TForce Logistics - Ottawa ON

Never received my package - the tracking status just says "delivery attempted - no access" and then they shipped it back to the company I ordered from after one attempt without contacting me at all. I have NEVER had issues with deliveries from dozens of couriers, but for some reason these guys couldn't figure it out. I understand why they have so many 1 star ratings. What a disappointment.

I ordered size 15 Timberland boots and they used this company. I didnt even receive an email notification that they were on their way I had to check the order status out of curiosity to see when it would arrive. When they delivered it was nowhere to be found they just left in the lobby on the floor. They could have brought to my apartment door since I live on the first floor. They only gave me a picture that it was delivered because I asked for it. Honestly its very unlikely that someone from my building stole it, there are only 5 floors of which people live and im the tallest. I am 6'8 who wears size 15 boots so its very unlikely it was someone from my building. I think there is a very good chance the driver set it on the floor to take the picture as proof of delivery and took it. When I called them they told me to call the company to see what they can do. Even Purolator has better delivery service, intelcom has betterment service. When i heard the name of this company I searched and found nothing but bad ratings, of course my package is gone. If you can't provide good service then please dont deliver packages anymore. People lose there hard earned money and it's not right. I would to give a negative zero.if I could.

I wish I could give this service a 0 star rating out of 5. Please do not contract Tforce Logistics as a carrrier if you are a retailer. I purchased items with the Bay and some were supposed to be delivered by Tforce Logistics. Tforce Logistics either delivered the package to the wrong address or did not deliver the package at all. The proof of delivery that Tforce Logistics gave me was a picture of the package on an unmarked doorstep. The doorstep in the photo was not mine. I looked around my neighbourhood and none of the doorsteps matched the one in the photo. I have purchased goods online for more than a decade and Tforce Logistics was the only delivery service that failed to deliver a package to the right address. As the address for delivery is not a difficult one to locate, I am not sure that the carrier even tried to deliver the package. TForce Logistics did reply to my calls and emails regarding the issue. However, I do not think Tforce Logistics expended any effort in finding the package. There were no updates from Tforce Logistics after the initial emails. FYI to the potential customers or customers who are having issues with their Tforce Logistics delivery, their service helpline is not open 24/7. It is open from Monday to Friday only. I ultimately had to receive a refund from the Bay for the lost goods. I really hope the HBC does not renew their contract with Tforce Logistics. The retailer took on the loss of the goods due to the lack of professionalism of Tforce Logistics. I do not think Tforce Logistics offers value in terms of savings if there is significant cost of lost packages or undelivered packages borne by the retailer. As well, I am less likely to purchase again from retailers that contract Tforce Logistics as carrier. I think customers would rather have their purchases be delivered than be given the promise of a fast delivery but never receive their goods. Based on my experience, and what seems like the experience of many others, TForce Logistics is not a trustworthy or high value delivery service. It would be a shame for retailers carrying high value goods to be associated with such a low value service in the future.

I don't usually like to post negative reviews because sometimes there's just off days, but placed an order through a company and they used TForce for delivery. I had used my work address for delivery so that I would be around to receive it during the day, not only did they try to deliver around 8:30-9pm, but they had a note saying the business was closed after every attempt and STILL tried to deliver at the same time multiple times. I called them twice to tell them to deliver before 5 and they said they'd leave a note for the driver, which wasn't there when I called the second time. I had a second part of my package delivered through them again and had the exact same issue and when I checked the tracking, they'd just sent the package back to the sender without even trying to contact me. These are Christmas gifts for my niece and nephew and now I have to run around and contact the company I ordered from so they can resend the package to my home address, because obviously TForce can't be bothered to deliver during more sensible hours, and cross my fingers that they actually get it delivered.

This is the second time I've had a failed delivery from T force. Despite leaving specific instructions to leave my package at my apartment door, my package was still left in the lobby where it could be taken by anyone. The fact that this happened twice is beyond inconvenient and unprofessional. They also don't call you or let you know when your package is delivered, you have to check the status yourself, and unless you do it every day, you'll have no awareness of when to keep an eye out either. Extremely disappointed and frustrated with their service and lack of customer instruction care.

This goes deeper than just my experience with Tforce but I'll share what my experience has been with them so far: I have yet to receive my package, but at this point I have nothing but low expectations. Their website's tracking is awful, I was given an ETA of Feb 11, it is now the 17th and it has not been updated. I've been using several apps to attempt tracking down the package not the tracking number has no information bounce back. I tried reaching out to the vendor who gave me the run around and told me the package was with a different courier, calling them provided me with nothing, an app told me my package was with DHL. I emailed Tforce to inquire if they handed my package off to another courier, if so who was it, if not, why hasn't there been any updates. I received an email back from a customer service representative (CSR) early morning, simply stating they will follow up and advise. I had to email back in the afternoon to further inquire if there were any updates. The email I got back only said "OFD is tomorrow". If I would have had an update earlier, I wouldn't have to cancel upcoming appointments tomorrow. Poor customer service, short responses, no ongoing updates to where my package is at as well as no real ETA updates. Not only will I not purchase from the vendor anymore, if ever I see a future package being in the care of Tforce, I will cancel my order and ask for a refund. The lack of communication and updates makes this far too frustrating.

In this day of porch pirates I have my items delivered to the gas station where I work. My son's snow suit has been delayed almost a week and now it says No access. No access to a 24 hour gas station where every other car is able to gain access? Where hundreds of customers are able to gain access 24 hrs a day? Cannot even contact the company. The contact form isn't working. How wonderful. In response to the companies response, that number is not 24 hrs a day. *** I've called yesterday, still no parcel, and again today, still no parcel. I am simply told to follow the tracking online. To give delivery instructions (done) that they will email the branch. You've now had my son's snowsuit for 9 days...from Ottawa to Ottawa with only one day saying it was out for delivery, which never arrived because your courier was lying claiming its no access...to a 24 hr gas station. TGCC460000592903

i'd like to start by saying if i could give a no star review they would be getting that . i ordered something and when i seen it was T-Force delivering i was confused because i never heard of the company . it was all timely manner to start and when it says its out to ship i got excited but then it showed that it was delayed. fine its holiday season i can understand . but then it said no access . i called the company and they said they would relay the message to dispatch and the tracking will be adjusted in 24 hr . but then i didn't get any notification that it was out for delivery and once again no access while we are home all day . I live in a condo it"s easy you just ring up and i"ll come down now i"m waiting on my third attempt to getting my package .... this is unacceptable and service is not good at all . i really hope this is resolved soon !!!!!