The Social Pup Dog daycare, boarding & grooming

The Social pup provides awesome services. Everything you could need all under one roof. The owner and staff always have your dogs well being in mind. They are transparent, hard working, dedicated and kind people who make me feel comforted leaving my dog in their care for grooming and daycare services. Not to mention the cutest storefront and awesome local products. Thanks Leanne and the Social Pup crew for making this Marvel’s favourite place to be!

I have a 2 year old gsd. I reserved 8 nights at the Social Pup for the end of august a month ahead. We were told he will need to come in for a meet and greet and they will let us know if they can board him. We did and we were told he can be boarded and everything was confirmed. I decided to take my dog back in for daycare just so he can get used to the place. When we went to pick him up after daycare we were told he is doing fine but not sure how he’ll be with their 2 dominate dogs. No other complaints. 2 days later (week before our boarding date) they called us and told us they can no longer accommodate him as they feel the place is too small for him as he is a bigger dog and how he felt uncomfortable with other dogs sniffing him and he barked at them. His size was known when they met him at the meet and greet but it was not a concern that was brought up. Which I understand but this was not the case at the meet and greet which was 3 hours long. I’ve tried many other boarding places and they are booked so we have decided to cancel our trip. The employees are very kind and the place is very clean. The two days I took my dog for daycare I was happy with and they do give you access to their cameras as well which is a plus. I can’t really comment on their boarding and other services as I have no experience. But it’s unprofessional of them to let us know only a week before knowing it’s hard to find another place in a short amount of time.

I am very disappointed with this groomer. two times now I have been cancelled on due to Rob not wanting to groom my 11lbs cockapoo because she's too nervous. I thought this was a professional establishment, ridiculous.

A shout out to Leanne and her team for their dedication and care! My dog and I have been using her daycare services since 2019 and can vouch for being an excellent dog daycare provider all along. Starting daycare as an senior dog was a big change for Smoggie. Leanne and her team did their best to manage this transition and gave me pointers on how to work on her anxiety when at home. Smoggie loves her time at daycare! They strive to provide education and the best customer service to pet parents. They have always been caring, accommodating and welcoming to us!

My pup and I attended Obedience Training Level 1. We both learned so much and our trainer Kaylee White was amazing. Kaylee also fit my dog with a proper harness and our walks instantly improved! No more pulling!! We can't wait to sign up for Level 2 Obedience. The entire staff is lovely and very knowledgeable, and the little boutique at the front of the store is irresistible. I highly recommend The Social Pup.

I'll do my best to give a fair and reasonable review. I'm not working for a competitor... and also not an angry customer, just sharing my experience and disappointment in the last 6-8months that I think most people should hear and read before deciding to bring their to daycare / boarding at Social Pup. From the onset of when we first brought our puppy (Large breed Golden Retriever) to Social Pup - we were extremely happy and excited to finally find our forever boarding/daycare/grooming home for our pup. They were excited and did welcome him with open arms when he was 3 mo! He was a small golden pup! Got along quite well with all the employees and dogs there as well. Unfortunately, as our dog matured, he's been starting to get a little excited when he gets the opportunity to play and socialize with other dogs but absolutely no signs of aggression (just a friendly golden that wanted to play). I totally understand that he has to be in timeouts from being overly excited (and anxious) and sometimes not as well mannered as the other dogs - but I always thought social pup employees would put a bit of effort in comforting our dog and slowly allow him to participate and engage with the other pups. All we really wanted was patience, and really helping and supporting his anxiety through his excitement and helping him enjoy the experience. We saw none of it. I understand he will be in timeouts, but I think giving opportunities, and really taking some step by step actions to help him socialize (given owners are not allowed in that area), would have been much appreciated. What drew us over the edge in disappointment really came from the employees reaction when they saw our dog come through the front door. As opposed to welcoming him, we heard some of the employees say "oh… look who it is…. great…" (in an obvious sarcastic voice, that was not meant for us to hear). This crushed us, and didn’t feel as inclusive, as we had originally thought. This is what drove us to write this review. We've been loyal customers, one that has been there at the beginning of the pandemic, and trusted the facilities since our dog was 3mo (he's now 1.5 years)… But really disappointed as we really wanted to love this place…we even bought 20 passes from them, but didn't end up using it (They did refund us the balance)… Best of luck to this facility, as I do wish them well. Just disappointed with how things ended up.

We have a Labrador Retriever who has been coming to The Social Pup Daycare since we got him and we are consistently grateful for the love and attention he receives every visit. They have helped him with his socialization, walking manners and overall behaviour. They have created a safe space for dogs of all sizes to interact and enjoy themselves which gives us peace of mind when we have to leave him for a few hours. Rocky is a VERY energetic dog who requires a lot of exercise and attention and he always gets that from them, so much so that when he comes home he is so tired he sleeps on his bed for the night which gives us all a quiet evening :-) We have used their boarding and grooming services as well, and have been just as happy with both. Try them out - you won't be disappointed!!

We started bring our cockapoo puppy here about 3 weeks ago and SHE LOVES IT. She comes home everyday totally wiped from all the playing with the other pups. The staff is great. They are all so nice and very knowledgeable. Leanne is great and always remembers small details of things that we talk about and I appreciate that a lot as I know she deals with all of the owners and takes care of lots of pups everyday. I have no doubt that our puppy has a great time and is safe when I leave her in the hands of the Social Pup. We are so happy we found the Social Pup.