RBC Royal Bank - Edmonton
2.7/5
★
based on 8 reviews
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Contact RBC Royal Bank
| Address : | 9499 137 Ave NW, Edmonton, AB T5E 5R8, Canada |
| Phone : | 📞 +788 |
| Postal code : | 5 |
| Website : | https://maps.rbcroyalbank.com/AB-EDMONTON-branch-4629 |
| Categories : | |
| City : | E |
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Rick Mogg on Google
★ ★ ★ ★ ★ I was thinking of using this branch this morning because the location is convenient but 2 years ago I had a bad customer service experience. After checking other reviews today it doesn't look like anything has changed at this branch. I guess I have to drive to a branch where I know the service is good. Not convenient. Not sure why they don't do something about this branch. Definately not good for business in my opinion.
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Sym Hasken on Google
★ ★ ★ ★ ★ Horrible volume management. The people in charge of guiding customers stand too close to you, don't count, and are less than helpful when it comes to making sure people are in the right line and racial and age profile customers allowing some to skip ahead of others. I will never ever come back to this location ever again.
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Ola Zeitoun on Google
★ ★ ★ ★ ★ I would like to say thank you to Rita, working at the busness teller. Me and my mom always go to this branch for our busness account. She is kind, specialy patient with my mom because she speaks only little english but after 5 years its like she understand everything my mom wants to say before even saying it, she is helpfull, always friendly and provide amazing customer service. When we see you behind this window we always know we are in good hands. :) !
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Anjelo Thomas on Google
★ ★ ★ ★ ★ It’s ridiculous the bank manager walking around with no mask in the public area ignoring the kids elderly.
Everyone else for following the guidelines except the bank manager.
He needs some coaching and counseling
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Jay Cor on Google
★ ★ ★ ★ ★ Virtual visa debit card is a joke. Looks like someone threw up the 80s. My Save On More card is more durable than this. Why is RBC behind the times and require 2 different cards for online purchases. This is the only bank I have dealt with that doesn't have a visa debit card. What a joke.
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Callie Whytock on Google
★ ★ ★ ★ ★ Staff is very unhelpful. Horrible set up. One line for everyone. If you have an appointment you sit by the door and wait 30 minutes for anyone to acknowledge you. Go anywhere else. They were even rude to an elderly lady that couldn't stand in line due to being old. Have some compassion, just awful people.
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Alris Araojo on Google
★ ★ ★ ★ ★ Our experience with Enwar was super! He was professional, friendly, knowledgeable and had great customer service. He answered all of our questions and helped to clarify any doubts we had. I would definitely recommend speaking with him whenever possible.
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Kelsey Van Voorst on Google
★ ★ ★ ★ ★ Male manager walks around without his mask and doesn’t follow social distancing protocols. Gives the illusion that there is a lack of communication within the team as the rest of the staff is always wearing masks and sanitizing. Tellers are doing their best given the situation but they seem to always be understaffed.
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