Realstar Management Partnership

I've been living in the same unit in a building in North York for the past 15 years. Recently there is a new neighbour upstairs from me and there is constant noise that shakes and vibrates the walls to the point that it wakes me up and gives me headaches. Went to the supers then the district manager and there is nothing being done. The supers don't believe the noise is that bad. However, when we call them into our unit they stay to hear it for maybe a couple of minutes and leave, while we have to listen to it for like 10 hours a day sometimes. I've tried to talk to the tenant but the tenant is denying the noise is her apartment even when you can clearly hear/see its coming from her apartment. I also would like to add in my building whenever a tenant moves out management will do construction and upgrade the unit-even during lockdown. Once they are done they will raise the rent a lot. One thing I don't stand is why do this during lockdown? No one wants to listen to a drill for hours. They upgraded a unit last year and made the rent a lot and the unit is still available. Most buildings in this area have the rent to be $200-$300 less than what this building has it.

I live at 188 Clark blvd for over 2 years now with my family been working night shift on and off for a couple months now. I felt compelled to write this review after a few things I have seen and overheard from Realstar maintenance worker rob. Amongst his very poor work I dont understand why the company is keeping someone thats cursing the managers. I have overheard him in the garage calling the managers foul names to the point I was glad he didnt see me for it made me really uncomfortable. The worker with him also looked uncomfortable and didn't say anything. I really hope the company does something about this because its not just myself that feels this way overall many of us don't want him around. The residents see and notice a lot and don't want to put up or witness such negativity.

I have not had a Bad experience with this company until recently I was all ready to give a Stellar review. For the first time I am appalled with the actions of the mangers at Brookbanks building. Currently there are over 3 apartments available for rent. My friends have applied Monday was confirmed yes they have the apartment. We went in all the information. They claimed they were worried the rent couldn’t be covered. They have 3 sources of income. Making well over enough to cover. Their application was deined after it was confirmed they got the place. For the first time I never wanted to put race as an issue in this regards but it seems that is exactly what is happening. The building is being gentrified. I have met 2 people who have recently moved in and they are white, mangers are white too. My friends being Muslim and are being denied the right to a fair application process. I am disgusted with the management team at this office. We should not be denied the right to housing based off race especially in times of these. My friends are basically homeless living in an Airbnb that is charging them way more that the rent for the apartment they are going for. I am so upset. When I move from here I will be glad. They don’t deserve ur dollars absolutely upset.

We lived at 70 Drury St. in Bradford. I am glad that we have moved. Tried to make a deal. We were moving in September asked if I could have the September month as our last month rent this was in August. I was told that Mike from Head Office said no. So we had to pay for September and October 2020 rent. Now my biggest complaint is we paid for rent in the underground parking when we signed our rental agreement 7 years ago. I sold my car that was parked in the underground parking. I had some appointments in Bradford and thought will park in our other parking spot to go to the appointments to find a car parked in our spot #2. There was no follow up on the last month rent that the underground parking was paid, but there was no more car. Therefore I feel the underground parking and the outside parking should be refunded. But then this is what I would expect from the Manager not to do any follow up to check the records. When I asked about our other outdoor parking spot Rhonda played dumb. But again this was expected. There is a lot of contradictions with the manager of the building and he would always Interruptions his wife when she was explaining things. I did notice that if they had to work on the weekends, the garbage in the garage was never emptied and was full. They did not check the hallways to see if they were messy and in some cases the hallways would be dirty. Thank goodness the assistances, when they were on the floors in the hallways would be cleaned, the hallways were always checked. Even on their day off or vacation day Jim would prepare the garbage bucks were ready for the company to pick up garbage. Management could improve work ethics and dealing with the public. I do know everyone has their favorite friends but it seems it is always the same people that complain about the Christine, these people are aloud to park in visitors parking rather than their own parking spot, and they would still be there in the morning. It was fine for these people but not anyone else. The rental cost are too high for the area, paying for hydro when you have no control with heat. Spending a lot of money with the outside and not enough attention to the balconies which are totally rusted when there is a divider. Money was not spent very well. More follow up is needed, and it should not always be one sided. If there is a complaint have both parties come to the office. You will see a different side of the complaint.

