The Cabinet Connection
4.3/5
★
based on 8 reviews
Contact The Cabinet Connection
| Address : | 1523 Laperriere Ave #4, Ottawa, ON K1Z 7T1, Canada |
| Phone : | 📞 +79999 |
| Website : | http://www.thecabinetconnection.ca/ |
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| City : | Z |
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Kevin Whalen on Google
★ ★ ★ ★ ★ A hidden gem. Steve has done a couple of jobs for me over the years and does top notch work. From an irregular sized island solution to a custom wine/bar in a small nook. Some imagination on top of great design was helpful and a great price to boot. I highly recommend.
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Brittney Perkins on Google
★ ★ ★ ★ ★ Didn't send us what we ordered. Measurements were off by inches! Didn't match what was sent to them. Had to wait weeks for re-delivery. Very poor communication. NO apology. Designer didn't get back to us or was never in the office. Very poor service, would not recommend. Very poor communication from them.
It is under a different name. I shouldn't have to make an online complaint for something to be done. You know there were mistakes and something should have be done then. Where is the WOW service?
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K Noseworthy on Google
★ ★ ★ ★ ★ We had an amazing experience designing our new kitchen with Steve. He transformed our dark gloomy seventies kitchen into a bright beautiful modern one. He was so patient with our ever-changing demands and had no problems creating new designs to suit our needs. We have so much storage room and functional space with wonderful features such as the swing out garbage can, soft close drawers and the best lazy Susan I have ever seen!
Steve was able to make a huge daunting project so much more manageable and enjoyable. I would definitely recommend The Cabinet Connection!
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Amaan Bashir on Google
★ ★ ★ ★ ★ Countless delays, revocation of a promised refund, terrible management - that summarizes my experience with TCC.
TCC took 12 months to finish a relatively simple kitchen that was due to take 2 months. All along the way, there were numerous errors with ordering and delivering completely incorrect products, issues with scheduling, and some issues with installation. Some of the same errors were repeated multiple times. Granted, 3 months of delay were due to COVID; however, it still took 7 attempts to get it right, each time accompanied with a "commitment" to fix the issue for the next time. We ordered in October 2019 for a Dec 2019 install. They finally completed the project on October 30 2020.
Aside from the owners, you'll meet some of the nicest front-line crew at TCC. I don't have any qualms with their politeness or desire to do a good job. The issue is that there is a level of incompetence right from the top, with owners Carlos Craston and Steve Corbell. They even recognized issues in January 2020 and offered compensation for my troubles, only to reverse that position, withdraw their offer for compensation, and suggest that *they* should be compensated for needing to reorder parts (due to their own errors). Their own deliverers and installers felt the need to apologize to us repeatedly for what we were going through, ultimately showing more remorse than we saw from the owners.
The cabinets they provide are beautiful. The service, specifically their follow-through, is terrible. Do yourself a favour and order your cabinets from another provider. There are other companies in Ottawa that will provide the same product. TCC was the sole reason why the completion of our reno was delayed.
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marufur rahman on Google
★ ★ ★ ★ ★ Great!!! Sara is the best kitchen consultant there is! She is attentive, flexible, hard working, patient (I am running out of adjective s here as you can see) and most importantly will go above and beyond to fulfill customers desire. Absolutely happy with the service!!
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Valerie Taylor on Google
★ ★ ★ ★ ★ We personally had terrible experience.
We chose this company based on good reviews, paid extra for a “professional “ designer, in order to avoid any measurement mistakes , and to have warranty on it.
unfortunately most of the kitchen has mistakes in sizing, it looks like something put together from scraps rather then a designed kitchen. Not to mention the delays, we had to celebrate xmas without a working kitchen.
There were handles missing which we didn’t receive, and had to purchase separately, under cabinet lights that don’t fit at all and laying loosely, etc... and it’s been two years!! We have been emailing them (way before covid time) and at first they kept postponing the date to come and fix what is possible to fix (they did come and made a long list of things that are missing and could be fixed after installation) but after a few months they just stopped answering, and of course didn’t come on the date they said they would. We are very disappointed.
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Tony Botelho on Google
★ ★ ★ ★ ★ They installed my kitchen trough EQ. Poor quality and design. You could see all the holes from the nails and the L brackets on the drawers. The baseboards are already coming off the corners on my island. Only used glue and other discrepancies.
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Rosanna Jager on Google
★ ★ ★ ★ ★ Steve took our very dated small galley kitchen and transformed it into a super functional amazing workplace. Every square inch of space was incorporated into the design and we are thoroughly pleased with the results. Can't recommend this talent enough!
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