Ramada by Wyndham Clairmont-Grande Prairie

I'll give the stay itself 4 stars...staff was friendly, hotel was clean. I'll give the follow up 0 stars. Stay for the stay itself, but don't necessarily expect your Wyndham points once you leave. Stayed 4 nights mid-September. Took my Wyndham number. 10 days after I left, had 4 nights and 0 points in my account. Two separate e-mails to Wyndham Rewards got no response, other than the generic "We'll get back to you in 24-48 hours." Posted the issue on FB, got a reply saying to call customer service. Had to talk to 3 different people at Wyndham before I could get an answer. Why 4 nights with 0 points??? First excuse was "Your reservation was made through a third party booking agency so that gets you no points." No it wasn't...it was multiple phone calls by myself to the front desk at the Ramada Clairmont, because they did not send me the confirmation e-mail like they said they would. Second excuse was "You weren't the primary person on the reservation." Yes I was...I booked it, using my corporate card with my name on it...my colleague is new to the company, and I could not even verify if they had a corporate card they could use. Finally, I was told that "They gave you a special rate and so the hotel decided to put through your transaction as non-qualifying." The Wyndham Rewards rep had to call the hotel directly to actually find out what was going on. Well, the first and only rate I was ever offered was the $14x that I paid. And that is a special rate?!? I'll give an example of a special rate...the Ramada in Drayton Valley. Rate was $145. "What's your best corporate rate?" "Sir, best I can do is...$116." That's a special rate discount. And you know what? I had my Wyndham Rewards points in my account from the Ramada DV within 48 hours of leaving... Follow up...Mark took the time to call and explain the problems his hotel had been having with Wyndham in issuing points for stays. He said he would follow up directly with Wyndham about this issue. Within 24 hours after our conversation, I had all the points for my stay in my account. Thanks for doing that Mark.

Very friendly staff. Clean and quiet environment with 24hr convenience store ,restaurant, truck stop, laundry facilities all in same place. Complimentary breakfast at restaurant is included in your stay as well as free golf at bear creek golf club!

Front desk staff is great, the breakfast voucher for store or restaurant is a great feature. Rugs in hallways have all been replaced and the mattresses are all new and of good quality. The cleaning staff always keep my room nice and clean.

Very clean room friendly staff thank to the cleaning lady good work

The staff here are truly wonderful. They made my stay comfortable and the room was beyond my expectation. Thanks guys! I will be back soon:)

The beds, OMG THE BEDS! Imagine standing with your arms held up and to the side, legs slightly spread and your eyes comfortably closed. Falling backwards while straight as a board, your body now horizontal suddenly stops... but not completely stops! The next 20 seconds (count them) are spent with your body sinking into pure heavenly comfort. This is true in room 206, but probably every other one as well!! NO WORD OF A LIE... If you liked this review let myself and everyone else know by clicking that "helpful" thumbs up. Thanks

I've stayed in this particular Hotel a lot. The beds are comfy with lots of pillows, lots of parking for semi trucks and a convenience store/restaurant/lounge all attached. My biggest complaint has to be the water pressure/temperature and the height of the shower head.

This hotel is extremely consistent with a high level of service and cleanliness. I've stayed here a number of times over the years and it's that consistency that earns my repeat business. Great staff, clean, friendly and professional. Management is great and does a fantastic job of keeping the staff operating as a "Team".