SoftMoc

Name: SoftMoc
Address: 2121 Carling Ave, Ottawa, ON K2A 1H2, Canada, A, Canada

3.3/5 ★ based on 8 reviews

Contact SoftMoc

Address :	2121 Carling Ave, Ottawa, ON K2A 1H2, Canada
Phone :	📞 +787
Website :	http://www.softmoc.com/
Categories :	Shoe store ,
City :	A

2121 Carling Ave, Ottawa, ON K2A 1H2, Canada

Best Shoe store in Canada

J	Julie on Google ★ ★ ★ ★ ★ Worst customer service ever! I love Soft Moc and all their products and it is a regular shoe store for me but this location is the worst! The manager needs a real attitude change if she wants to survive in this retail climate. Treats customers poorly and her staff even worse. Not a pleasant place to shop at.
R	Robin Spencer on Google ★ ★ ★ ★ ★ What a disappointment. This place was recommended by a friend. But I was disappointed they had no shoes for men larger than an 8 1/2 Also amazed to discover they didn't have one of those devices to measure your feet to confirm the size. They told me it broke a wile ago but was never replaced. The employee confessed he was embarrassed to work in a place under such poor management.
L	Loulou on Google ★ ★ ★ ★ ★ The female weekday day staff here is horrible. Rude, on their phones, unhelpful - annoyed if asked to find a size or answer questions. The store is clean and that’s why I am giving one star. Go to another store if you care about customer service because this place is awful.
C	Charlie Gervais on Google ★ ★ ★ ★ ★ The prices weren’t very competitive compared to most online retailers
P	Paul Gomes on Google ★ ★ ★ ★ ★ Decent shoes and all but wouldn't you rather support an indigenous company that makes moccasins? Especially when they had a booth at Christmas not 100 ft away from this store? I was able to find some from a company located on reserve that employs actual natives and supports their community for the same price as what was sold here. The quality was also better and I honestly would have been willing to pay more.
R	Real Estate Sales Representative on Google ★ ★ ★ ★ ★ Terrible service. Black Friday sales and only 2 staff working. Store was not busy but still could not get the attention of a sales person. One too busy having a very long conversation but not business related and the other kept disappearing into the back and not make eye contact. There was just a few people in the store and they could have easily helped while 2 or more clients at a time. Took them 20 minuets of waiting before I was helped.
D	Dylan Cooke on Google ★ ★ ★ ★ ★ Terrible staff and service. Went into the store to see 4 employees chatting and not helping customers. When I finally asked for assistance to get a shoe size they came back with the wrong size. So I left. Very unprofessional.
E	Erin S on Google ★ ★ ★ ★ ★ Went in there to buy three pairs of shoes I’ve had my eye on, one puma, one sketchers, and one adidas, all runners. There was a young black man and a young black woman behind the counter. There were four customers in the store, they didn’t greet us, they didn’t acknowledge us, the male was very loudly flirting with the girl, I could hear him across the store. I stood at the table where two of the three pairs of shoes were that I wanted. They never came. One of the other shoppers took some shoes to the cash to get sizes, so I did the same. He brings me my shoes out, insists I try them on at the farthest bench away from them, and then never comes back for further assistance, sizes, or to help me locate the third pair of shoes I wanted. Only one of my two pairs fit and the man was now at the front of the store loudly joking with a blond white lady. I bring my one pair to the cash, where the young lady was still sitting. She said “I’m sorry I’m new, I need him to help me put it through.” I said ok, expecting her to call out to him or get his attention. This girl sits back down and just expects me to …..I don’t know? Wait together? Silently? I guess. I literally stood there for three minutes, waiting for this man to come, he never came. After seeing him wrap his convo up with blond lady, turn away from me AGAIN, I walked my butt out of that store, like I should have in the first three minutes. They literally treated the customers like we were inconveniencing their first date, I’ve never had that anywhere before.