Southglen Veterinary Hospital

Dr Blankvoort and the staff were kind and gentle with our 17 year old cat Willow (and understanding with my emotional state), in her last moments. We are so grateful and appreciate all you did for her to make her feel safe and comfortable when she passed. We will forever miss our sweet granny kitty, and I am forever grateful to all of you. Monique (& Rick)

We bring both of our cats to this vet clinic and they have been nothing but kind, empathetic and honest. After a horrible experience at another vet clinic, this clinic saw our cat right away, kept her for observation, completed some diagnostic tests and actually helped to treat her. The staff are extremely friendly and knowledgable. I would recommend this clinic to everyone.

They were quick. I brought my Pup there for nail trimming last visit. My puppy dog loves going to the Vet.

Thank you so much to your wonderful team. I had a terrible decision to make yesterday to put my senior kitty cat to sleep. Mitsar was her name and I had her from the first night when I moved into my first place! She had been through everything with me. I am heart broken. The staff went above and beyond to make her feel as comfortable as possible and were nothing but kind and caring from beginning to end. They even offered free paw prints. I highly suggest Southgeln Vet to everyone. They have so much love for animals and it's clearly shown in everything they do. Thank you for helping me through one of the hardest times of my life yesterday. ❤ ?‍⬛

My dog Blue got sick late in the day I called my regular Vet, they were fully booked and recommend Southglen. They we're able to see him that day.The level of care and compassion shown by all the staff made the visit far less stressful for me and Blue. They were able to offer some sensible and affordable treatment options. Blue is doing much better turns out he has Arthritis in his left back leg. We will definitely be going back for follow up visits. As well as regular check ups.

BEWARE - This office was purchased by “VETSTRATEGY” a large corporation that owns 350 offices in Canada and is currently gobbling up small Winnipeg offices while fiercely competing with those remaining! The service reflects these facts. If you ask to speak to an owner, like I did you will likely get some 20 year old minimum wage "manager" whose job is to stonewall your concerns. My dog was brought to Southglen for paw intense paw licking (so bad he was unable to sleep) and occasional limping. Unlike other offices I was unable to accompany the dog due to "Covid Restrictions" and was asked to wait in the car. After 5 minutes the doctor called stating that she did not find anything "really wrong" with the paws and that it was “difficult to assess due to the animal pulling back his paws” (You got that right -A vet unable to examine an animal!-and a friendly one) I instructed she look more closely requesting a lab cytology. After re-assessment the animal was diagnosed with "allergies" and yeast on paws and was given an injection and some cream. The bill was shy of $400.00 After almost two weeks on the doctor’s protocol licking persisted with limping. I shaved the fur and saw dried blood and rawness. I contacted Southglen Mar 2/2022 to GIVE THEM AN OPPORTUNITY for re-assessment and was told there would be another charge and offered a spot around midnight! I asked to speak to the “owner” and was told there was no “owner” that the office “was purchased by a company”. I advised I would be going elsewhere as my dog was in discomfort and the policy was unfair. To return to such incompetence and pay again was also ill advised. Another office diagnosed the animal (after an almost 40 minute thorough examination for which I was present ) with a lesion on his paw. He wore a cone , stayed off the paw and is recovering on a course of antibiotics. One must obviously follow a very different protocol for allergies versus open wounds and paw infections are serious. Allergies" appears code for "I don't really know what's wrong with your dog. HOW DIFFICULT IS IT TO FIND A CUT ON A DOGS PAW? Furthermore the "wait in car Covid restriction" was obviously a ploy to avoid onlookers observing abysmal veterinary care. Southglen refuses even now to offer even a partial refund as recompense stating they “stand by their doctors” and "I'm sorry you FEEL that way" while I have consistently referred to facts not feelings. If you want to patronize corporations and help to kill small Winnipeg clinics all while receiving substandard care for your precious pet go to Southglen. If you are a discriminating pet owner GO ELSEWHERE!

Brought my cats here as a new client, was not allowed to be present while they did any work with the cats. Any exams/shots/treatments are administered in a back room without the owner. Was originally told this was in an effort to social distance, but was then told by a different employee that it "has always been the procedure". One of my cats came home with a limp after getting her shots, I called the clinic and they requested we come in for a recheck, which I was charged a second exam fee for (since it was with a different vet, which I was not aware of). I sent several emails following up with my concerns and questions about the care of my cat, reply emails only answered select questions, not all of them. It was very frustrating. I have tried to be patient and friendly in fear of being a "difficult client" but I have not been provided with the same courtesy by a significant portion of the reception staff that I've spoken to. All in all I'm very disappointed with my experiences at this clinic and I will not be going back. How are you supposed to be able to trust unfamiliar veterinary staff with your animals when they refuse to let you observe how they handle your pets??

I take both of my boys here since adopting them from rescues over the last two years. The staff here are fantastic, they truly care about the animals and always have the kindest disposition to my cats. Every time they bring my cats back from their check up they look totally unbothered and usually have cat nip or treats for their troubles which is the way to their hearts. I would fully recommend this clinic the staff are great and their hours make it easy to go before or after work for vet visits.