Shoppers Drug Mart

There is a gentleman who works at the cosmetic counter when you first enter. I was looking for a gift for my mother and he was helpful, attentive and knowledgeable. This shoppers is getting 5 stars based on his customer service!

I went into the beauty boutique about 2 weeks ago, and I'm still thinking about my experience. A younger beauty consultant with pinkish/coloured hair (wish I caught her name) gave me THE BEST recommendations. Literally exactly what I was looking for with my makeup selection but exceeded my expectations. I've been using the makeup she recommended since and I couldn't be happier. She was very knowledgeable in the products the beauty boutique carried! I will always want her help now!

I picked up some paper towels and some chocolate. Not too busy.

Pharmacist was nice but this is another Shoppers Drug Mart that doesn't take flu shot walk ins. Starting to think none of them do at this point.

Exceptional service at the Pharmacy. The staff are always friendly, helpful and professional.

I have been to this Shoppers twice in the past week to try and get my flu shot, and both times the pharmacist or worker behind the pharmacy told my friend and I that he cannot take people for flu vaccines due to not having a technician and "not having time". The website listed this location as taking walk-ins, but fails to provide this service. I am very disappointed in this service and will be receiving my flu shot from another Shoppers or Rexall instead. I am even more disappointed because as a health care worker, it should not be this difficult for myself and others to receive a flu shot during a pandemic.

This review reflects my experience shopping in the cosmetic department of the store. I live in the area and have a shopped at this store many times but never bought anything in the cosmetic department. This time I went there specifically because I need it to buy a certain product for my sister-in-law. I wanted to gift her a clinic advent calendar. I walked in the store knowing exactly what I wanted, went straight to the cash where there was one cosmetician, an older lady with brown hair, and stood there while she ignored me turned her back to me and walked away. I stood there a little bit longer trying to get the attention of the other cosmetician that was with her but both of them ignored me. Right away I felt very unwelcomed. I walked a little further down the aisle where I bumped into a young man called Paul. Right away Paul greeted me kindly and warmly. He knew exactly what I was looking for and was very fast and prompt to get it and ring it up at the cash. He also threw in a couple of free gift with my purchase. What touched me the most is when he said: this gift is for your sister-in-law but this free gift is for you because you deserve it. I felt that was such a kind thing to say. I had had a very difficult day in fact a very difficult month so these kind words from a stranger really made my day. I made a point to come online and write a review to congratulate the kindness of this young man. You never know how your kindness and positive words can affect a person’s day! Thank you Paul for being such an amazing person. For the managers who are reading this please give this young man a raise….he deserves it ! All in all I highly recommend the cosmetic department not only for the excellent customer service from Paul but because they had amazing high quality high end products that I really didn’t know you could find at shoppers drug Mart. It is a beautiful and clean department and it is maintained very well. For your Christmas shopping you can probably find anything and everything you want there. And you get optimum points that count towards free stuff too. I love shoppers drug Mart and I loved my experience at this store. Thanks Paul for making my day

This shoppers is one of the best Shoppers in Ottawa overall, although there are a few staffs' service are mediocre. I always shop here and I strongly recommend the beauty advisor Tina who usually works during the day. She is very experienced and helpful. Also, the store supervisor Erin is the best supervisor there.