Spa by JW - Edmonton
3.7/5
★
based on 3 reviews
Contact Spa by JW
| Address : | 10344 102 St NW, Edmonton, AB T5J 0K9, Canada |
| Phone : | 📞 +7878798 |
| Postal code : | 5 |
| Website : | https://www.marriott.com/hotels/hotel-information/fitness-spa-services/yegjw-jw-marriott-edmonton-ice-district/%3Fscid%3Dbb1a189a-fec3-4d19-a255-54ba596febe2%26y_source%3D1_MTM3MDgxNjktNzE1LWxvY2F0aW9uLmdvb2dsZV93ZWJzaXRlX292ZXJyaWRl |
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| City : | J |
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Julz Flex on Google
★ ★ ★ ★ ★ Incredible Experience. Worth every dollar. And trust me, it's many dollars!
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Ying L on Google
★ ★ ★ ★ ★ Group insurances covers the massages!
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S A on Google
★ ★ ★ ★ ★ Nice Ambiance, but horrible experience. Booking is definitely challenging as the reception is not familiar with the details of services. Scrub is definitely not worth the time or money. They literally have you lay down on towels and they put towels on top of you while scrubbing. It was messy and she missed a few key areas. The prices are on par with other hotel spas (Shangri la, four seasons etc) but the services are dated and are not worth those prices. I literally ended my service early because I was so uncomfortable. My technician agreed my experience was horrible (flickering lights, damp towels and broken shower head which drenched me from head to toe etc) and committed to speaking with the manager. manager came and spoke with me and he apologized and said he would look into things. I then was checked out and paid my bill and not one person asked about my experience. I phoned a few days later to follow up and was told manager would phone me. He phoned next day and began the call by saying “ so how can I help you” as if our whole conversation on the day of was irrelevant. Throughout the convo I was met with a condescending and cold tone, He ended the convo with “they followed service protocol but he would get back to me after looking into things”. I told him don’t bother, it doesn’t take days to rectify a situation as such. No regard for customer experience is concerning and I definitely will never book there again.
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