The Bike Doctor

OH MY GOODNESS! Someone tried to steal my bike another night and took the bolt away which was holding the stem, the handle and front tire. I contacted Bike Doctor if they had a replacement for it since I got my bike from them. After Kyle responded my email, I brought my bike into the shop. He found a replacement and put everything back together right away and he didn't even charge me at all! I was so sad with what happened to my bike. However, Kyle made me extremely happy by his excellent customer service and kindness.

I needed a 10 mins adjustment. All the other bike shops said that I needed to get an appointment and they were all fully booked for 2 weeks. A very cute lady on the phone offered me stop by and they could give it a look. And another beautiful lady fixed my bike in 10 mins. They didn’t charge me anything even though I tried to tip at least, they didn’t even accept that either. Really good humans work for this shop. Thank you.

New to Vancouver and was looking for a bike shop to serve all my bike needs and found the Bike Doctor had great reviews, and seemed to be one of the best in the city. Came in for a small bike repair on the rear wheel ( replacing some spokes and truing the bike wheel. Was told that it will be ready the next day by 3pm, even stated on the receipt. I came by the next day at 5:30pm to find the bike hadn't been worked on and that there was a miscommunication internally. I didn't receive any call about a delay. Was told to come back the next day and the bike ended up being ready then. However, I was looking for a discount, as I spent one hour round trip coming to pick up the bike that wasn't ready the day before. However, was told that only the manager could do that, essentially asking me to do another 1 hour round trip to come in when the manager is there. Was totally okay about the internal miscommunication as mistakes happen but thought the bike store would compensate as a respect for a customers time as well. Thought this shop was worth the distance from my place but will now look for another bike shop in the city for my future needs.

The guys at Bike Dr. were great. Super passionate and knowledgeable staff who helped find my fiance a gravel bike that is perfect for her. We went to many bike shops and she rode 5 bikes. These guys had one the best selection of bikes, and the ability to find a bike that fit very nicely and was right on our price point. She is super stoked on her felt broam! Thanks Bike Dr.

Nightmare experience. My wife bought a brand new cruiser bike from this shop last summer. The bike was kept in a safe location at our home and ridden only a dozen or so times. The bike sold to us ended up having the front wheel detach completely while my wife was riding it. This was a bolted on wheel and not a quick release. My wife had a bad fall and sustained a concussion which had her out of work for weeks. Fortunately it wasn’t on a busy road or else the accident may have been deadly. We visited Bike Doctor with the bike after the accident. We were met with accusations that we must have left the bike somewhere where thieves may have tampered with the wheel, etc. When we explained that the bike was kept safely stored we got blank stares from the staff. They said they’d take the bike in for inspection to see if there was a fault on their end. My wife and I were understandably emotional and shaken after the accident. The staff interacted with us mechanically and without any empathy, not even offering any condolences for the horrendous accident. After they took our bike in, we get a call back a few days later saying they’ve completed an inspection and they can’t find any evidence that the fault came on their end. Again, no sympathy or empathy towards our situation. They quoted a few hundred dollars to get the bent fork replaced and I told them they can keep the bike. I don’t trust this place and don’t want any products they’ve laid their hands on. I’ve been cycling for years and seen my share of falls and minor accidents but I have NEVER seen a front wheel detach from a moving bicycle. This was a terrifying and traumatic experience for my wife and I. Maybe the fault was not truly on their end but at the very least a professional business should train their staff to have courtesy and warmth. Hard times are no excuse for accusatory and cold behaviour to your customers. I will never visit this bike shop again.

Outstanding service and knowledge! The staff at Bike Doctor really took the time to help me get the perfect bike for my life and price point. I could not be happier. I never felt pressured, they encouraged me to do long test rides and really get a feel for the bikes. I came and went several times and they remembered me each time and picked up right where we left off. Super friendly, super knowledgeable and patient. I would highly recommend to anyone!

I recently purchased a bike from here and received such wonderful service from both the sales staff and mechanics. Alistair in sales helped me find the perfect size and bike model for my needs. A few weeks after the purchase, I brought my bike into service to get something adjusted, and Ellie in service helped me right away. She did not charge me for the quick adjustment, and the bike was better than when I bought it! I certainly recommend this bike shop to anyone. Friendly and highly knowledgeable people here.

This is the bike shop to go to. Each time I show up they take make me feel wanted and listened to. Very knowledgeable staff, and great selection of products. The mechanics there are very helpful, and were able to explain what to expect with my bike service. I really appreciate that they were upfront about what servicing was needed without ripping me off. I was prepared to spend much more money, but they showed how replacing one part would make everything run like new. Thanks bike doctor!