and am happy with that, but I will not I am a member of their care plan for puppies so his exam fee was covered. Very happy with getting such a quick response when I was worried there could be infection or a break. I will continue to come here with my puppy Mayhem and love the support:)
A	Agnes G on Google ★ ★ ★ ★ ★ I have tried several vets in the city and since I’m very picky most of them didn’t meet my expectations. I’m very happy to have found Pretoria. First and very important is that the staff at reception are ALWAYS friendly and very helpful. The waiting room is clean and never smelly. My favourite vets are Dr. Young and Dr. Peckham - they never “catastrophise” or jump to the worst possible conclusion (a trait I’ve found common in vets which makes me super anxious). They both usually have me laughing for much of the visit despite stressful health conditions. And they’re both willing to answer my endless questions and explain things in detail. I’ve even had staff chat with me on the phone about coping with a new pet illness and her tips and tricks she’ll learned over the years, really calming me down. Something she didn’t need to do and I wasn’t paying for. They’re just good people. Of course, like any vet … it’s expensive, prescription drugs are priced at shocking rates, and the prescription food is sold earnestly, but to me that’s the industry and not an issue specific to any location. It’s also just part of the privilege of owning a pet. This is the place in the city I feel most comfortable bringing my furry family.
B	Blaine Walsh on Google ★ ★ ★ ★ ★ We’ve been going to this vet since we got our dog 12 years ago but over the last few years the service has been terrible. They are very expensive and NOT helpful at all. Today was the final straw and we will never go back here again. Our dog needs his annual flea tick and heartworm pills for the season and despite being customers for 12 years they can’t find an appointment for us until august but won’t give us the prescription without the vet seeing us…. For nothing I might add…. Every time we’ve brought him in for this all they did was weigh him. Their suggestion was ‘maybe you can find an appointment somewhere else’. Gee, thanks for the assistance after spending thousands of dollars here over the years. I get they’re busy, but really? So we are stuck with no tick pills… so I guess we don’t let the dog out of the house. I can guarantee we will never return to this clinic ever again and try to stay away from the VCA clinics in general. They don’t care about your animals… they just care about your money. I couldn’t give less than 1 star or I would have.
H	Hanna Kopo on Google ★ ★ ★ ★ ★ I love this place!! I've been going with my kitty for years and just took my new puppy there. She's a very nervous dog and they were amazing. They made her feel so comfortable and won her over with cheese wiz. She had a gland expression and barely flinched because of the care and attention they put into making her first experience a good one. Thank you so much!!!