Tim Hortons
3.4/5
★
based on 8 reviews
Contact Tim Hortons
| Address : | 7380 Market Crossing, Burnaby, BC V5J 3H6, Canada |
| Phone : | 📞 + |
| Categories : | |
| City : | J |
| Description : | Canadian chain selling signature premium-blend coffee, plus light fare like pastries & panini. |
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Aman Akalirai on Google
★ ★ ★ ★ ★ Literally the worst Tim Hortons around! There was an Indian male taking the orders today at 2:59 pm on Wednesday, March 23rd and he sounded so lazy and uninterested while taking my order. This particular restaurant needs better customer service!
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Ms. C Anne H on Google
★ ★ ★ ★ ★ Customer service was lacking. Dined in for lunch , got coffees with our meal. We ate first before having our coffee, which was so disgusting we couldn't even drink it. There was so much cream and sugar. When we asked if we could have replacements, we were questioned why we didn't bring up sooner and got the run around like it was totally putting them out of their way.
You make coffee every "20 minutes" how much do you really waste, you can make us 2 new cups of coffee???
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Amanda Leah on Google
★ ★ ★ ★ ★ I just experienced the WORST customer service a day would like either the manager or the owner to contact me. I went through the drive through, the two drive through severs could not process our order. We left without any of the food after waiting 10 minutes in the line up. I called 3 times. First time I kindly asked for the manager and told them I just went through the drive through and wanted to talk to the manager about what just happened. He manager wasn't in so I asked them for their names, they didn't say anything and just hung up. I called again, The second time they didn't say hi and left me just waiting, finally someone said hi and then hung up. This third and last time, they just hung up. I would like to have this behavior addressed. I have been going to this Tim Hortons for over 2 years and feel that a customer should NEVER go through an experience like this.
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Ryan Le Roux on Google
★ ★ ★ ★ ★ I used to love this location, but recently something has changed. The coffee tastes watered down, tasteless and makes me want to travel further to a different location. I do love Tim Hortons, but the consistency is lacking now and maybe they just had a change of management?
Either way, after multiple chances, it's just changed for the worse.
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Derek Benzies on Google
★ ★ ★ ★ ★ two stars only because the food is still good, but the drive through shouldn't take any longer at 10 minutes not 45 minutes, all I want in the morning is my coffee. so today I went into them and a lot of staff running back and forth not knowing what there doing and making mistakes all the time , like other day i order the ham and cheese melt and I get a sandwich instead ??. its not that hard read the order .
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Abhay Dhir on Google
★ ★ ★ ★ ★ Busy location, Always under staffed. A mess throughout the store and rude employees. I think franchise owners start pinching pennies and ruin the experience for everyone. Just a big disappointment.
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Dav B on Google
★ ★ ★ ★ ★ Have to say the lady at the walk in counter was exceptional customer service today. Most definitely the best experience from that Tim’s bottoms ever. Need more ladies like that as most are crummy I have experienced before.
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Lisa Nguyen on Google
★ ★ ★ ★ ★ Morning drive thru crew is a lot better than their afternoon crew. Ice cap tastes fine but their coffee is hit or miss — today was a miss. The broccoli cheddar soup I got is coagulated and not soupy at all…plus they forgot the utensils so I didn’t have a spoon or knife to butter my bread. At least they remembered the straw. Drive thru person working between 2-6pm is either rude or unresponsive. I asked if they could throw out an empty timmys cup but he flat out said no. Understandable because of covid, but at least have a garbage bin at the end of the drive thru? There is litter all around the drive thru area.
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