Radimed - West-Island
3.6/5
★
based on 8 reviews
Contact Radimed - West-Island
| Address : | 215 Frobisher Ave, Pointe-Claire, Quebec H9R 4R9, Canada |
| Phone : | 📞 +9799 |
| Website : | https://radimed.ca/en/clinics/west-island |
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| City : | R |
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Maggie Paar on Google
★ ★ ★ ★ ★ I went for my first mammogram ever, not really knowing what to expect – and despite a rather painful, uncomfortable procedure, the technician couldn’t have been more sympathetic, compassionate and made a huge effort to quickly end the procedure. On the same day I had a bone density test as well. I was greeted with a very polite receptionist, on time for my 3PM appointment and the procedure for both was complete in a little over 1 hour !!
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Monique Gendron on Google
★ ★ ★ ★ ★ IMPORTANT!! You DO NOT need an appointment for regular X-rays, although you are able to request an appointment on their site for a regular X-ray and they confirm receipt of your request they DO NOT CONTACT you to tell you that an appointment is not needed, so you wait. Website is misleading and no response to your online appointment request is rude (even if you are inundated with emails). Only calling and listening to their message centre do you find out that an appointment is not required Frustrating experience!!!
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Canadian Critic on Google
★ ★ ★ ★ ★ Dear Management,
Your centre is unorganized and disrespectful to the patients. My family is having a terrible experience. I called at the beginning of August asking for how long it will take to get an appointment for my dad. I was told that it will take 4 weeks. We faxed the requisition paper and didn't hear back since then. It has been almost 2 months. My mother called today asking to verify if you received the fax and when my father can have an appointment. The woman (receptionist) rudely replied asking why my father has to go to their centre if he can go to other centres. My mother was shocked. She said it is the patient's right to be able to get an appointment at a centre of his choice! In fact, we faxed papers a long time ago already. My mother asked again to verify if they received the fax, the woman said she will check and she left, putting my mother on hold for a very long time and then she disappeared. My mother called back several times and heard nothing back. This is rude and disrespectful.
I wonder why your staff is so unprofessional and why you tolerate this. No patients nor their families should experience such an attitude.
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Mélissa H. on Google
★ ★ ★ ★ ★ Great service! I showed up without an appointment for X-rays (as it says you can do on their website) and I was in & out within 45 minutes. Just make sure to bring the actual requisition paper and RAMQ card.
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Steve Fossey on Google
★ ★ ★ ★ ★ The actual care and service was excellent on site, but you cannot reach a person by telephone or email afterwards to get information, and the phone system is possibly the worst in the business. A private business with a captive audience is actually worse than government care, because there's no accountability. Would have been two stars but their customer service survey is French-only.
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Emma Low on Google
★ ★ ★ ★ ★ I just had the best ultrasound experience. I was called in right on time, to the minute. The technician was very knowledgeable and friendly. I felt very comfortable and in good hands and was in and out in under 20 minutes. It was also the clinic that had the soonest available appointment when I was looking for one. Thank you!
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Flowers for ever Flowers for ever on Google
★ ★ ★ ★ ★ Very nice stuff and so fast, I am so proud of this place . Yes I recommend it for our West Island peoples.
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Diana Kastner on Google
★ ★ ★ ★ ★ Wow! What a pleasant, professional, quick, and smooth experience…and I’m talking about a mammogram! I arrived at 2:11 p.m. and was back in my car at 2:24 p.m. Everyone was kind, orderly, and efficient. I also appreciate when they ask ME if I need my parking validated (as I often forget.). This was my second time and I’m very impressed and highly recommend.
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