Stitches Tailor Shop Ltd - Edmonton

I have a jacket that's worth about $599. it has two little zippers for pockets and one big zipper for the front. The zipper stopped working for me. I Phone up a lot of tailor shops to get it fixed and they told me you would cost me boat $150. I phoned up stitches tailor shop and they told me it would cost me $80 I said cool. I took it down there and I got it back in about a week and they did such a good job I couldn't even tell the difference. I phoned them back up and I told him I was very impressed with their job.

I would highly recommend Stitches Tailor Shop. I have taken several items here to alter and Judy was always very honest about what she would need to do to make the item look good. Besides just the basic hemming, I have taken a dress to her that needed to be made bigger and a couple of sweaters that needed to be made smaller. She did a fabulous job.

Judy is amazing and would highly recommend for any alterations/repairs. Many times she has been able to fix an item I thought was lost for good. Always absolutely thrilled with the work she does. Do not hesitate to take your clothes here!

My wedding dress alterations were done by Stitches Tailor Shop, from the very beginning the vision I had was totally understood. The dress itself was amazing but needed quite a few alterations because I had lost a significant amount of weight unexpectedly a week before the wedding! Judy was absolutely amazing and fit me in and took my measurements to a tee! I couldn’t have been more pleased and I received so many compliments on the fit. Thank you for making the day that much more special and memorable, I am so grateful.

Overall a great experience. I was in a pinch and needed a dress altered before a trip, Judy the owner rushed my alterations and made it happen before I left. Thank you!

My mom advises the staff were very professional. Jadwiga is very skilled and offers honest advise with respect to tailoring. She completely remade her coat's clasp. The results were amazing, exceeded her expectations, and were reasonably priced. If you need to repair your favorite cloths, replace broken zippers, hem pants, or make adjustment to your suits/dresses, then she definitely recommends this business.

The shop owner was incredibly responsive and did excellent work on all the garments I brought in for dry cleaning and mending. When I noticed that only one cuff of my beloved cardigan was repaired, Judy immediately agreed to mend the other and did excellent work. You can't even tell and my cardigan looks like new! I also had my winter coats dry cleaned. Judy explained the price and my coats came back completely refreshed. She is also incredibly affordable. As I try to mend over buy new, Judy will become an integral part of this process!

I would give them zero stars if I could. Long story kind of short... I had to buy a new wedding dress only one week before my wedding. They do not listen or respect how the customer feels at all. Worst customer service I have ever experienced in my life and I am honestly scarred from the experience I had. She left my wedding dress until the absolute last day I needed it to be fully ready by and it still was too big and looked very unflattering. I was very upset and unhappy with my dress the day it was supposed to be ready. She also charged me upfront $500 because it was a difficult job. Part of that reason was because the bottom of the dress was lace and it was going to be difficult to hem, but she ended up hemming the dress from the waist area instead without my concent which also shifted the detailing of the dress and changed the look of the dress. She refused to give me any refund. I am now out $1200.00 because the dress isn't fully fixable. The zipper also got stuck when I put it on to show my family how bad it was, I was stuck for maybe 15 minutes and the dress ripped a bit trying to get it off. I will also say that I will not be surprised if the owner replies to this denying everything because she is very stubborn and she would not listen to me. And I will also mention that yes I got very upset with her and used rude language, but I'm pretty sure a lot of brides would do the same in this situation. There was also another very unhappy customer when I was in there as well. I never wish this experience upon anyone, especially a bride one week before her wedding. UPDATE: The owner removed her original response to my review and completely changed it. Her original response was not very professional in my opinion. I do not appreciate you removing your original response to make yourself look better. Also, if she really wanted to resolve the issue, she would refund my money. Please just own up to what you have done wrong.