I applied for an apartment in Niagara Falls at Lyndon Place. I recently sold my home and offered to pay the entire lease amount up front because I know my credit is poor. I asked about options to add a cosigner and offered to pay first and last immediately and the remainder of the lease upon move in. I am employed full time and have been working the same place for the last almost decade. I make plenty of money to be able to afford a 1 bedroom apartment. I WAS STILL DENIED THE APARTMENT! I was given absolutely no explanation or sympathy from the manager. I am disgusted with how I was treated on the phone. Will never rent from this company. I went to Skyline and they are at least reasonable and willing to work with me.

161 Nelson street, Bayview Towers in Sarnia, Ontario. There are many residents living here with old carpets in their units from the 1980's. This poses a serious health problem to us seniors. Money is not being put back into these older units, the LTB requires money to be put back into units that pose any health risk to the occupant. Nothing gets done about tenants who are noisy and disturbing other tenants who are quiet. People do as they please in these buildings. Heating isn't that great, old radiators, not enough visitor parking spots. This place needs someone from head office to come around and go door to door to find out what can be improved, what's not working and what needs to be done.

Sooo why advertise refer a friend bonus if you don't plan to issue it?? It's been a year since I referred my friend for a apartment rental. I have followed up with the resident manager numerous times to get an update about when we will receive the bonus.. "apparently the head quarters works very slow to process this request" says the manager. The most disappointing thing is that my calls are not getting answered any more. Is it too much to ask for what I owe? God knows how many decades until they give me the bonus...

How do these companies continue to exist? But exist they do despite shabby treatment of the very people who make them rich by renting their apartments. I guess the harsh reality for renters like us is that the real estate market both for renting and buying is crying out for regulation and accountability and oversight. Its demand far outstripping supply...but not just that its much more...its the tendency of companies and real estate owners to manipulate the market to keep rents high even though there are many condos that are lying vacant. Their reasoning is simple....the rents and prices must stay high. The market is many times manipulated to maintain high prices. Now, to the treatment that I met with from this company! I fixed an appointment to view a two bedroom apartment at Avenue Road and in the process spoke to their representative many times. The lady who responded over the phone was rude but I brushed that aside as a consequence perhaps of her not being very fluent at the language. Every time I called she asked me to spell out my name. The day of the viewing arrived and I drove down in bad weather all the way downtown ....a good forty minutes and lo and behold she refused to open the door even though I buzzed a couple of times. Eventually she answered the intercom call but did not allow me into the lobby. She kept on asking questions and names of people who were to occupy the apartment and then the intercom got disconnected. I called again and she asked me to call from my cell phone. Why? What was the reason behind that??? I called and she again asked me to wait because ..(it was getting difficult to understand why she wanted me to wait even though I was bang on time!). I waited and called again and then she said it was COVID and I must answer a few related questions and that she could not let me in till I had answered the questions. But why could she not allow me inside the lobby? Or better still why did she not leave the questionnaire in the lobby? OR why could she not have send me the questionnaire via the email? She had my email and she knew I was coming over. That is what some realtors are doing. Before the day of the viewing they email the questionnaire and I email it back to them. How can I blame her?? She is an employee and clearly the company despite its size has no processes set in place. Its the company that needs to have policies in place and ensure that staff follow those policies especially during COVID days. I called her again and asked her what she meant by treating me so shabbily. Instead of putting her best foot forward and coming down to meet me in the lobby she got angry and asked me what I meant by that question. By then I lost my patience and told her she was treating me poorly . I felt humiliated especially as there was movement of tenants in the lobby. Instead of asking me to wait, she disconnected the phone. At that point in time another gentleman appeared from nowhere. The door opened and I entered the lobby. I got the message but having come all the way I called her once again, despite her having disconnected thrice. She refused to pick up the phone and so I left her a message saying I was leaving. I waited but she did not return the call. So I left without seeing the apartment...My time, along with the money I spent on fuel all went waste...