PURE Hardwood Flooring - Calgary

Pure Collections

ENGINEERED WOOD FLOORING RESIDENTIAL LIMITED WARRANTY COVERAGE

Manufacturer warrants the original purchaser of its Engineered Hardwood Flooring in North America to the following warranties:

25 YEAR FINISH and WEAR WARRANTY

Manufacturer warrants to the original purchaser that its finish surface layer will not wear through, peel off or delaminate for a period of Twenty-Five (25) years from the date of purchase under normal and ordinary residential use.

LIFETIME STRUCTURAL INTEGRITY WARRANTY

Manufacturer warrants its products in their original manufactured condition to be free from manufacturing and workmanship defects including milling, and grading. (Within the industry standard tolerance of 5%) These warranties, which begin from the date of purchase, apply only to products used in indoor dry residential applications and are valid only in North America. These warranties apply only to the original purchaser and the original residential location where the product is installed and are not transferable.

Hardwood flooring being a natural product will continue to expand and contract during seasonal and temperate changes. Product when properly installed may experience slight separation (up to 1/32”) between boards. If minor separation or seasonal cracks occur, they are not covered by this warranty.

Product thought to be defective by the person doing the installation should be returned to your dealer for inspection and possible replacement PRIOR TO INSTALLATION.

Installation implies acceptance. No warranty will be offered for appearance related claims such as grade or color once the products are installed.

IF THE ENGINEERED FLOORING SHOULD FAIL TO MEET THE TERMS OF THE WARRANTY, THE MANUFACTURER AT ITS OPTION WILL EITHER:

• Supply replacement product or parts to repair or replace the defective product at the manufacturer’s option.
• Refund the full purchase price of the defective product

THIS WARRANTY IS EXCLUSIVE OF ANY DAMAGE OR PROGRESSIVE DAMAGE OF INSTALLATION. THE ABOVE DESCRIBED REMEDY IS THE ORIGINAL PURCHASER’S SOLE AND EXCLUSIVE REMEDY FOR CLAIM UNDER THIS LIMITED WARRANTY. CONDITIONS:

Manufacturer will honor claims under this warranty only if all of the following conditions are satisfied:

• At all times between purchase and installation the flooring must be properly stored according to installation instructions.
• Interior Residential Construction Only
• The flooring must be installed according to the recommended installation instructions and material and relative humidity in the area of use must be within a normal range of 30%-50%
• This limited warranty applies only where the affected area of the flooring is visible and covers an area greater than
• 10% of the room. A description of the problem and/or a photograph/sample that clearly shows the warranty problem must be presented.
• The covered person must provide valid proof of purchase in the form of a sales receipt or invoice. This must show the date of purchase, original purchase price, and that he/she is the original purchaser
• Manufacturer must receive written notice within 30 days after discovery of any claimed defect or failure covered under this warranty, but within the time period applicable to the limited warranty.
• Manufacturer reserves the right to have a manufacturer’s designated representative or firm inspect and take samples of the hardwood floor for analysis.
• Manufacturer must be given 60 days following notice to inspect the product to confirm any failure.
• Inspections of the hardwood floors must be performed in accordance with industry standards from a standing position with normal lighting and no glare.
• Written notice and all photographs, samples and other documentation should be sent to the distributor/dealer from which the flooring was originally purchased.