RBC Royal Bank

Avoid for your own good. They forgot to renew my credit card that was going to expire. Had 4-5 round trip between this branch and their VISA service, every time I see/call one side they I need to go see the other one, every time they say the last person messed something up, no one is accountable nor responsible for anything, they don't do any follow up. It has been 20 days since I first went. I cannot book my flight tickets, cannot rent a car or shop online. The last two person I saw gave me their contact number and told me they will call me to follow up on the issue, none did and none returned my call and messages asking for a status on the credit card renewal. It really feels like a joke. I start to think that changing bank would have been easier...

They don't know what they're doing. The associate who greeted me at the door started asking personal banking questions that made me uncomfortable- I had to explain the nature of a private banking matter in great detail, in front of other clients as I waited in line. He interrogated me and asked why I didn't do this online. That's simply unprofessional. Finally when I reached the counter, the teller told me that I would need ID to deposit any cash (a small amount), when I had done it several times in the past without ID. After the long explanation I had to give to the previous associate, I should have been made aware of this. Instead, I gave way too much info and got none back. How is it possible to deposit at the ABM without ID but not inside the branch? This is not the first time I've been to this location and been refused service, only to find out later that the service should have easily been rendered and often is completed by a different associate when I return at a different time under the same conditions.

Professional and competent staff, a bank with a nostalgic feeling maybe due to the pretty building.

If you like frustrating experiences, go here. Their incompetence, inefficiency and apathy are second to none. Thanks RBC for forcing me into looking elsewhere for a better banking solution coz I found it.

This bank provides below par service. The staff I dealt with was unhelpful, unprofessional and it has pushed me to re-consider my business, investment and main banking relationship. It is my first time in a 8 year long relationship that I have issues with the bank at this level. The head teller should be dismissed from her functions.. This is what happened to me. Two weeks before the incident describe below, I had my client card blocked by your security system because I used tap for payment on my iPhone with the same merchant on 3 occasions with a maximum amount of $100. The merchant name was Léquipeur. The bill I was trying to clear came to $285.00. and I did not have my physical card with me, or so I thought. Following this incident, I called in to the bank and addressed the concerns raised and the agent then lifted the restriction on my debit card. On January 7, 2022. I presented myself at the Branch located on Mont-Royal and Papineau St,. My visit was routine wanting to withdraw US funds from my US Account. My experience was quite normal until I got served at the counter because of a hot card message left in error by the previous agent from the incident two weeks prior cited above. Aside from the fact that service was slow because of a New Hire in Training, there were two persons in the teller queue before me and it took over 30 minutes to get service, this was with 2 tellers working the front line. I was eventually called to approach the next teller, I greeted the teller in a customary manner, inserted my banking card into the machine to assist him in pulling up my profile, followed by punching in my pin. My PIN was accepted, and I was not asked for further information at that point. I told the teller that I wanted to withdraw $3,000 from my US account. I had $3,700 + in my account at that moment. The teller was assisted by a head teller (Female, 5”9, Black Hair, Caucasian, Francophone Speaking, Black Hair, Shoulder Length, Brown Eyes, Slender to Average Built) and the head teller advised him that there was a message on my profile about a card being blocked by security and fraud department). I advised them that the card was working well and that I even did transactions on it that same day and that that message was related to an incident that happened two weeks ago, that same incident described above. The head teller was able to see that the transaction message was dated back on or about December 18, 2021 but still said that she would have to call it in as it was procedural. She then asked me for two pieces of identification, I provided my driver’s license as well as my Ontario health card which were both identification cards that have been used at the time of opening my account. (Herewith Attached as exhibit 1) I pointed out to the teller that the ID was expired and that the renewal was short coming in the mail. I also advised both of them that there was a governmental memo extending the validity of the old, expired identification until February 28th 2022. (Herewith Attached as exhibit 2) I also advised them (but specifically looking at the head teller as I was speaking to them, leaving no confusing that my communication was directed to her) that they could locate the source of the public information on the government website itself, Ontario.Ca, taking care to point out that this was public knowledge, and it was addressed to not only law enforcement officials but as well as all other concerned parties concerned). The head teller told me that she would be unable to help me perform and in person withdrawal without valid photo identification and with a smirk on her face, told me that we were not in Ontario but in Quebec. I understood that in Quebec that Ontario legal memos are not recognized, which is in my opinion a wrong interpretation of law and an obvious error in discretion. Avoid all kinds of issues in your life, avoid this branch like you avoid COVID. Even 4 days laters, still no response and no access to my funds. Unacceptable, unprofessional and irritating beyond words.

I went today to deposit at your branch and the service was very deficient. First my waiting for 3 people took 20 minutes, once I got with a teller, she was doing my deposit and talking with others at the same time taking longer, my deposit paper had a mistake so she said I needed another one, I ask her if she could give me one and she said she could, but I have to wait seated while she attend other people. I really didn't understand why she could not finish with me, and I had to wait after I waited long enough in the line. Honestly I felt like she was punishing me for having the mistake in the deposit slip. Really unacceptable service and attitude.

What an amazing service!!! I've been to many RBC branches & many banks and I must say, this one is by far one of the BEST ones I've been to. The staff is super helpful and knowledgeable and there is always someone assisting on the floor making sure we are well greeted. My transaction was a bit complex as I had to send a wire transfer to someone in another country and with the help of the employee in questions manager, the transaction was so seamless and I felt RELIEVED!!!! THANK YOU SO MUCH to all the staff and managers on site that are always there making sure things clients are served with a smile. I would highly recommend this branch to anyone that would like TOP NOTCH service!

I have been a client for the past 3years and I often go to the branch for my personal and business needs. I always receive great service from the staff. Everyone is very professional and friendly. The manager is incredible and super helpful. She was able to resolve an issue for a complicated cross border transaction. I tried the same thing with my other institution (which I’m client since birth) and they couldn’t do anything to help. However, that manager really took the time to solve the situation and I’m extremely satisfied. She seems to have good chemistry with her employees too when her assistance is needed. To sum up, I recommend this branch and will be a loyal client for the years to come :)