Royal Oak Nissan Service Centre

From the moment I sat down with Dylan to test drive the vehicle, to the delivery with Travis, this was a very easy and pressure free experience for car-buying. Friendly and knowledgable staff. I would recommend this dealership to anyone.

Our 2017 Nissan Armada, with less than 40,000km had to have its entire drivetrain replaced. With over 30 visits to this abysmal dealership, their repair work was shoddy, often missing bolts and zip ties. 30 visits later the level of respect for all those involved went lower and lower. Rafael, the service manager, is the king of empty promises. As compensation for my time I was given 3 "free masks" as a courtesy. Great. I would assume, that a dealership that had low tier mechanics that can't even make sure that a fender is clipped in properly and that it takes myself driving at 120Km/H to hear it flapping outside to pull over and make sure that a 3 foot piece of heavy plastic doesn't go through a windshield and kill somebody, that some level of responsibility would be present. I am glad I documented and photographed all of these situations. Next up, they forgot to plug in spark plug wires and luckly I was still within city limits when the SUV stopped working. Took well over 3 hours of waiting for them to come pick up this lemon of a car and take it back to fix their mistake. Then the transmission went. Apparently the technician forgot to fill up the automatic transmission fluid to the correct level and once again I found myself without my vehicle. Amazing that the engine and the transmission had to be completely replaced at 40,000Km. The oil leaks, valve cover gaskets not placed properly, along with the clear lack of regard for a customers vehicle and on top of that no follow through to ensure that this review did not need to happen. I gave them plenty of chances to make up for it and all they did was spit in my face. Royal Oak Nissan, the service manager Rafael and the bottom-tier technician all need find new fields of employment. I would rather walk across hot coals, sell my left kidney, give away my new-born and quite possibly be deemed insane and housed in a mental asylum before I buy another Nissan vehicle let alone take it these bottom-feeders.

Traded my 2019 Nissan Rogue to 2021 Nissan Rogue base model from this dealearship with Angelo Alcazar. T’was a hassle-free, easy peasy & awesome trade-in experience. Everything has been taken care of from choosing a car & test drive with Angelo to financing with Sylvia and Dan, these people are very nice and supportive, very competent and savvy professionals. Two thumbs up ?? for these guys! I would definitely recommend this dealership to anyone…

Bought a used 2018 Nissan Rogue from Dylan Kendall. It was the most amazing car buying experience I have ever had. It was quick, professional, and so easy. He was very knowledgeable about all the vehicles I was interested in. He placed me in the perfect vehicle for my families needs. Karissa, and the finance manager Scott took great care of me. Had the vehicle ready to go for me the next day. I am so impressed of how I was taken care of. Thank you so much Royal Nissan.

Royal Oak Nissan's service exceeds expectations. All personnel I encounter are polite, knowledgeable, and willing to assist. My vehicle also comes back to me sparkling clean!

Had the pleasure of dealing with Alex in the parts department as I purchased a cargo mat for my new pathfinder. Great conversation as we shared mutual parts person war stories as he answered a few other questions I had. Also had a quick chat with a sales representative on the way out. All in all very friendly and helpful to an unknown to them Nissan customer. Well done.

I always come to Royal Oak Nissan for my maintenance not only because it’s close to home but because of the amazing customer service I always receive. This time, I want to give a huge thank you to Jamie who checked in my car. She was amazing, so helpful, friendly and honestly just AMAAZINNG. Thank youu for the amazing service Royal oak Nissan and to Jamie as well!!

I made an appointment last week to get a tuneup on my Nissan vehicle for a trip I’m about to take. The appointment was for yesterday, Tuesday. I explained I was going away and needed to wait for my vehicle. I took it in, left to walk my service dog and awhile later received a call saying they had to order a part used in tuneups for my vehicle. It would take two days ( the day my trip begins). How can they book an appointment then not order the needed part for the service booked. Needless to say, I won’t be going back here again - unfortunately as a disabled senior it is the most convenient Nissan dealership. Very, very angry and disillusioned.