Steve Nash Sports Club (Closed)

Name: Steve Nash Sports Club (Closed)
Address: 5500 Kingsway, Burnaby, BC V5H 2G2, Canada, H, Canada

2.7/5 ★ based on 8 reviews

Contact Steve Nash Sports Club (Closed)

Address :	5500 Kingsway, Burnaby, BC V5H 2G2, Canada
Categories :	Gym ,
City :	H

5500 Kingsway, Burnaby, BC V5H 2G2, Canada

Best Gym in Canada

M	Ming-Hsun Yang on Google ★ ★ ★ ★ ★ I was also hesitate to come to this place from negative reviews. I went there for a free 3 day pass and immediately sign up the membership after the tour. Place is clean and the staff JP is nice. And above all, they have a heavy bag !!! I would give 5 stars if they more heavy bag. The line up to is too long. : (
M	Marlon Acero Ramirez on Google ★ ★ ★ ★ ★ I canceled mine and my wife's subscriptions back in February before SN closed all their locations. A few weeks ago I found out that they had been charging my credit card since August and already took $150 out of my visa card. Tried to contact them but there was no phone number or email to do so, very frustrating situation. Finally a week ago I got a hold of someone over the phone at this location, explained the whole situation and they said they were gonna request a refund on my behalf. Tired of waiting decided to go in person to this location only to find out that our subscriptions are still active and that we are passed due on our payments(I canceled my credit card to stop the payments) so the guy at the front told me that he couldn't cancel the membership because I owed them money, I also found out that no request had been filed on my behalf for the reimbursement of this unauthorized charges. I don't know what to do, this is a very frustrating situation for me, I am a busy man with no time to waste on this bs situation, a just want a full refund for this unfair charges.
L	Lanie Fajardo on Google ★ ★ ★ ★ ★ I have never written a review on Google but I felt the need to write this review. The staff at this location are fantastic, they are friendly, and professional. Ben the manager is extremely professional and personable. I have never been to a gym that has such professional and friendly staff. Ben ensured that even through Covid he kept the members happy by having classes that are allowed during Covid. Tanya is an excellent instructor who teaches a strength class, she is awesome. I couldn’t be happier to be a member at this gym, my membership dues are WELL worth it, the equipment is good, the staff and manager are wonderful and the studio is large, bright and when Covid is over will have many classes suited to all different styles.
E	Elizabeth Coppola-Wilkinson on Google ★ ★ ★ ★ ★ It’s not the fanciest gym around. However it has everything you need if you want to get in shape or train. I can personally recommend a trainer called Matt I believe he’s the manager for the Trainer ‘s. I’ve worked with him on and off the last couple years and he’s done miracles for my physique.Especially my posture as he taught me how to train to straighten my back and numerous other body definition workouts. It’s def not the fanciest or most modern gym but it has all the ellipticals and cardio equipment that you need including free weights, machines, squat racks etc.The pool has been closed down for quite a while. Super cheap monthly fees. Really helpful staff.
M	Michelle Weisbom on Google ★ ★ ★ ★ ★ I was hesitant about signing up for a membership at Fitness World considering the negative publicity of the former chain. The manager Ben was very straightforward with the different membership options and we agreed on one to best suit my needs. I have frequented some of the various locations in the city but Kingsway gives me the best vibes. The staff make you feel very welcome and know practically everyone on a first name basis. They’ve gone out of their way to make the gym feel like a home, all the while making members feel safe during these unfortunate times. The staff are on the ball with everything, whether it be updating signage or topping off cleaning supplies. Adding to the awesome service, they are improving the aesthetics of the location and are receiving upgrades. “Teamwork makes the dream work” seems to be their catch phrase and it’s definitely working for them. Thanks guys for doing what you do!
C	Carol Van on Google ★ ★ ★ ★ ★ Need more eliptical machines ,some newer bikes, good staff, young...,need to to open the pool. The staff should be on the members who drop the weights and sit around on the phone taking up space not working out.I am sure the owners don't want to have to replace equipment all the time.
D	Danisse Andrin on Google ★ ★ ★ ★ ★ Don't be fooled or be conned by the same guy that did this to me. They wanted to sign the contract which I did and called before the agreement to have it cancelled and Rami(manager) agreed to. Everytime I call or message him about my contract he never lets me finish and cut me off and just say that he is doing it already. I live an hour away from the gym and could've gone there myself to settle things, but I don't want to cause I might just get the same treatment as when I call. He keeps telling me that he is doing it and he cancelled my contract already and he is processing my refund already. I'm a part time student and part time working as well. I explained to him so many times already that I couldn't and don't have no time at all to go to the gym and workout. This conversation has been going on since last year of December. And same lies has been said ever since, I call Steve Nash Head office seeking help from their very own employee and they just answered very rudely and said "it's your contract! It's your responsibility to update him about it all the time." I called them seeking help but they just answered me that way. I don't know what I'm gonna do with this, I don't have the time to keep on thinking about this. I hope with this review something will be done to help me. Please! UPDATE: I got my refund back, because of the new manager Natasha, thank you so much!
M	Marcus on Google ★ ★ ★ ★ ★ Update Jan 5 2021 Got a call from Ben - seems he replied to my email but I did not receive it. We chatted a bit more and he was able to help with my membership inquiry. Previous review posted Dec 2020 Does anyone work here ?? I sent email about my membership no replies . I call in and finally get ahold of someone , I'm told I need to come into sign some paperwork. I come in and there's noone at the front desk , waited 30 mins and no staff were around . Sign says they're cleaning . Walked around to try and find staff cleaning and there's noone around . So either your staff dipped or they're working out and not wearing a uniform.