Southend Medical & Walk-in Clinic

Staff is very friendly and helpful. Dr. Navneet is knowledgable and professional. They take full responsibility and provide you with timely update on your health details. I have visited there twice and highly recommend this clinic.

Had an appointment, waited 50 minutes, only got in when I asked the receptionist how much longer it’ll be. Then I waited in the doctors office for another 25 minutes just to be told that the doctor wasn’t even in the building and that he would only be arriving in another 40 minutes. I walked out. My time is a lot more valuable than that.

Doctor told me they will call this week regarding my results. I specifically double confirmed with the Doctor twice that he would call me. And I called in today just to want to leave a message for the doctor and I was told I need to book an phone appointment a week ago so that the doctor then will call me... The process is very chaotic and they don't seem to think this is an issue. In the end, I try to book appointment with them, they just hung up on me without having the appointment confirmed. I really understand that staffs are busy and loaded with paper works, but that was rude to hang up like that.

Very unpleasant experience with receptionists, they ask you to wait in car as the lobby is full(understandable) they offer you a call back when it is your turn, after waiting in car for 2 hours I went back to check. They reply saying sorry we do not see an appointment here and please wait in lobby for another 2 hours for your turn… such a great experience, I am okay to be sick and die, but never going there again.

The way how the reception works is very unorganized. They do not know what an appointment is. All the three or four Punjabi girls are rude and do not know how to talk. Such a bad experience every time I visit here. Waiting from last half an hour!!!

I have never come across such a poorly disorganized facility as this. First thing I noticed was that it states only 5 people in the waiting area and yet on numerous occasions there were up to double this amount and no staff member dealt with it... come on, we're in a pandemic and yet they can't even sort out sticking to the regulations that the government have put in place. The immigration medical side of things is an absolute shambles, they lack giving out valuable information for starters. Got there 20 mins before my booking time and yet we weren't called in until 1hr 5mins after the scheduled booking. Go in and fill out more paperwork, temp is taken, height and weight and then get told to go sit in the car for another 30 mins... it took 2hrs of waiting before the actual medical was performed which took all of 10 mins. When I booked the appointment I was told it would be $330 each for the medical but what they really mean is $200 to the medical centre, $65 for the x-ray (which you pay at the time of having it done) and $65 for bloodwork (which you pay to dynacare) so yes it is $330 but explaining that you don't pay that all to one place would have been nice. You have to fill in an online booking form once you have phoned them to make an appointment, which was no problem and I noted that it had a note regarding blood tests, it says that ages 11 to 15 require urine and x-ray only and then it says 15 & above are to have urine, x-ray and bloodwork... basically it should read 11 to 14 and 15 & above as 15yr olds have to have the bloodwork done. If they can't put things on their website correctly what hope do any of us have. Such a badly disorganized medical centre that I am advising fellow immigrants to avoid unless they have time to waste sitting in your car

Worst customer service experience, I do not wanna take the name of the girl but her name starts with ‘A’ letter, if the girl receptionist is reading then she knows i am talking about her. Dr Navneet is very good and helpful. But they need to change that girl because Medical line is a very patience job but that girl does not even know how to talk. I asked her name so that i can complain she said i will not give you name, get it from wherever you can. If i want i can ruin her career on this statement but i am not stupid like her. If the owner is reading this they can think before giving job to someone stupid like her.

Worst experience. My friend did immigration physical check and he recommended me here. When I walk in, they said that it is possible to walk in. Called many times after 10AM, no one picked up the phone but where are 5 receptionists there when I get there. Horrible experience you can except. Never come again and won’t recommend at all.