Service Canada Centre

Name: Service Canada Centre
Address: 200 Town Centre Court 1st floor, Scarborough, ON M1P 4X8, Canada, P, Canada

2.6/5 ★ based on 8 reviews

Contact Service Canada Centre

Address :	200 Town Centre Court 1st floor, Scarborough, ON M1P 4X8, Canada
Phone :	📞 +8
Website :	http://www.servicecanada.gc.ca/cgi-bin/sc-dsp.cgi%3Frc%3D3583%26ln%3Deng
Categories :	Federal government office ,
City :	P

200 Town Centre Court 1st floor, Scarborough, ON M1P 4X8, Canada

Best Federal government office in Canada

K	Krishil Gandhi on Google ★ ★ ★ ★ ★ The experience was average. Already waited 2 hrs even after coming early morning. After also Waited 20 more minutes inside and meanwhile the security Guard coming and being the own boss. But I got my Sin number Updated eventually.
司	司徒嘉伟 on Google ★ ★ ★ ★ ★ I took a day off and came here to do business. It closes at 4:00, so I queued here from 11:00 in the morning to about 3:50 in the afternoon for nearly five hours. I paid the parking fee in the parking lot several times. It was just me and the security came to me and told me that this is the end of the day and told me to come back tomorrow I am very dissatisfied with it I wasted more than four hours of my time and failed to help me with things. The work efficiency is slow and people can't believe it's so bad
J	J Lo on Google ★ ★ ★ ★ ★ The worst service canada location. Lack of staff and people are lined up minimum of 4 hours or more. It couldn’t get any more worse than this. People came in to line up early before going to work. Some of us were already late for work. There should be a screen and a number given for a line up in that way people can just leave and come back when it’s about their turn instead of just standing in line. My back hurt standing 3hrs in that line. What more for older people that has to suffer being stucked in that stupid line with no organization. PLEASE CHANGE THIS KIND OF SYSTEM. Understaffed can be understandable with the current pandemic but please make the service more efficient and value the peoples time too.
P	Pamela Johnson on Google ★ ★ ★ ★ ★ If you need your passport processed in time you have to wake up early , be there by 5am and you'll probably be in line till like 2pm. Got there at 5:45am the line was already too long , got the ticket at around 9:30 then waited in Line for another 1hr to get the upstairs ticket which was around 10:25 am stayed in Line till I got a seat at 12:30pm then got served at 1pm. There's only like 2 staffs working so you'll have to be very patient. Good luck everyone
S	Shubham Koundinya on Google ★ ★ ★ ★ ★ Be ready to spend the whole day here! I came in @7.45 in the morning and was able to get my SIN renewed by 3.30 pm. Needless to say, people who came after 9 did not get the service that day. Please plan accordingly. A single person was serving all the requests when I entered the office. For the people responsible for running this place, please do a better job!
M	Matthew “MattyyJay” Johnston on Google ★ ★ ★ ★ ★ If you coinflipped an appointment here and are scared of the 1 star reviews… I had a flawless experience, parking is $2 per hour, staff are really friendly. I went at a really busy time and they handled the volume really well. If you can make an appointment first, do it, seriously your only option…be patient and wait for help instead of fighting for attention. I talked to 6 people and they were all amazing. Do your research before you come, bring everything including proof of travel, wait your turn, be polite and you will receive it back. Good luck :)
J	Jack Johnson on Google ★ ★ ★ ★ ★ The other day I waited in line from 7am to 2pm to apply for a passport, and by the time I got to the front of the line, the lady told me that she cannot process my passport today because she must prioritize people leaving within 48 hours. I wasted 7 hours, in what was probably the hardest wait I've had to do and they want me to come back and do it again! I arrived very early and I think I was 30th in line at first, so I'm shocked that I didn't get processed. I also travel next week, so I'm shocked they didn't find my case to be urgent. The service is horrible, they are understaffed, and downstairs, there's only ever one or two people working. But from 12 - 2pm don't be surprised if only one person is working because of the lunch breaks. What's worse is that people with appointments get to cut in line, so if you're "walking in", you may be there for a while. But the funny thing is that the website and telephone numbers don't work properly, so the appointment process is difficult. I advise you book off the day if you plan on applying in person, and to arrive very early! They also appear to only serve people needing a passport within one week of their trip - so whatever you read on the website about "25 business days" may not be true. If you're lining up early, I suggest you ask the security guard about this when they let you in because it will surely save you some time (the answer may differ depending on demand so it's best to ask). Overall, I had a horrible experience and honestly it's not hard to improve the system this office is using so I don't know why they don't make improvements.
L	Leonard E on Google ★ ★ ★ ★ ★ I completed an online request to receive a call back from the Federal Government customer service team. The website said someone would contact me within 2 business days. On the 3rd business day, my cellphone did not ring but a voice message was left saying they couldn't contact me and would try again tomorrow. The same scenario repeated itself on the 4th business day but this time the message was to complete a new request if I still required service. Well, I decided to go to the Service Canada office located next to the Scarborough Town Centre on Friday. Since I didn't have an appointment, I was instructed by Security to a wait line along with a dozen people (standing) ahead of me. Sixty-five minutes later, I was sitting in front of a government agent. The service agent was prompt, courteous and friendly. My request document was completed in under 10 minutes.