RONA-GUELPH (W.Filsinger & Sons Ltd.)
4/5
★
based on 8 reviews
Contact RONA-GUELPH (W.Filsinger & Sons Ltd.)
| Address : | 55 Dawson Rd, Guelph, ON N1H 1B1, Canada |
| Phone : | 📞 +987 |
| Website : | http://ronaguelph.ca/ |
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| City : | H |
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Samantha Lake on Google
★ ★ ★ ★ ★ It's great for anything from home renovations to building a new home from scratch but unfortunately Rona isn't made for small projects. Everything is industrial size or the hardware seems to be made for industrial sized builds. So if you're looking for a smaller project Rona is not the place to go. Big fields and big renovations Rona is definitely one of the first places I would check out.
I've included pictures of a ceiling fan and a lighting fixture that I have my eyes on they would look great in my place and I'm thinking about purchasing them to complete the feng shui of our family home.
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Randall Eckerich on Google
★ ★ ★ ★ ★ Awesome store now. A few months ago not so awesome but now it's great again. All of the products are back. Friendly helpful staff.
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Richa Haig on Google
★ ★ ★ ★ ★ I don't know why Rona website always show products out of stock or the other way, it shows in stock but there is nothing in the store. They need to upgrade their inventory and online shopping experience
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J on Google
★ ★ ★ ★ ★ We paid for their delivery for kitchen cabinets, we were told that delivery included them being brought into the house. When they got here they said they don't enter a house at all. They are down the street we could have picked them up with our truck and saved the money. I will not be using Rona again when there are so many options in the area.
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Marie Zimmerman on Google
★ ★ ★ ★ ★ I've never been to a store with better staff. They will talk you through your project and try to understand your needs. They're polite and respectful, genuine and concerned. They troubleshoot, they ask their colleagues for help and advice, and, amazingly, their colleagues get involved in the troubleshooting. They work together because they seem consummate problem-solvers first and foremost. I've witnessed them explaining in painstaking detail why one product would work better for someone's needs than another. I've seen them try to *invent* a solution for someone on the spot. It doesn't matter what you look like or how you are dressed; they are there to speak to you as another human, and they're ready to help. For me, they have searched for something I needed and phoned around to other stores if they didn't have it. They have called me back, unexpectedly, to give me updates on their findings. They have walked me through a return process and deliberately overrode their own feelings of inconvenience by saying it was fine for me to return something to their store (when I now know they have to take on the work of sending back an online exclusive product). They have been good-natured and positive no matter what. I'm used to entering a hardware store and watching the staff scitter away from me like mice. At the Guelph Rona, they ask kindly, "is there anything I can help you with?" And they really mean it.
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paul v on Google
★ ★ ★ ★ ★ After going to Home Depot and the big Home Hardware in town, I was worried I would not be able to get what I needed for my project at home. Customer service was not good at either store today. People were either not available or didn't seem interested in helping. So, I decided to try out this Rona. I am so glad that I did. I was offered help by 4 different people and everyone was friendly and genuinely interested in helping me find what I needed. A special shout out to Chuck who made my day today. Very knowledgeable, helpful, and was appreciative that I was appreciative. Can't ask for more. Needed a few special cuts and the team in the back was great too.
This will be my first stop for building supplies on my next trip! Thank You!
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Cyndi Levett on Google
★ ★ ★ ★ ★ When I first moved to Guelph I came to the store for help with something in my home and I got horrible service. I thought it might be a one-time deal so I tried a couple of times after that and still got horrible service. All the staff I dealt with seem to be miserable. Today I had no choice I couldn't find what I needed elsewhere so I came back into this Rona. I'm so glad I did I got the best service ever from a gentleman named Jason. I told him of my previous experience and he told me that they have taken care of those staff members and now they are all about customer service. I definitely will be coming back to this Rona because of Jason, thank you!
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Jay & Jenny O on Google
★ ★ ★ ★ ★ Shop here regularly and I always feel like a welcomed guest. Staff are super nice and helpful. If you have a question about something in particular, on the odd occasion you may have to wait for the expert or call in and ask them. Its a small store so they are limited on staff, this also make it better as you get to know the staff which makes every visit nicer. Only down side is that where the store is smaller than others, less products to select from.
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