Turnbull Diagnostic Imaging

Staff seem to be quite unprofessional and unaccomodating, paid 10$ for a terrible printed photo, not even on photo paper. Would rather drive to Toronto than ever ever come back. Had a dating ultrasound and actually had the technician say "so you don't know the date of your last period?" With a judgemental tone-like it mattered at this point. I recommend any other clinic, drive out of town if you have to. If I was the owner I would have my staff go through a customer service course .

Great and friendly staff! I can only imagine how difficult the current health situation is making things for any medical clinic but the technicians here were nothing short of wonderful. They followed the covid guidelines as well which is awesome. If any of the staff here read this I just want to say thank you again! Everyone I interacted with here was so nice.

Have been Many times over the years , but today's visit was horrible the tech did not introduce herself pushed really hard on my pregnant belly bruising me badly and never once showed me a picture of my baby like I have gotten to see each time before , the tech gave no conversation and seemed like she had better things to do , only three stars as I normally have a wonderful experience

If I could give this a negative star I would. I have never been dealt with so unprofessionally and ignorantly by an individual who is representing a company dealing with sick, upset and quite often frightened people. The complete lack of any sort of people skill the receptionist answering your phone and REPRESENTING your company as the first point of contact is absolutely disgusting! Calling to make an appointment for a service you are supply to a vulnerable population, should not be ignorance from the start of the conversation, through-out the conversation and ending the conversation where your receptionist didn't even actually confirm whether or not an appointment was made. I think so ... but I have no idea and now, I don't believe your services are wanted. If your receptionist is this hostile, how can anyone trust their health in your hands through the tests you perform? When I asked if there was an office manger of supervisor I could speak to, her response was 'yep I will have her call you". I asked for her name and she said "I'm not giving you my name". I asked how I would be able to tell the supervisor who I spoke to? Her response was she would tell the supervisor when she asked the supervisor to call me. Guessing from the reviews, either you have a habit of hiring ignorant receptionists, or her name is 'Jane". She then hung up the phone. So again, is there an appointment, is anyone really going to call? I believe part of your funding is through transfer payments by the Ontario government? Perhaps I am wrong, but as one professional to another, I think you should perhaps rethink how you want your company represented because I believe this kind of treatment to the public is not worthy of the public funding, even if it is in part. Completely disgusted!

I was to Turnbull imaging a couple months ago for X-rays and the radiologist or tech was extremely friendly, the area was very clean as well. I had to call back today to have files transferred to my family doctor and had an extremely unpleasant experience with the receptionist by the name of “Jane”.It’s very unfortunate that one staff member can create such a negative view of a business. She was rude and lacking professionalism from the very beginning, telling me she didn’t have time for me, very unhelpful, and going as far as hanging up on me twice. I still have no idea if my files will be transferred to my doctor. Very disappointed.

Dealt with a rude and unprofessional ultrasound technician. I tried to explain my situation about the masking (which I still wore one) and had the audacity to make me where another one. I explained my situation and she either chose to be ignorant or she can't handle that when she says she's responsible for the health and well being that it means a whole lot more than COVID. I told her to stop and continued to be verbally abusive until she didn't want to do my ultrasound. Never felt degraded as a human being and frankly she should not be dealing with the public.

Attended this morning for an X-ray. The staff were polite and friendly as well as being very efficient and professional. Highly recommend this business.

Having to pay 10$ each visit for 4 awful photos on printer not photo paper is honestly so upsetting. Especially when I see photos other people have from other clinics that they get for free. On actual photo paper. But during a pandemic where they won’t allow partners to come in, you think they would prioritize better quality photos OR provide them cheaper OR provide one free one. Your one technician is AWFUL. She asked if it was my first pregnancy, and I said yes, because my last one had to be terminated and I didn’t want to discuss it. She then argued saying that it was my second not my first. Why does it matter to an ultrasound technician? She shook my belly very hard to “try and move my baby” which I understand that she was trying to get good photos, but I could have walked around the room a little to accomplish it. I was not happy with her aggressively shaking my belly while trying to hold my bladder in. She makes me incredibly uncomfortable everytime I see her. I try to go in on times I don’t think she’d be there. She’s an older lady, she never tells me her name. Also she asked me to put a mask over my N95 mask which made me chuckle, to then come in next month for an ultrasound with a fabric mask and apparently that was fine. Then your one receptionist also booked me an appointment but then told me the wrong date- even though she wrote it down for me. It meant that I missed my appointment! So unorganized and upsetting experiences everytime. Next time I need an ultrasound for my baby I’m going to ask if I can be referred elsewhere. I suggest most people do the same.