Urgent Pet Care - St. Albert

Showed up with my dog who was in an emergency situation. all lights were off and door was locked when both google and their website indicated that they were open. Unacceptable when they are the only emergency vet in St. Albert that are supposed to be “open late”.

Amazing clinic! Everyone on staff is incredibly kind, efficient and friendly. They even called a couple days after my kitten's visit to check in on how he was doing. The vet (forget his name) was very knowledgable and eased my worries by putting everything in easy to understand terminology. I recommend this clinic to anyone with a pet!

Ironically my gf and I have both taken our dogs here for the same emergency (fairly large gashes) Both times they were super accommodating, got stitches done right away, and took very good care of our babies. If you are in a pinch and need after hours care this is a great place to go!

Don’t go to Urgent Care Vets in St. Albert! Just had the craziest emergency vet visit ever. The vet didn’t wear gloves, didn’t pet, talk to or acknowledge Tucker (my dog)in anyway, and had me act as his assistant during treatment. Honestly thought I was being Punked at one point. Poor Tucker suddenly started bleeding from one of his ears today, like ALOT, we had our own mini horror show going on every time he shook his head. I think it possible he had a cyst or similar that burst or detached, cause yucky things came out when he shook his head too. Long, gross story short, his vet couldn’t see him and I couldn’t leave him like he was so I took a recommendation from a different vet to try St. Albert urgent Care. The ”vet” with no gloves on proceeded to clean Tucks ear with nothing but lots of paper towel. When blood dripped on the floor, he tossed me the paper towel roll to clean it up!?!? He didn’t take him anywhere to treat him just a roll of paper towel on the floor by me. In the end he could make no diagnosis other than Tucker is bleeding from inside his ear not his outside. (Yep I know). He gave him a syringe of stuff to help stop the bleeding then had me assist with holding the now blood covered ear to keep the meds in, while he watched me do it for 15min. By which time I was covered in blood, when asked how I could clean up he put some hydrogen peroxide on a paper towel and handed it to me to wipe up with!?!? It was so nuts!!! And cost $178!!

I called in about my dog passing a foreign object. The receptionist assisted promptly, gathering information which she quickly relayed to a nearby tech. (Wish I could recall both of their names!) Within seconds the tech picked up with warmth and concern. She fully assisted with asking details about my dog’s condition, breed, and actively listened to my observations to assess if she required urgent care. Obviously feeling like a shameful dog mom for not knowing my pup ate something she shouldn’t have. I didn’t feel a sense of judgement or condescension even once. She answered every question I had and let me know upfront what they would do if I brought her in and the costs associated if I needed to without having to ask. Additionally, she sought advice from the vet who also advised to keep on watch but not panic. Lastly, she asked where I was located providing the name and address of the nearest 24hr emergency clinic for care if any signs should appear. Thankfully, I did not have to rush my pup in and was not pressured to. Still on watch, but impressed by their response! Review worthy when 3 people are quick to assess and provide advice selflessly. It provides insight that their hearts are invested in the well-being of your animal. Thank you for the positive experience!

Terrible, terrible experience. I arrived at 10pm when their website says they are open until 11pm. I called the clinic in advance after my dog ate chocolate and I didn’t get an answer - the voicemail said they are open until 11pm and that if they weren’t answering then they are busy with other patients. We rushed to the vet and the clinic was closed. The lights were off, the parking lot was empty. This is unacceptable when this is the only listed late night emergency vet in all of St. Albert - this wasted precious time during a potentially critical situation. Would recommend not even wasting your time with this useless place - you’re better off driving to Sherwood park or the south side of Edmonton rather than wasting your time with this place.

The two staff that were on last night were great. I brought my pup in who just had a spill down some stairs and hurt his paw. It was evident to me as soon as I walked in that the urgent care staff’s first and only priority was the animal care. Chubbs is doing great thanks to Urgent Care!

My 17 year old cat, Rosco, was not doing well and I made the necessary but difficult decision to have him put down on Saturday morning. On Friday evening, however, things quickly went downhill; he appeared to be choking and started gasping for air. It was 22:30 and I called Urgent Pet Care, desperate to bring him in. They told me that I couldn’t as they weren’t taking anymore clients. I asked again as Rosco was clearly suffering but I was directed to the next closest emergency vet clinic, which is located in Sherwood Park…over 20 minutes away. The receptionist was not rude and she sounded sincerely sorry for what we were going through. I don’t blame her at all for what happened to Rosco in the last moments of his life. Despite Urgent Care being a five minute drive from my house, I bundled Rosco up and left for Sherwood Park, unprepared for the heartbreak I was about to experience. I will never get the sound of his cries out of my head. I won’t ever forget the look on his face as he gasped for air, writhing around on the seat next to me and then in my lap as I tried to calm him. I hate that after 17 years of being one of my best friends, all I can think about is his suffering in the last few minutes of his life. He looked at me as if to beg, “Please do something!” This could have happened on a night when Urgent Care wasn’t open. I could have be living somewhere hours from the closest animal emergency centre. But it didn’t and I don’t. Urgent Care was open and I was less than five minutes away. I don’t expect that people should have to stay long after their prescribed shifts, but in the case of a companion animal’s welfare, I would have hoped they might have. The staff at the Sherwood Park emergency vet clinic were wonderful; they took immediate action and Rosco didn’t suffer much longer. I didn’t intend on writing this, but once I read multiple negative reviews, I felt like adding another might just help to bring about some change. Veterinarians are spread thin and the expectations being placed on them are greater than ever before. But…if you aren’t going to do what you say, maybe you shouldn’t do it at all. I don’t know how Urgent Care is structured but based on my own horrific experience and reading the sad stories of others, something is broken. If your pet is in need of emergent care, don’t waste their time and go directly to Sherwood Park. RIP Rosco