The North Face

Name: The North Face
Address: 32-4314 Main St, Whistler, BC V8E 1A8, Canada, E, Canada

3.9/5 ★ based on 8 reviews

Contact The North Face

Address :	32-4314 Main St, Whistler, BC V8E 1A8, Canada
Phone :	📞 +987
Website :	http://www.whistlerblackcomb.com/the-village/shopping/valley-stores/the-north-face
Categories :	Sportswear store ,
City :	E

32-4314 Main St, Whistler, BC V8E 1A8, Canada

Best Sportswear store in Canada

S	Sarika “Demiany” Frey on Google ★ ★ ★ ★ ★ Disinterested staff who left the security tag on my jacket on. I live 2 1/2 hours away and I offered to mail it back for removal. Was told they don’t do mail ins.. whaaat?? This is clearly their fault. Only suggestion was to go to nordstroms to try and get them to take it off. Honestly. Emma the manager didn’t even come to the phone. Will never shop here again.
A	Aurora “Aurorac” Carson on Google ★ ★ ★ ★ ★ BEST RETAIL SERVICE I HAVE EVER EXPERIENCED IN MY LIFE. I have worked in retail for 3 years and I have to say these staff members deal with insane customers in such a calm matter. I could never. I recommend going and even giving a tip.
C	Charles Brodeur on Google ★ ★ ★ ★ ★ I’m leaving this review because the manager upset me yesterday when I was about to purchase some items. I ended up not buying the product because of his attitude. There are lots of stores selling North Face and we have choices. I ended up ordering the same products online from Sporting Life for 30% off. Go figure.
Q	Quinn Ross on Google ★ ★ ★ ★ ★ I love the The North Face brand. It’s one of my faves. I was wearing it when I wandered into the Whistler store. The store was very quiet when I was in. About 5 customers and my family. When I entered I was greeted by… no one. The 4 staff were occopied. 1 with a customer and 3 leaning on a door jamb behind the empty counter engaged in personal conversations. I was pulling sizes in front of them for about 5 minutes with no assistance. After I had pulled a few things I had to ask for a change room and a place to stack my purchases. I then walked to the jackets and technical pants section. High price point. No one was available to help as now all 4 were engaged behind the counter chatting. I spent about $250 and would likely have doubled or tripled that had I (or my family who were also shopping) had ANY assistance. When I checked out, my purchases were dumped unfolded in a bag. After I checked out I suggested to the gathered staff that their current approach to customer service leaves a little to be desired and why. I was met with silent stares and in one instance a dirty look. North Face Whistler is either not training their staff at all well or they are taking the market for granted. Either way it was a real disappointment by a brand I otherwise consider myself an ambassador for. The North Face Whistler
N	Nathania B (Thani) on Google ★ ★ ★ ★ ★ Great experience at this store. Staff were friendly and helpful, I was asked if I needed assistance within a min or two of entering, and was helped the entire time I was in the store. Love the products. Would definitely shop here again.
M	Michael Gibbons on Google ★ ★ ★ ★ ★ Got to the store today at 5:55pm wanting to quickly check if they had a trail runner in stock. The door was locked, and when I knocked I was told by the guy that they couldn’t help me and to come back the next day at 10am. Sorry guys, but I’ll be skiing then, all I needed was five minutes, and you’ve definitely lost a sale.
M	Max Burridge on Google ★ ★ ★ ★ ★ We had Millie helping us around the store, she was delightful and made the shopping experience a lot of fun. Great customer service throughout the whole store. And of course, north face so you know it's good quality products
O	Olivia on Google ★ ★ ★ ★ ★ I had such a great experience at this store! I came to Whistler on a whim for a ski trip, and completely forgot to pack goggles, mittens, etc. A very lovely girl (I think her name was Alyssa) hooked me up with all the sick gear. Her colleague was also extremely welcoming (brunette girl, I think her name started with an M?) and made me feel welcomed on my first day here. Overall, 10/10 experience.