Terry Ortynsky's Royal Ford - Yorkton

Brought my truck in a few times for some work that I don't feel like doing myself and they have always been fast and friendly to get it done. Always have the parts I need or get it overnight. I've also called many times for quotes and they get me the answers I'm looking for, great to have such a good dealership in a small city.

I had a great experience today! John Cymbalisty helped me get into my Fusion! So happy my with my purchase! Second vehicle with Royal Ford. Will only buy with John at Royal Ford. Very honest and reliable service.

I began shopping for a bigger vehicle as a busy mom of two. The space was extremely limited in my smaller Ford SUV (also purchased from Royal Ford). I began my shopping by looking around and comparing vehicles and prices. Nothing in my and my families opinion beats the Ford line-up in technology and safety when it came down to it. When I initially made my call to John, I told him exactly what I wanted and he came through with the perfect vehicle. The next morning, on Remembrance Day, John called to let me know that I could pick up the vehicle I wanted. I picked it up after he met me on the Holiday. John & Clint worked hard to get my family on the road on the holiday from getting papers ready, to dealing with the Clint in finance, to giving me the absolute best price, (I’ve done my research) on my Explorer Platinum. We are a family of repeat customers and NO ONE beats Royal Ford. (Side note: that 2020 F350 Sport in the back of the photo is also ours and another exceptional purchase right from the test drive with John, to paper signing with Clint)!

Matthew and his crew were so easy going!! Matthew even helped me find the claims centre because I’m not from Yorkton! I can’t thank them enough for helping me find the vehicle for my family! I’m beyond excited to put them all in and go for a family drive!

Ruel was awesome in assisting me to purchase a new Pickup truck, I was not pressured into buying what I didn't want. The Royal Ford staff is pleasant and easy to deal with.

DO NOT COME HERE IF YOU ARE INDIGENOUS OR A WOMAN YOU ARE NOT WELCOME. I brought my 2013 Ford Escape for repairs on Tuesday, January 25th 2022. From first impressions upon entering the dealership both me and my husband were ignored when we walked in and I myself was ignored at the service counter. There was a salesman beside the front door when I walked in who could have helped me but looked up at me from his phone then looked down again and kept typing. He must prefer not to serve indigenous customers. I did not receive any greeting or service until a woman walked out from the back carrying a folder and guided me to the right place even though service was not her department. I was told later that afternoon on Jan. 25th that my car would take 48 hours to finishing being repaired. I received no contact 48 hours later. I actually did not receive a call until approx. Tuesday, February 1st 2022 telling me that not only is my car not finished repairs, but also that my car was rammed by a tow truck on THEIR parking lot. This is where it gets sketchy and there is a lack of transparency from management. Not only did the Service Manager TELL US NOT TO REPORT IT TO SGI, but apparently "made arrangements with the driver to have all repairs paid for" then why was I, THE OWNER OF THE VEHICLE, THE VERY LAST PERSON TO KNOW? I should have been notified as soon as they opened Monday morning. This occurred on the weekend and I was not notified until 2pm on the following TUESDAY! Now they are insisting not to make a claim with SGI which is incredibly sketchy, untrustworthy and borderline criminal behavior! I will be filing an SGI and RCMP report despite their pleas not to, and telling every single indigenous woman I know NOT to do business here as their concerns will not be taken seriously because unless they are paying for a brand new 2022 vehicle they will be treated with disrespect and unaccountability. Not only is my car in worse condition than when I brought it in. I now have to contact SGI, RCMP, Ford's head office as well as the Better Business Bureau. I NO LONGER FEEL SAFE LEAVING MY CAR HERE NOR DO I FEEL WELCOMED TO EVEN ENTER THE DEALERSHIP AS AN INDIGENOUS WOMAN. Take your money elsewhere unless you want your vehicle damaged on their property with not a care in the world from their staff. UPDATE: We were told by Ford Management not to submit an SGI claim as the driver who hit my car already reported it. Well lo and behold I called SGI to submit and found out no claim was made on my car. We were lied to by management. Extremely unprofessional and untrustworthy. I'm glad I listened to my gut and now have all legal documentation necessary. Tried to contact Ford and was hung up on when I asked for some accountability. ONCE AGAIN THEY DO NOT SPEAK TO INDIGENOUS CUSTOMERS NOR DO THEY CARE ABOUT HOW THEY ARE TREATED BY MANAGEMENT.

Called in earlier in the day to get my vehicle booked in for “The Works” and was able to get an appointment the same day. Showed up to my appointment on time, and it was completed in a timely fashion. Their “hang out” area is a comfortable space to wait for your vehicle to be done. I nearly fell asleep on one of their comfy chairs. ?

I had been to many dealerships in other cities months prior looking to trade my vehicle for a specific vehicle. I was tempted a few times to make a purchase (they were trying to persuade me to get something I truly didn’t want) but I knew there had to be a better deal with exactly what I wanted out there. With time, I came to Royal Ford. I went in at the beginning of March and was greeted by all employees working there, specifically Page. Page is very friendly and outgoing so he was very easy to do business with. He helped me find exactly what I wanted. Royal Ford gave me a great value for my trade in and I was able to make an awesome deal. I had to wait longer than expected for my vehicle to arrive, but Page was excellent at keeping me updated about it. When my vehicle arrived, Royal Ford made my experience extra special. Thank you Royal Ford and Page for my awesome new vehicle and for the memorable experience.