Pottery Barn
3.4/5
★
based on 8 reviews
Contact Pottery Barn
| Address : | 2600 Granville St, Vancouver, BC V6H 3H8, Canada |
| Phone : | 📞 +789897 |
| Website : | https://www.potterybarn.com/stores/ca-bc-vancouver-granville |
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| Description : | This upscale furniture chain also sells bed & bath items, tableware, lighting & other home goods. |
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Sammi Zhang on Google
★ ★ ★ ★ ★ They used to be a good company but very bad experience with delivery and refund. I have been over-charged for the processing cost and one canceled item at Aug but still not refunded. Call few times and send emails, no reply. Not sure whether they will go bankrupt or not. Sad.
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Carrie Vukelic on Google
★ ★ ★ ★ ★ I have to agree with all the one star customers. I was always under the impression that Poorly Barn oops Pottery barn was good quality with good customer service. We are on our second delivered marble damaged table. It looks like they used wood filled on the imperfections lol
Brutal we paid over $. 3000.00.
Customer service isn’t much better.
I would recommend their sister company West Elm but I’ll never use Pottery Barn again.
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Anna Provenzano on Google
★ ★ ★ ★ ★ Absolutely the worse. I have purchased an bean bag chair online for a christmas present on November 25th. It is now Jan 10th and still nothing.
I’ve called customer service over 10 times and each time they said they would call me back but no one ever did.
Apparently my order was lost so they sent a replacement order which is now lost again, this time the tracking number shows that there is no such tracking number with purolator. I call customer service and she gets the same thing and tries to connect me to purolator?!! How does a company such as pottery barn be so incompetent.
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Hajer Khalifa on Google
★ ★ ★ ★ ★ We wanted to buy 2 rugs on sale but were told there’s no way we can return or exchange if they don’t work. Rugs should be an exception to that rule because even with proper sizing, a rug may be a bad fit in a room. After speaking with the manager, he response was “it’s a gamble”. We would rather not take the gamble.
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Susie L on Google
★ ★ ★ ★ ★ I ordered online so this is not a review in store.
My item came damaged on arrival after paying the exploitive shipping fee and pottery barn offered a 10% discount for the item as is and no ownership otherwise.
The item came poorly packed and is low quality. They offered no support to build a second item if I want a redelivery and also quoted a 2 month waiting time for the new item.
This company is such a disappointment and I won’t ever be purchasing from then of affiliate companies again. EQ3 service is way better. They actually care.
Please please avoid. I know shipping times are rough all around but it would suck more to wait MONTHS for your item to get it damaged and then nightmare customer service. These arent priced cheap, but the quality and customer service is!
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Yvonne Van Gelderen on Google
★ ★ ★ ★ ★ Worst service ever. Bought a dining room set online. No one contacted me with regards to my purchase. One day 2 chairs showed up at my door unexpectedly and it is now 3 months later and I have paid for a table, two chairs, a bench seat and just got an email from them (the only time I hear from them) that they need payment of the last 2 chairs that should arrive in May or they will cancel the order!!! Also I paid for white glove service and the chairs showed up in a massive box that I had to load in my car and take to the recyclers. When I called them about the chair delivery and complained to customer service they told me that they generally call from "one of those numbers you probably would not answer" to let you know they are coming but don't leave voice mail!!! Then she told me to call their complaint dept. For another 45 minute hold??? I don't think so. I get better service with Amazon for a $20 item.
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Joann Haynes on Google
★ ★ ★ ★ ★ Customer Service is definitely lacking! I phone PB today inquiring how to order their 32" Sausalito Nightstands. the agent I got, Denise was not very helpful. She said that they don't deliver to their store for pickup when the website said that you can buy online and pick-up in store. Also, she went to say that if I ordered it online I would have to pay a shipping cost of over $300 to have it delivered. No where on their website mentions this. I told her what she's is telling me is not what I am seeing on the site. She said that's what she's seeing and never offered to assist me. Not worth spending a dime there. Get your customer service fixed or you will be out of business.
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Shaun K on Google
★ ★ ★ ★ ★ Harper Tufted bed. Upon receiving it was clear the bed was defective as the headboard leaned forward substantially. A local furniture repair person was sent out to fix however it was determined the problem was unfixable. A replacement was ordered and after months of waiting it arrived with the same issue. By now we were frustrated and lost confidence in the product. We decided to keep the defective bed however after years with unhappiness we were hoping to have a repair person sent out once again our to try our luck with yet another replacement. We were told there is nothing that can be done, how disappointing.
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