Sport Chek

Went to Sport chek about 2 weeks ago looking for a bike for me and my gf. Was assisted by a gentlemen who was nice enough to answer our questions however, unfortunately did not really knew much about the bikes. I looked around and found a Hawkrelak that would make a good first bike. The department manager Darren came to finalize the details and explain further about the Triangle rewards program. They were very persistent I sign up for this. I wasn't quite sure if I was making the right purchase, so I asked Darren for a few follow up questions on some other bikes they had and he nicely enough told me not to, "second guess my decision" and reaffirming me that I had made an excellent choice. I was told to sign up for the most basic card and wasn't made aware they CT has 3 different MasterCards. All cards have no annual fee however, you need an income qualifier to obtain their elite series. All cards also provide 11% additional cash back (to a max of $50) on your first purchase. I was told none of this. The elite card which has substantially better rewards requires a minimum $80k income threshold, which I comfortably meet. However, I think a bit of an assumption was made that I perhaps wouldn't qualify. Also, none of the staff knew that the maximum cash back on the first purchase is $50, not the 15% x $1100 I was told. Therefore, my cash back ended up being about half of what I was promised. I only learned of all this after I got my card, did a bunch of online research and called James at customer care to understand the differences between the different cards. When I got home that day, being an ecstatic customer, I started doing a bunch of research into the bike only to find one similar model that looked a bit different. It turns out a different location had it in stock. I went there the next day and they told me that it was the mens version of the same bike and that the previous sales rep had told me two women's bikes. So much for "don't second guess your decision." I am ok with someone not being 100% brushed on a product but I would rather have them just admit it, so that I don't go making a bad purchase. Sadly enough, this location has little knowledge on the product and services offered (Master cards). However, the staff was still in fact, kind. The Silver lining was the cashier (for lack of better verbiage) Cassidy, who was very helpful both times; she was super helpful when we first bought the bikes and also when we came to claim the "15% cash back," and therefore, the 3 stars. Just thought I would leave an honest review given how much back and forth, extra work, I needed to do to get my bikes.

Thank you Mike for the excellent customer service. You went above and beyond and we truly appreciate your help today!

We bought two pairs of ski boots on sportschek website and recieved an email saying "Please bring this purchase for free assembly and adjustment." However, in the store, the employee there asked the store manager and replied" We do not know why it says that on the website? Although it says it is free on our website, you will need to pay. The assembly and adjustment are only free when you buy ski and bindings from sportscheck, not ski boots." It is not only about the money, time and energy. It is just disappointing that when there is misinformation that was sent to customer from sportscheck, there is no accountability.No attempt was intended to improve the situation or fix the issue. Is this an example of sportscheck's value and culture?

I went into this Sport Check today to buy shoes and the female employee with red hair was clearly annoyed that i needed help. So cold and miserable. So sorry to have bothered you! I went somewhere else.

Update: after reaching out to the corporate customer service survey, I recieved a call from the General Manager of Sport Check Beacon Hill apologizing for the situation and interaction with his staff. When I went infor the store he was helpful and I was able to get a full refund for my purchase. If zero was an option this is what I would give this location. I came in to return an item that we had misplaced the reciept for and was told I could have them search for the reciept, but it was unlikely they would find it or I could take a gift card. I said as long as it's the full price I'll just take the gift card. Aside from the fact that the female manager had an attitude problem I get back to the car to find she has given me a lower retail price. I was so mad I thought I better have another look and found the reciept while sitting in the parking lot. She would not honor it and basically told me it was my problem. DO NOT SHOP HERE!

We were interested in buying a snowboard. As per the website it said low in stock. Called the store just to double check. They said they have two and they can hold it for me. Drove there coming from south and they said they actually had the boards shipped. What’s the point of telling us they can hold it when they shipped it already??

My husband and I were shopping at this location on Monday December 27th. I was searching for a winter jacket to wear skiing. I found two that I liked and was trying to decide which one to buy. A young sales associate was helping us. He did not seem like he was at all familiar with either brand, he seemed to be more interested in signing us up for a triangle Mastercard! I left purchasing one of the jackets. After getting home and thinking about it more I decided I liked the other one better and it also seemed to be better quality and a lot more money, although it was on sale for $320 down from $400. We went back the next day to return the first jacket and buy the other one. We were informed that the sale was over and there was nothing that they would do for us. Why were we not informed that the sale was ending? It did say boxing week. Not sure what a week means to them....Anyway, they lost a sale and possibly a customer. Not very happy with their service! The advertising was very misleading.

Went here having a great day after having a good meal at edo Japan. Was going to buy a bunch of basketballs for my new minor league basketball team and got sold a credit card by this Indian guy who told me it was a great way to pay for my purchase. My minor basketball league didn’t take off and I got stuck with all these basketballs I bought. Now I’m 20 thousand dollars in debt and some dude with a Costco membership married my wife because I can’t pay bills anymore. Overall decent experience I guess.