Southbank Medical Centre

Name: Southbank Medical Centre
Address: 2430 Bank St, Ottawa, ON K1V 0T7, Canada, V, Canada

2.2/5 ★ based on 8 reviews

Contact Southbank Medical Centre

Address :	2430 Bank St, Ottawa, ON K1V 0T7, Canada
Phone :	📞 +79
Website :	https://www.southbankmedicalcentre.com/
Categories :	Walk-in clinic ,
City :	V

2430 Bank St, Ottawa, ON K1V 0T7, Canada

Best Walk-in clinic in Canada

R	Rasha Tanta on Google ★ ★ ★ ★ ★ Dr Allaw is very professional and on time. His assistant called Mirna is an awesome person. She is the best assistant I have ever met. I left my previous doctor just because of his rude assistant and thankfully we still have good people like Mirna in our life
J	Jana Imran on Google ★ ★ ★ ★ ★ I’m not sure if I am the only one who is experiencing this but I haven’t seen my family doctor in almost a year and every time I have booked an appointment with the clinic my doctor was never there and I had to go in with any walk in clinic doctor. Even if you book an appointment you have to wait for an hour or two. Do not waste your time by booking an appointment online because most likely they won’t get back to you and it will be a complete waste of time. Honestly it would be a waste of time if you even try to go to the clinic. There is no privacy for the patient when they want to disclose their personal issue at the front. I’m sure the last time I went the person said my issue so loud I’m sure everyone that was waiting heard us ( also tried to speak as low as I can so no one can hear what’s going on).
M	Mauei Orog on Google ★ ★ ★ ★ ★ - No patient privacy for Walk-in patients. They should use forms to ask why the patient wants to see the doctor instead of discussing it in front of other patient in the waiting area. - Dr. is rushing. He went to see me before a nurse could do the interview, which is a surprise that he is doing the initial interview himself. He asked what is going on with me, I went on telling him my reason, interrupted me by asking for a test (which obviously I do not have. I do not have the kit to take the test lol). He said he will be back when I have the test, and I asked him if he's not going to hear everything first. He went on saying that there's no point doing the interview if I do not have the test. (That is why you should have the nurse doing the interview and telling the patient what are the things they must have first, if possible, before the doctor comes in and talk to the patient). - Both nurse and the dr. is not very pleasant. After telling a little bit about the prescription, which I tried my best to ask all the concerns I have, they left the room while talking in their language. I was under the impression that I needed to wait as they did not tell me I am good to go. - While waiting for them, I can hear other nurses talking bad about other clients. Very unprofessional. The clinic is small and even if the door is closed, their conversation is still audible. - Please improve patient privacy and care. It was a bad experience and I hope you do not ignore the negative reviews.
A	Anita Badovszky on Google ★ ★ ★ ★ ★ One of the worst experiences in terms of walk-in clinics. I was experiencing moderate heart palpations and took the day off work to seek help. I waited around 3-4 hours to see a doctor only for them to rush me through everything. I barely even sat down when I got scolded by the doctor for not having a family doctor. I've been on the waitlist for at least a dozen clinics for over two years now. The doctor then dismissed all my concerns and without asking any meaningful questions, she sent me off to a blood test. I told her I had blood work done three times that month already for the same reasons which she shrugged off and then took my blood pressure through my two layers of clothing and told me work is probably stressful, so that must be the reason for my health concerns. Without further ado she stood up and opened the door for me to leave, even though I still had questions. I quickly asked her to feel a small lump on my neck which she barely touched for .5 seconds and simply said not to worry about it while pushing me out the door. I didn't spend more than five minutes in that room. I still got the blood work done and nobody contacted me for a follow up since. Truly one of the worst clinics in the city. Don't waste your time.
R	Ryan Galandy on Google ★ ★ ★ ★ ★ One of the worst clinics I have been to. The doctors were fine and more than pleasant to deal with however that is where the good starts. We were left waiting for every booked appointment a minimum of an hour upwards of 2.5 hours. We were called by the support staff for the same test results 6 seperate times. Not once was it recorded we were spoken to about the results. We were told that all appointments were booked that week so went to the walk in clinic instead. We were then reprimanded by our doctor because we didn't book an appointment. When we decided to leave this doctor and move on to another we were told we would be charged 100$ per person to have our records released to the new doctor. Do yourself a favour and find a better facility.
J	Jorey Cohen on Google ★ ★ ★ ★ ★ The front desk staff were lovely, and I only had to wait about 10min before being led to an appointment room. However, the doctor I saw was very rude and dismissive. Not compassionate at all. I am not a doctor, so I went in with the information I had from experiencing this before. She acted like I was crazy for thinking I could get help from a walk-in clinic. She made me feel like I was doing something wrong by coming in to get help. I don’t have a family doctor in the city yet so a walk-in is the only place I can go right now. If my information is wrong, give me correct information. Don’t just keep saying “no we can’t do that. This is a walk-in clinic! We don’t do that”. I was literally crying and she didn’t offer me any kind of help or solution. In the end she said all she could do was refer me. We left the room, and she didn’t explain to me what that meant, or direct me out of the clinic. I found my way back to the front and was waiting for the referral, to find out from the lovely front-desk staff that a referral means they send my info and I wait for a call. That would have been helpful information to give me. I left in tears. Overall a waste of time and a very bad experience. A doctor should not make you feel bad for coming in to get help. This just makes me not want to see a doctor again.
m	monica roussy on Google ★ ★ ★ ★ ★ I have been to this clinic several times and have had very good experiences. The clinic is very clean. Most front staff are pleasant, I’ve seen Dr. Jain every time I’ve been there and she is so nice and efficient. The nurse Tammy is fairly busy but always takes the time to explain things in a way that regular people can understand and she makes you feel like she is listening to your concerns. Very professional physician and nurse. I would recommend this clinic 100%
A	Arash Khosravi on Google ★ ★ ★ ★ ★ This is the most worsted experience of having a family doctor and clinic in my life, I have Been trying to book an appointment more than 3 weeks, had 14 calls, 5 messages and about 9 appointments web request through their website to see Dr.Allaw. No one call me back or even answered. Due to sever pain on knee went as a walk-in client and been told I have to wait until receiving a call from Dr office. Do not waste your time and nervous.